Still having a problem with D620 biometric

Question

I am still having a problem with the fingerprint reader on my D620. I am getting the cannot write to database error. I have applied the patch and performed all the walk through steps on www.wave.com to reset the TPM but still no luck. Please advise.

D. Burger · Answer

Bump

DELL-Jimmy P · Answer

D. Burger

Here's a link to a Dell knowledge base article: Wave software does not add fingerprints for domain users. If this is the patch you have already installed you may need to contact Tech Support.

stonent · Answer

You have to clear the database before you can add more fingerprints with the patch.

D. Burger · Answer

I have tried the method of removing the fingerprints described with the software. I even upgraded to the A09 version without success. I then uninstalled the A09 version, removed the Wave software directory from under Program Files and reinstalled with no success. The sad part is that I am not on a Domain or ADS so I shouldn't be affected by this problem at all.

Please advise.

Locked Topics – Laptops General

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