This is a common problem that Dell knows about...They know they if the wires are not properly assembled and placed into the channels correctly, they will break within 6 months of normal use. Contact Dell directly and do not go through ordinary Dell channels and they will get it fixed for you at n/c
The same thing has happened to me. Im out of warranty and cant find out how to reach anyone at dell without paying $49. Does anyone know how to get in touch with dell so i can get this fixed?
Call Dell Corporate in Tx and ask for Excutive Services....they will connect you with high level Customer Service people who right there at Corp Hdqtrs. Explain the problem...if you are the original owner, you should have no problem in getting this fixed.
I'm having the same problem. I'm glad to hear I'm not alone...or maybe I'm not glad. My 700m has been a great laptop but this is quite frustrating to not have sound-I don't always have earphones with me, nor do I like having to carry them. Has anybody else found the corporate telephone number and/or had this problem fixed for free? I would really like to know how to get this taken care of. Thanks!
If your computer is out of warranty, then even if you get the corporate office phone number thats not gonna help man!!! You would have to get the internal wiring,speakers fixed at your own cost.
i tried the link that red dragon gave and i was immediately contacted by customer service and they offered to fix the computer at no cost. i have also been out of warranty for about 6 months. i did not have to pay a cent for anything. dell paid to ship it overnight to the depot to be fixed and paid for overnight shipping back to my house.
Thanks for the link, but I tried and got nowhere. They want "documention" stating that it's a design flaw, but won't accept blogs, etc. Any other suggestions or contact points?
in my message to Dell i told them i physically inspected the wire and saw that the wire was being cut by the opening and closing of the laptop. They immediately offered to fix it at no charge.
Hey, thanks a ton for sharing the link and your success story with fixing the wires. I'm encouraged to try and fix it when I get back to the states in a few months. Thanks, again!
I contacted Dell via the link as well. They said they would not fix my laptop for free because there are no "known issues" regarding the internal speaker wiring and 700m. They also said that reading about other people who have the same problems on the Dell Support Boards does not mean there is a design flaw and they can't use that information to make an exception and fix for free after warranty expiration... blah blah blah. Who knows, maybe some other people will have better luck with them.
The good news is that this problem is easy to fix thanks to Luke Miller who posted easy to follow instructions on his website:
Following his instructions, I was able to fix the problem in about 30 mins without any external modifications (or breaking anything) on my 700m. I simply soldered the broken wires back together, sealed them with electrical tape and everything fit nicely back into the case and my sound was restored.
I usually don't post on forums but I think that people who are out of warranty should know that there is an easy fix to this problem. The soldering part is not a big deal since you're able to remove the speaker wire assembly from the laptop (preventing accidental damage to other components).
Good luck and take your time -- in my case, there was no need to use force or buy replacement parts.
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https://support.dell.com/support/topics/global.aspx/support/dellcare/en/outstanding_issues_tech?c=us&cs=19&l=en&s=dhs
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