Inspiron dies and Dell can't repair it - twice!

Question

My Inspiron laptop died suddenly - it said it was almost out of battery power, even though it was plugged in. Then died and could not be turned on. Dell sent a support person to fix it - he replaced the entire motherboard, the computer seemed to work. Then it died about 6 hours later in exactly the same fashion - the warning about the battery running low, even as the green light was on in the AC adaptor, showing that power flowed through it from the electricity outlet. I called Dell back again and this time sent it back to their service center through DHL - where I was ensured they would test the computer in the lab to make sure it was truly repaired before they sent it back to me. But when I was sent back my Dell, five days later, it only worked for 10 minutes before the screen suddenly went black and the computer died again! It cant be turned back on at all now, and I haven't been able to get in touch with Dell's repair team - which only seems to call my cell phone at odd hours like late at night or very early in the morning. Why is it the Dell repair team doesn't seem to be able to fix this problem? Is there any way to back up my files at this point?

inspiron_repair · Answer

Its an Inspiron 6000 - Chat? nice suggestion, but as if anyone in the corporate world can chat from work! And from home - well, my laptop was my only computer. Any other suggestions on how to get through to a technical support team that only seems to call during working hours in India rather than the US? I finally, after being disconnected, got through to tech support again. Only to be told, after absurdly insulting instruction like - try powering on your computer without the battery - that i would have to talk to a manager, who was busy on a call. I can't beleive this company had a reputation for good technical support at some point - which was half the reason I bought a Dell in the first place.

Mary G · Answer

You should post your model number. Try using Chat to contact Dell again.

B_Coppins · Answer

Go try another manufacturer for computers, and i'll bet you $50 that you have WORSE tech support than DELL

1d49f54a95134b2 · Answer

I bet $50,000 you will have worse support with HP than Dell

B_Coppins · Answer

And why'd you post the whole Tech Chat for nobody to read?

Seriously, dont waste a bunch of space on a Support Forum for a bunch of garbage about talking with someone from DELL.

Simply ask us the question and cross reference it with the chat.

Locked Topics – Laptops General

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