CD-RW/DVD Combo drive not working after installing Vista

Question

After installing Vista Enterprise, my CD-RW/DVD combo drive (Philips SCB5265) comes up with bang in the device manager, error code 39 for missing or corrupt drivers.  I checked for any new drivers, but all that is available is firmware updates.  The catch is it cannot recognize the drive to update the firmware.  Any suggestions?

cily · Answer

I had the same thing happen when I installed Vista Ultima.  After trying everything and subsequently rebooting about 5 times all of a sudden it started to work.  No idea why, but it has worked like a charm since.

Sandecker · Answer

I have exactly the same problem with my 9200 and the combo Phillips drive.   The Burner works fine but the player (Phillips) doesn't.  Keeps coming up with access denied.  I have a call open wiht the Dell support guys on this now.   Pleased to see someone else is experiencing the problem as well.  If I get a fix I will post it.   BTW, mine was an in-place upgrade from Windows Media Centre to Windows Vista Ultimate - was your's the same or did you do a clean install?

qanlaan · Answer

For all of you users that had your DVD drive come up missing after you installed Windows Vista, here is a fix for you. Click Start Click Run typ in regedit Click ok Click on HKEY_LOCAL_MACHINE SYSTEM Click CurrentControlSet Click Control Click Class Click 4D36E965-E325-11CE-BFC1-08002BE10318 Right Click Upper Filters and Click Delete Right Click Lower Filters and Click Delete Close regedit and restart your machine.   You now have your DVD drive back. :smileyhappy:   Qanlaan

Sandecker · Answer

Got me stumped how you figured that one out :-)   I look forward to trying it when I next schedule a Vista upgrade attempt as this was the last 'technical' problem I had to get a resolution for apart from some software app incompatibilities.   thanks for the solution   regards Lucas

KLRSKIR · Answer

Running 'CDGONE' solved my problem early on.

Trekdigit · Answer

Hi   I am having a similar problem since upgrading to Vista.  I can read and write files to my DVD, but sometime it stops with message 'windows has stopped responding'.  I can't play movie DVDs, they play for about 4 or 5 seconds then freeze.  Also game DVDs either will not load or appear to load but cannot be played.   Would I benefit from this registry thing?  what are the risks? could I make things worse?  I read that you should  uninstall CD writing software first and reinstall afterward, is this necessary?   Thank in advance for any advice you can give.

qanlaan · Answer

Hi Trek. Without knowing what hardware and software you are using, it would be a stab in the dark, but uninstalling and reinstalling your software (using the latest version) is a good start. Removing the filters from the registry as I listed, wouldn't hurt anything. If your problem is system related it would most certainly help. I wish I could be more specific, but try those two ideas and see what happens. Best of luck.

Trekdigit · Answer

Qanlaan   Thanks for the advice.  I tried removing the the lower filter, the upper filter wasn't there anyway.  Sadly it didn't help.  Any other ideas?   Thanks anyway

qanlaan · Answer

Hi Trek Sorry you couldn't get your problem resolved. I am not sure what else to recommend to you. Maybe there are more solutions in the forum for that kind of problem.

andreychuk · Answer

Give this a try! http://www.dellcommunity.com/supportforums/board/message?board.id=vista&message.id=31757#M31757

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