In my opinion it is unreasonable to expect Dell to fix this now. This model is now 5 or 6 years old. The last person who claimed that Dell fixed it out of warranty was 3 years ago.
Before making dumb comments like yours, maybe you should first ask questions about something you know nothing about. My warranty just expired in June 2010 and I have been calling repeatedly over the last 2 years trying to get the speakers fixed. Every time I called no one could figure out why they weren't working and they kept telling me to hang-up and wait for a level 1 tech to call after I or my wife spent countless hours with level 2 and 3 techs who were useless and kept saying driver issues were the problem. The level 1 tech would then always call back the next day at odd hours and I was never able to reach them. When they did reach someone, it was my wife, and she spent several hours with them doing pointless driver rollbacks, updates, and OS reinstalls that did nothing to solve the problem. I eventually gave up thinking the issue was related to the motherboard, as the last tech suggested was the cause. He told my wife the motherboard had to be replaced and it would take 6-8 weeks for the repair to be done, which she said no to given she needed the PC for work and we don't have a replacement. Today, I just happened to come across this article and I discovered the real cause was due to a design flaw in the case that cut the wires. My speaker problems go back over 2 years and NO ONE ever mentioned this until I found the article. So, because of the tech's incompetence, I have to suffer the loss. I think not. Had these bone heads asked us to check the wires this problem would have been fixed years ago.
"Do you have an extended warranty on your 700m? If not then Dell will charge for the repair which will be expensive because Dell does not actually repair anything, just replaces the parts which in this case is the display assembly. Will really cost. Your best bet is to repair the wires yourself or to get a local electronics repairman to do it."
I have reported your post for the abusive language you used in the tags area. I clearly labeled my comments as being my opinion. Those comments were not directed at you personally and did not rate a personal attack. I'm sorry that you have had a bad experience with tech support. In my years here on this audio board I have formed the opinion that they are pretty clueless about audio.
Jim Coates
4 Operator
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13.6K Posts
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August 9th, 2010 13:00
In my opinion it is unreasonable to expect Dell to fix this now. This model is now 5 or 6 years old. The last person who claimed that Dell fixed it out of warranty was 3 years ago.
dh21187
4 Posts
0
August 9th, 2010 20:00
Jim,
Before making dumb comments like yours, maybe you should first ask questions about something you know nothing about. My warranty just expired in June 2010 and I have been calling repeatedly over the last 2 years trying to get the speakers fixed. Every time I called no one could figure out why they weren't working and they kept telling me to hang-up and wait for a level 1 tech to call after I or my wife spent countless hours with level 2 and 3 techs who were useless and kept saying driver issues were the problem. The level 1 tech would then always call back the next day at odd hours and I was never able to reach them. When they did reach someone, it was my wife, and she spent several hours with them doing pointless driver rollbacks, updates, and OS reinstalls that did nothing to solve the problem. I eventually gave up thinking the issue was related to the motherboard, as the last tech suggested was the cause. He told my wife the motherboard had to be replaced and it would take 6-8 weeks for the repair to be done, which she said no to given she needed the PC for work and we don't have a replacement. Today, I just happened to come across this article and I discovered the real cause was due to a design flaw in the case that cut the wires. My speaker problems go back over 2 years and NO ONE ever mentioned this until I found the article. So, because of the tech's incompetence, I have to suffer the loss. I think not. Had these bone heads asked us to check the wires this problem would have been fixed years ago.
Jim Coates
4 Operator
•
13.6K Posts
0
August 10th, 2010 05:00
I did. Maybe you missed it.
"Do you have an extended warranty on your 700m? If not then Dell will charge for the repair which will be expensive because Dell does not actually repair anything, just replaces the parts which in this case is the display assembly. Will really cost. Your best bet is to repair the wires yourself or to get a local electronics repairman to do it."
I have reported your post for the abusive language you used in the tags area. I clearly labeled my comments as being my opinion. Those comments were not directed at you personally and did not rate a personal attack. I'm sorry that you have had a bad experience with tech support. In my years here on this audio board I have formed the opinion that they are pretty clueless about audio.
Jim Coates
4 Operator
•
13.6K Posts
0
August 10th, 2010 20:00
Let us know how it turns out.