Message Edited by Shaba_FIN on 10-08-2006 04:42 AM

• Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
  
• Wait until you see the Update succesfull message.
  Note: If the Update now option is grayed out, follow the steps below.
  
  • Click on Update on the toolbar.
    
  • Under Manual update, click on the Start Update button.
    
  • Wait until you see the Update succesfull message.
    
• Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
  
• If you are having problems with the updater, you can use this link to manually update ewido.
  Ewido manual updates.
  Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that Ewido is closed before installing the update.
  
  Please download ATF Cleaner by Atribune and save
  it to desktop. Don't use it yet.
  ______________________________
  
  Reboot your computer in Safe Mode.
  
  • If the computer is running, shut down Windows, and then turn off the power.
    
  • Wait 30 seconds, and then turn the computer on.
    
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    
  • Ensure that the Safe Mode option is selected.
    
  • Press Enter. The computer then begins to start in Safe mode.
    
  • Login on your usual account.
    
  ______________________________
  
  Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
  Select option #2 - Clean by typing 2 and press Enter.
  Wait for the tool to complete and disk cleanup to finish.
  You will be prompted : " Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.
  The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question " Replace infected file ?" by typing Y and hit Enter.
  
  A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.
  
  The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
  ______________________________
  
  Double-click ATF-Cleaner.exe to run the program.
  Under Main choose: Select All
  Click the Empty Selected button.
  
  If you use Firefox browser
  
  Click Firefox at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  
  If you use Opera browser
  
  Click Opera at the top and choose: Select All
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  
  Click Exit to close ATF-Cleaner.
  Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.
  
  Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
  ______________________________
  
  Close ALL open Windows / Programs / Folders. Please start Ewido and run a full scan.
  
  • Click on Scanner on the toolbar.
    
  • Click on the Settings tab.
    
    • Under How to act?
      
      • Click on Recommended Action and choose Quarantine from the popup menu.
        
    • Under How to scan?
      
      • All checkboxes should be ticked.
        
    • Under Possibly unwanted software:
      
      • All checkboxes should be ticked.
        
    • Under Reports:
      
      • Select Automatically generate report after every scan and uncheck Only if threats were found.
        
    • Under What to scan?
      
      • Select Scan every file.
        
  • Click on the Scan tab.
    
  • Click on Complete System Scan to start the scan process.
    
  • Let the program scan the machine.
    
  • When the scan has finished, follow the instructions below.
    IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.
    
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
      
    • At the bottom of the window click on the Apply all Actions button. (3)
      
      
  • When done, click the Save Scan Report button.
    
    • Click the Save Report as button.
      
    • Save the report to your Desktop.
      
  • Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.
    
  Reboot in Normal Mode.
  ______________________________
  
  Open the SmitfraudFix folder and double-click smitfraudfix.cmd
  Select option #3 - Delete Trusted zone by typing 3 and press Enter.
  Answer Yes to the question " Restore Trusted Zone ?" by typing Y and hit Enter.
  
  Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
  ______________________________
  
  Please post:
  
  • c:\rapport.txt
    
  • Ewido log
    
  • A new HijackThis log
    
  Your may need several replies to post the requested logs, otherwise they might get cut off.

• Once you are on the Panda site, click the Scan your PC button
  
• A new window will open...click the Check Now button
  
• Enter your Country
  
• Enter your State/Province
  
• Enter your e-mail address and click send
  
• Select either Home User or Company
  
• Click the big Scan Now button
  
• If it wants to install an ActiveX component allow it
  
• It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
  
• When download is complete, click on Local Disks to start the scan
  
• When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

• Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
  
  You can find instructions on how to enable and reenable system restore here:
  
  Windows XP System Restore Guide

• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  
• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
  
• Change the Download unsigned ActiveX controls to Disable
  
  
• Change the Initialize and script ActiveX controls not marked as safe to Disable
  
  
• Change the Installation of desktop items to Prompt
  
  
• Change the Launching programs and files in an IFRAME to Prompt
  
  
• Change the Navigate sub-frames across different domains to Prompt
  
  
• When all these settings have been made, click on the OK button.
  
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  
• Next press the Apply button and then the OK to exit the Internet Properties page.

• Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
  
  See this link for a listing of some online & their stand-alone antivirus programs:
  
  Virus, Spyware, and Malware Protection and Removal Resources
  
  
  
  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
    
    
    
  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
    
    For a tutorial on Firewalls and a listing of some available ones see the link below:
    
    Understanding and Using Firewalls
    
    
    
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    
    
    
  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
    
    A tutorial on installing & using this product can be found here:
    
    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
    
    
    
  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
    
    This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
    
    Instructions for - Spybot S & D and Ad-aware
    
    
    
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    
    A tutorial on installing & using this product can be found here:
    
    Using SpywareBlaster to protect your computer from Spyware and Malware
    
    
    
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    
  Follow this list and your potential for being infected again will reduce dramatically.
  
  Here are some additional utilities that will enhance your safety
  
  
  • IE/Spyad = IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    
  • MVPS Hosts file = The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
    
  • Google Toolbar = Get the free google toolbar to help stop pop up windows.
    
  • Winpatrol = Download and install the free version of Winpatrol. a tutorial for this product is located here:
    Using Winpatrol to protect your computer from malicious software
  
  
  Stand Up and Be Counted ---> Malware Complaints --- where you can make difference!
  
  The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.
  
  Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
  
  Happy surfing and stay clean!