That's a very strange problem, especially considering that the Service Tag is stored in non-volatile memory on the motherboard. It shouldn't be affected by loss of (battery) power. You may want to try replacing the CMOS battery as suggested, but I'm a little doubtful that this will fix the problem.
Just for kicks, try updating the BIOS to the latest revision, if possible.
The batteries are often several small hearing aid/watch battery cells linked together, with a plug extending from one end. They usually come in a black, green, or yellow plastic shink casing.
The Asset utility for laptops is not the same as the one for desktops.
The utility is dell internal and not released to the public.
Only dell certified techs can change laptop service tags.
The Asset utility for laptops isn't exactly a secret, despite its being labeled "INTERNAL USE ONLY." Every time I've had a Dell tech work on a laptop, or received a motherboard replacement, I've gotten on of the CDs containing the Asset utility with the /s switch. It shouldn't be too hard to get a copy...
chapmasj
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September 4th, 2006 18:00
farfrompukin
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September 15th, 2006 14:00
Message Edited by farfrompukin on 09-15-2006 10:03 AM
command-tab
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September 29th, 2006 01:00
Just for kicks, try updating the BIOS to the latest revision, if possible.
charlesrao
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September 29th, 2006 04:00
command-tab
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September 29th, 2006 05:00
speedstep
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47K Posts
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October 9th, 2006 18:00
The utility is dell internal and not released to the public.
Only dell certified techs can change laptop service tags.
command-tab
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October 9th, 2006 22:00