seems Dell says that reason windows wont load is because of motherboard. first new motherboard didnt work, new hard drive didn't work now back at shop for another motherboard.
how much did it cost for you to send in your laptop? Did they want you to send in the entire thing? or just the motherboard itself. I'm having a problem with the connection for the power cord and was told I needed a new motherboard. I pulled it apart and tried to resolder it but it didnt seem to help the cause too much.
currently everything is under warranty. My warranty runs out in about a month. As far as cost, since it is under warranty it is totally paid for by them. When I talked to the technical support they told me to call customer care and explain waht happened.
well this story got even more interesting today. Dell called me today and said I needed to pay for a repair. I called them back and was horrified to find out that they wanted me to pay for a new LCD screen. Well I talked to a customer care rep and they referred me to a warranty manager. He is going to call me tommorrow to tell me what they can do. I am so highlty frustrated and about the whole situation.
Thats the kicker for the whole thing. When I packed the computer in the box Dell sent for it, it had no crack. They also said that a key was missing from the keyboard, which was not missing before I packed it and sent it to Dell.
chiakitten
15 Posts
0
October 16th, 2006 04:00
B_Coppins
565 Posts
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October 16th, 2006 15:00
It's not an unreasonable request after having the notebook sent back for repairs 3 times.
If they agree they'll send you something equivalent or better.
THE ONLY CATCH IS THAT IT MUST BE UNDER WARRANTY WHILE THESE ISSUES OCCUR
Message Edited by B_Coppins on 10-16-2006 02:38 PM
tgabe213
4 Posts
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October 16th, 2006 17:00
chiakitten
15 Posts
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October 16th, 2006 18:00
tgabe213
4 Posts
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October 16th, 2006 18:00
well i found my piece there for $15 anyways. instead of $70 from another site that some referred me to
chiakitten
15 Posts
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October 17th, 2006 04:00
B_Coppins
565 Posts
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October 17th, 2006 11:00
did you knowingly damage it somehow?
chiakitten
15 Posts
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October 17th, 2006 14:00