E1705 No Audio Device Detected After Format/Re-Install

Question

Hi all. I formatted thinking I could use a plane jane windows xp disk to circumvent all the that comes pre-loaded with these Dell's. Well all has gone well until it comes to my audio device. I got the upgraded Creative option. I have downloaded the drivers from this website along with the chip set and dell system stuff that jim has recommended from previous posts of similiar issues. When I try to install the Creative drivers it tells me no device found and aborts the installation. I try to go to the PCI device in Device Manager and update the driver manually but when I direct it to the folder it says that it cannot find the driver.   I would just use my restore cd from Dell but when I left Ft. Hood to deploy to Iraq I threw away the box my laptop came in and inadvertantly threw the disk away as well. So if we cannot figure out a way to fix this issue then I need a new restore disk sent to me in Iraq which may cause a second problem. I also have tried the chat but it says my laptop was ordered outside the US even though I ordered it online through Aafes when I was in Texas.   I would appreciate any help as soon as possible. As ya'll can imagine my internet resources are limited.   Thanks, Joe

E1505x2 · Answer

Joe,   You also need the Sigmatel audio driver located here: http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R122161&SystemID=INS_PNT_P4_9400&os=WW1&osl=en&deviceid=8907&devlib=0&typecnt=1&vercnt=3&formatcnt=1&libid=3&fileid=162467   The Sigmatel STAC92XX driver is your actual sound driver. The Creative software is just that, software enhancement for your audio, and isn't neccessary for basic functionality. It improves the audio.   If the Sigmatel driver does not work for you, then run the Dell hardware diagnostics on bootup.   Good luck.

jojostang01 · Answer

That was it thank you. One minor thing is left. I installed the Creative software after succesfully installing the Sigmatel drivers and I have no visible Creative enhancements like pre-format. No Creative Media Player or any of that stuff. I am off for the night so I will try to get online tomorrow if possible. Once again thanks for the help.

E1505x2 · Answer

Joe,   The Creative 'driver' download on Dells support site does not contain the 'integrated Sound Blaster Audigy ADVANCED HD Audio' software suite.  I believe you need to get a replacement CD from Dell for that software. I may be incorrect about this, but my understanding is that if you lose or discard that CD, since it is software and not 'drivers', you will need to pay for another one.   Seeing as how Dell supports our guys in the armed forces, they may try to get you another one anyway. Good Luck.

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