Vendor: LG Philips
Panel: LP154W01 Internal Panel
Date: Jan 05
ID LPL0000
I did not see any of the data you said would be on the Dell site.
It just gave me a parts list and description. The info on the Display
seems to be:
G9653 Liquid Crystal Display, 14.1 WXGA, Video Elec.Stds. Assoc., LG Philips LCD
I would say my display is BAD.
It actually looks ok if you look straight on at a very small section. Regardless of how near or far I am from the screen, Only a small area is bright and anything near the borders at all is fading out. At first I thought it was a contrast issue, but perhaps it is due to the "directionality" of the screen.
If they do come up with a solution, will there be a free upgrade to resolve this issue?
capt steve - Thanks for the detail. The spreadsheet now includes your results. Please let us know what type of video card you're using.
If you're waiting for DELL to offer an upgrade (free or otherwise) I don't think one is coming. Your best option, aside from returning or selling the unit, is to insist on DELL changing what you consider to be a defective screen to the Quanta WXGA.
capt steve - As can be seen in the spreadsheet, both rl71 and vinicius antunes have had their screens replaced with Quanta screens. It's pot luck with getting a Quanta unless you get onto someone that can authorise that specific replacement. You've got a much better chance of getting what you want while you're in your return period.
"As can be seen in the spreadsheet, both rl71 and vinicius antunes have had their screens replaced with Quanta screens. It's pot luck with getting a Quanta unless you get onto someone that can authorise that specific replacement."
I just wanted to let everyone know that it is virtually IMPOSSIBLE to get a specific screen from Dell, even with part numbers and authorization, as the department totally disregards the number and ships "whatever they have on the shelf" (Dell words, not mine).
I know, as I've had my service tech specifically order the Quanta LCD 3 times, and has received the LG all three times. Why even have part numbers?
Hey guys, I wanted to throw another two cents into this struggle. I got the feeling from my conversations with various people at Dell that they are aware of the issues on the D620 screen, and they have no intention of "fixing" something that is not broken. It's obvious these LCD's are junk, so why would Dell look us in the eye, and tell us nothing is wrong?
I think it may have something to do with the way Dell buys parts. Dell probably made agreements for huge amounts of these LCD's in order to get the best price, and since they are manufactured to the Dell specification, Dell can not refuse or return them. And since Dell has probably already paid for them, they are not going to take a huge loss on something, that they do not feel is hurting sales.
So the only way anything will change is either if sales decline enough to force Dell to change these panels, or if the current supply runs out, and Dell then can re-order more LCD's based on a different specification. Of course this is only speculation, but it is the only answer that really makes any sense. Unfortunately Dell sells a huge amount of computers, so it will take a huge change in the number of D620's sold for there to be any resolution.
I used to be a warranty supervisor at Oakley, and this is exactly the way we would handle things. There were plenty of products that were released with known issues. It was my job to identify them, and then get the revised parts into the warranty chain. There were plenty of sunglasses, and watches that had "issues", but everything was always looked at as percentages. The products that had the highest percentage of issues, were dealt with first. The problem with the D620 is there are a huge amount of these computers out there, being used by people who think the screen is fine, or can not return it because it is a company laptop. So Dell is able to ignore this "issue" because they are not seeing enough complaints on the radar.
While I agree with this in terms of the overall design, Dell should be ready with an adequate replacement display for those who are going blind looking at these horrible LG screens.
Instead, they keep sending you more eye-numbing LG's. Unbelieveable.
Unfortunately I got one of the LG displays. It is junk as you have all noted.
Fortunately, this is a corporate purchase and we have the onsite replacement warranty. I chatted to support and they are sending a technician to replace the display.
I intend to just keep asking for replacements until I get one that is acceptable..
To the moderator: This model is our corporate standard. We purchase 100-200 per year. I will be suggesting they stay away from this model.
D630? I am assuming you are being sarcastic, since the D610 was around for almost two years. And I have not seen anything to suggest that a D630 is on the horizon.
But you are right in that the D620 will always have an embarrassment of an LCD, until a new model is released. Even then there is no gurantee that Dell will fix it.
I got D620 with WXGA+ resolution. My first impression the laptop is excellent, but very fast I realised there is problem with screen. Big problem (like for others).
I contacted DELL support in Switzerland and described the problem. They asked me to send a picture of screen. I prepared them several photos and put on the web page, see:
http://isolov.web.cern.ch/isolov/D620/
The answer from them that it is normal for this type of display and the replacement will change nothing!
Of course, I learned the lesson about DELL company and changed my very positive opinion about them to opposite.
And I do not want to leave the situation like this. I had a look to the specification of WXGA+ panel and the definition of viewing angles provided by DELL
The vertical angles for WXGA+ are 50/50 degrees. The minimal contrast ratio must be 5:1. I made several pictures of D620 at different angles and at 30 degrees one perfectly sees, the black pixels are whiter than grey background. Since the contrast ratio defines difference of brightness between white and black pixels, the Figure 8 from my site demonstrates
the contrast ratio for this picture at +30° is inverted and rather equal to 0.2:1 (or 1:5)! My interpretation of this, the LCD panel is clearly out of specification. If this is the case, I do not know what laws can be applied for DELL. Maybe one can advice something. But this should be a good basis to force DELL do something in any case.
They only thing that will make Dell change this LCD in the D620 is a loss in sales. So, everyone needs to get the word out to not buy the D620. It will take a while, but if we all stick with it, eventually people at Dell will notice.
So, go to all the notebook review websites, blogs, and anywhere else you can leave a comment and tell people the TRUTH about how terrible the display is, as well as the lack of caring by anyone at Dell.
that is indeed a good approach you are taking there, Igor. I am perfectly sure that the screens dell delivers are far outside the specs they claim to fulfil, und this way the whole issue comes into the area of real objectivity.
As far as the governing laws are concerned, they are determined by your place of purchase, which, if I get you right, is Switzerland. I am sure the swiss have rather strict regulations in this regard. Of course, it may all end up for you by dell just taking the machine back (which they would have done without the threat of legal action, anyway)
will0861
32 Posts
0
November 2nd, 2006 20:00
capt steve
2 Posts
0
November 4th, 2006 14:00
I went to the sites and here is what I gleaned:
Vendor: LG Philips
Panel: LP154W01 Internal Panel
Date: Jan 05
ID LPL0000
I did not see any of the data you said would be on the Dell site.
It just gave me a parts list and description. The info on the Display
seems to be:
G9653 Liquid Crystal Display, 14.1 WXGA, Video Elec.Stds. Assoc., LG Philips LCD
I would say my display is BAD.
It actually looks ok if you look straight on at a very small section. Regardless of how near or far I am from the screen, Only a small area is bright and anything near the borders at all is fading out. At first I thought it was a contrast issue, but perhaps it is due to the "directionality" of the screen.
If they do come up with a solution, will there be a free upgrade to resolve this issue?
Thanks,
Stephen Smith
alesis
1 Rookie
•
82 Posts
0
November 4th, 2006 22:00
If you're waiting for DELL to offer an upgrade (free or otherwise) I don't think one is coming. Your best option, aside from returning or selling the unit, is to insist on DELL changing what you consider to be a defective screen to the Quanta WXGA.
Keep us informed of any progress you make.
capt steve
2 Posts
0
November 5th, 2006 04:00
Has anyone been successful at that yet?
Steve
alesis
1 Rookie
•
82 Posts
0
November 5th, 2006 08:00
DaVinMan
26 Posts
0
November 6th, 2006 17:00
I just wanted to let everyone know that it is virtually IMPOSSIBLE to get a specific screen from Dell, even with part numbers and authorization, as the department totally disregards the number and ships "whatever they have on the shelf" (Dell words, not mine).
I know, as I've had my service tech specifically order the Quanta LCD 3 times, and has received the LG all three times. Why even have part numbers?
I give up.
will0861
32 Posts
0
November 6th, 2006 18:00
I think it may have something to do with the way Dell buys parts. Dell probably made agreements for huge amounts of these LCD's in order to get the best price, and since they are manufactured to the Dell specification, Dell can not refuse or return them. And since Dell has probably already paid for them, they are not going to take a huge loss on something, that they do not feel is hurting sales.
So the only way anything will change is either if sales decline enough to force Dell to change these panels, or if the current supply runs out, and Dell then can re-order more LCD's based on a different specification. Of course this is only speculation, but it is the only answer that really makes any sense. Unfortunately Dell sells a huge amount of computers, so it will take a huge change in the number of D620's sold for there to be any resolution.
I used to be a warranty supervisor at Oakley, and this is exactly the way we would handle things. There were plenty of products that were released with known issues. It was my job to identify them, and then get the revised parts into the warranty chain. There were plenty of sunglasses, and watches that had "issues", but everything was always looked at as percentages. The products that had the highest percentage of issues, were dealt with first. The problem with the D620 is there are a huge amount of these computers out there, being used by people who think the screen is fine, or can not return it because it is a company laptop. So Dell is able to ignore this "issue" because they are not seeing enough complaints on the radar.
DaVinMan
26 Posts
0
November 6th, 2006 19:00
Instead, they keep sending you more eye-numbing LG's. Unbelieveable.
Message Edited by DaVinMan on 11-06-2006 04:14 PM
RobertEkstrom
1 Message
0
November 6th, 2006 20:00
I love the configuration, speed, etc, etc.
Unfortunately I got one of the LG displays. It is junk as you have all noted.
Fortunately, this is a corporate purchase and we have the onsite replacement warranty. I chatted to support and they are sending a technician to replace the display.
I intend to just keep asking for replacements until I get one that is acceptable..
To the moderator: This model is our corporate standard. We purchase 100-200 per year. I will be suggesting they stay away from this model.
lubyhoward
2 Posts
0
November 8th, 2006 15:00
will0861
32 Posts
0
November 8th, 2006 17:00
But you are right in that the D620 will always have an embarrassment of an LCD, until a new model is released. Even then there is no gurantee that Dell will fix it.
pmendu
77 Posts
0
November 8th, 2006 17:00
Good Luck guys for a Fix!
isolov
5 Posts
0
November 10th, 2006 12:00
Of course, I learned the lesson about DELL company and changed my very positive opinion about them to opposite.
And I do not want to leave the situation like this. I had a look to the specification of WXGA+ panel and the definition of viewing angles provided by DELL
The vertical angles for WXGA+ are 50/50 degrees. The minimal contrast ratio must be 5:1. I made several pictures of D620 at different angles and at 30 degrees one perfectly sees, the black pixels are whiter than grey background. Since the contrast ratio defines difference of brightness between white and black pixels, the Figure 8 from my site demonstrates the contrast ratio for this picture at +30° is inverted and rather equal to 0.2:1 (or 1:5)! My interpretation of this, the LCD panel is clearly out of specification. If this is the case, I do not know what laws can be applied for DELL. Maybe one can advice something. But this should be a good basis to force DELL do something in any case.
Cheers, Igor
will0861
32 Posts
0
November 10th, 2006 13:00
So, go to all the notebook review websites, blogs, and anywhere else you can leave a comment and tell people the TRUTH about how terrible the display is, as well as the lack of caring by anyone at Dell.
csell22
13 Posts
0
November 10th, 2006 13:00