Truemobile 355 - Vista - Motorola HT820 Headphones

Question

I have an Inspiron E1705 with a Truemobile 355 Bluetooth card. I am running Microsoft Vista Ultimate. Vista recognized the 355 and installed Microsoft drivers. I have Motorola HT820 Bluetooth headphones. The headphones are recognized, but Vista shows unknown devices in device manager for each of the headphones' services (Audio Sink, Headset, etc.) The headphones do not come with drivers. Is there any way to get the 355/Vista to properly use the headphones' services?   Cheers,   Keith

hehdaddy · Answer

I am using the release build.  I am a Microsoft Partner so I got it early.   I am running Vista Ultimate.   While it installed the drivers with no problem, there is no profile support.  They removed it from Beta2/RC1 for what reason I don't know.  Some people have come up with some hacks, but I have yet to get my Motorola headphones to work yet.

crazidude1400 · Answer

I'm curious: which version are you using? (Beta 2, RC1, RC2, etc...)   How did you install the driver? I was not able to do it...   Thanks

crazidude1400 · Answer

So, in other words, you are using Vista beta 2? And it was able to locate the driver for your 355 card?   Sorry for the my confusion...   Thanks

hehdaddy · Answer

Sorry about the confusion.   I am running the release version of Vista Ultimate.  The shipping version.

gmoraleso · Answer

Hi All   I'm also running Windows Vista Ultimate, also i'm a Microsoft Partner, got Vista early, I have a problema, Windows Vista DID recognize the 355 bluetooth card, BUT, in windows Device Manager, there are a lot of 'Blueetooh Perpherial Device' still unrecognized, I installed the driver from the Dell support site but did not recognized this devices. Any help?   Thanks in advance   Guillermo

DrGene · Answer

I have the Dell M2010 portable - its awesome - however I cannot get the bluetooth to finish connecting to the Motorola HT820 headphones.  Plugging in the DC800 sending unit to the audio output works fine to the headphones.  The M2010 sees both devices but gives error messages that communications fail when connecting to these devices.  I suspect that new software is needed for the M2010.  I am running XP.  Any suggestions on how to get the Dell PCs to talk to these headphones?   Thanks, Dr Gene

gbutler6721 · Answer

I'm in the same boat. I'm an MS partner and am running Vista Ultimate with my Dell laptop and cannot get the ht820's to work. MS or Motorola need to step up with a driver because my 820's are now a $100 paperweight!

ChazInCT · Answer

I had many problems pairing devices with the 355 and the resolution was to replace it with the 350.  Tech support seems unaware of any problems and the sales group couldn't tell me the difference between the two cards but the 350 is $60 and the 355 is $20 and I guess you get what you pay for.    Once I installed the 350 and installed the drivers I was able to pair to my Logitech wireless mouse (MX1000) and I just added the Logitech FreePulse headphones.  I have seen several other posts regarding inability to pair with bluetooth devices woth the 355.   Good luck!

hehdaddy · Answer

Thanks for posting!  I may do just that.   I completely disabled my 355 and got a little motorola bluetooth dongle.  I was able to finally hear stereo audio through my headphones!... then... now whenever I plug the dongle into my laptop, Windows Vista freezes and never recovers.   1. I hate Motorola 2. I hate Bluetooth   I am done ranting now.  :)

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