10.4K Posts

December 6th, 2006 13:00

kskillma
 
I want to try something else here, a couple of things actually
 
Rerun SRE2
  • In the Left Pane Select " System Repair"
  • In the Right Pane Under the Windows Shell Tab Tick the Select All box at the bottom
  • Then Select Repair
Close SRE2, Reboot your PC and reply with the results
 
bamajim   Graduate of Malware Removal University
 

10.4K Posts

December 7th, 2006 01:00

kskillma
 
O.K. When you boot to the Safe Mode Menu (black Screen with Menu choices)
 
Do you see an option for "Last known good configuration"?
 
bamajim   Graduate of Malware Removal University

 

16 Posts

December 7th, 2006 01:00

Bamajim,
No luck.  Nothing changes in PC capabilities.  Can't "Start, Run"  or use Internet Explorer, or even "explore"
 
can't save logfile either

16 Posts

December 10th, 2006 19:00

Bamajim,
Yes I can choose the "Last Good configuration" option in the safe mode, but the results are the same.  Almost anything generates the now-hated "XYZ has encountered a problem and needs to close"  Internet Explorer, Start/Run, fail for example.
 
kskillma

2 Intern

 • 

5.9K Posts

December 12th, 2006 20:00

This is Ron.  We are sort of tag-teaming your problem.
 
Don't know who makes your harddrive (boot into the CMOS Setup and it should tell you) but most of them have a drive testing program on the maker's site.  You download it then boot off the CD and it tests and sometimes repairs the harddrive. 
 
There is also a memory test program works the same way:
 
 
If you boot into Safe Mode with Command Prompt can you run a simple DOS command like:
 
dir
 
I don't really want the results.  Just want to know if it works.
 
Does the error window always reference Internet Explorer or does it say Windows Explorer or just Explorer?
 
Ron
 
 
 
 

2 Intern

 • 

5.9K Posts

December 20th, 2006 19:00

Glad you are back in business.  I'll be away from the computer over the holidays. 
 
Good luck with Norton.  If you can't get it running then try the free Avast.  You will need to get rid of all traces of Norton or Symantec before it will be totally happy but usually just searching for Hidden and System folders with those names and deleting all you find will make it happy.
 
 
Ron

16 Posts

December 20th, 2006 19:00

Ron,
I think my reply timed out.
The bad news is that the startup disk to run windows diagnostics didn't work to run the diagnostics, however, it did let me get into the safe mode and run system restore to a date that apparently was before the problem started.  I appear to be working properly again! 
 
I may be back after I re-install Norton, since that was the first item to go out.
 
Thanks for your help.
 
kskillma

16 Posts

December 20th, 2006 19:00

Ron,
Good news, the start up disk you sent to make never worked as it said it would, but it did let me run system restore.  I was able to go back to a config that worked, and appear to be OK now! 
 
I may be back once I re-install Norton, since that was the first bit that went south, but for now...
THANKS for all the help from everyone.
 
kskillma
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