Message Edited by RadXGe on 10-07-2006 02:31 PM

Any monitor, the three things to remember.

Soft cotton cloth / Dab a clean water / Very light contact with the screen.

can you show a picture?

but eitherway it does not look good for you.

Goldeneyemaster , READ THIS,

Call Dell and tell the Dell representative that it is stated in the Dell Community Forum, FAQ’s User Guide, that “a special screen-cleaning tissue” is an acceptable solution alterative to a water dampened cloth.

Diluted isoprocol alcohol may not have hurt the screen, but for future reference use 100% cotton white soft dampen with water.

The user guide states “a special screen-cleaning tissue” is O.K. and commonly sold in local stores and they do contain isoprocol alcohol.

Quote from guide:
“To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, ((use a special screen-cleaning tissue or solution suitable for the antistatic coating)). Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.”

Here is the link to the user guide stating the alternative.

http://support.dell.com/support/edocs/monitors/2407WFP/en/about.htm#Cleaning%20Your%20Monitor


You used and alterative the user guide suggested.

Also the screen cracking under minimal pressure just from cleaning is indicative of a defective screen.

Dell should correct the damage by replacing the LCD.
It’s Dell fault for stating an alternative cleaning method that ruined your screen.

That ought to take care of your problem:)

Post back.

Message Edited by all the facts on 10-07-2006 05:33 PM

That bezel is defective, exchange it.
Remember, only a dampen soft cloth with water, if it's to wet and water gets down the front of the bezel it can wick up behind the screen cover and ruin the LCD permanently. It'll take forever to dry if it's behind the screen shield.

It's up to you what you want to do, but I would exchange it because of a defective fragile bezel. The bezel may have had stress cracks in it that you were unaware of since it was new and that's why it cracked like that. I've never seen that before, that's why I would label it defective and exchange it.

Let us know what you decide to do.

I use Monster ScreenClean, which comes with a micro fiber cloth. It does a great job on my monitors and my LCD TV. No streaks, no drips and no damage. Water by itself may not remove greasy fingerprints.

i dont think you have warranty if u bought it off ebay.

sellers who claim that the products have warranty on ebay are just lying. they are not authorized dealers. they probably have no connection with dell.

SR45 LOL, That's hilarious :)


Goldeneyemaster , READ THIS,
Contact the ebay seller. Look for your paperwork.

I've stated this before, don't buy electronics off whatbay, you'll get short changed sooner or later.

Call Dell anyway, give them the info. you have and see if they’ll do anything.
One person in Europe stated he was going to get an exchange from Dell and it was purchased from whatbay, probably had some purchase date proof and info.

Good Luck:)

Message Edited by all the facts on 10-08-2006 05:35 PM

The alcohol evaporating probably caused condensation behind the screen, if it was just alcohol on the surface you could wipe it right off.