No luck. Called back after reading this and though I bought my FP as an upgrade when I purchased my system it was sold as part of the bundle, not separately, so without a separate order number it is still under the warranty of the system. I guess I will just have to sit here and stare at it until it explodes.
Since I was persistent, I am getting a coupon for a sizeable amount off my next monitor purchase which will be something other than a Dell from the Dell store. If anyone has any recommendations in a 17" FP, please tell. Thanks.
Their never helpful phone support said it was not under warranty though I was told the same thing by a friend. Thank you very much for your help. I'll try speaking to them again though no one there seems to understand English anymore.
KevinR100
642 Posts
0
November 1st, 2006 02:00
ruby vroom
17 Posts
0
November 9th, 2006 19:00
Since I was persistent, I am getting a coupon for a sizeable amount off my next monitor purchase which will be something other than a Dell from the Dell store. If anyone has any recommendations in a 17" FP, please tell. Thanks.
ruby vroom
17 Posts
0
November 9th, 2006 19:00
DELL-Chris M
Community Manager
•
56.9K Posts
0
November 15th, 2006 17:00
Send me the system order number in a private message.
Monitor purchased by itself on a Order Number
- 3 year warranty based off of the PPID number
Monitor purchased with a PC on the PC Service Tag Number
- 3 year warranty based off of the PPID number or the longer PC warranty
Monitor purchased from a reseller (Ebay, CostCo, etc.) with no Order Number or PC Service Tag Number
- 3 year warranty based off of the PPID number