Lines in my monitor

Question

In the bottom left side of my monitor, there are some white lines about 2' from the bottom and go right about 5-6 inches........is this a defect, or is there something I can do to correct this?  They don't move, they are always in the same spot and are very noticeable on the blue desktop color.  I have only had this monitor since March of this year.  Thanks for any help. :smileyhappy:

KevinR100 · Answer

Sounds like you should arrange for a exchange to me.   cheers

DELL-Chris M · Answer

gaset,

Does this issue occur in safemode?
* Power the system off
* Power the system on
* At the blue Dell, tap F8 to bring up the Windows boot menu
* Scroll to and select Safe Mode [Press the Enter Key]
* Select the first or only operating system [Press the Enter Key]

What about during the Monitor Self-Test Feature Check (STFC)?
* Turn off both your PC and monitor
* Disconnect the monitor from the PC (both the white DVI and the blue VGA)
* Turn the monitor on
* The floating Dell red/green/blue/white dialog box should appear on a black background

gaset · Answer

Safe Mode:  only when the screen is a color (ie. blue), when it is black the lines do not appear. STFC: no, they do not appear on the black screen.   The lines seem to get more noticeable when the day goes on, so they start out faint (but can see them), and become more apparent at the end of the day.

DELL-Chris M · Answer

gaset,

Go ahead and inititate an exchange. Thanks for troubleshooting.

* Chat with Dell
* Click "Chat With Technical Support"

* Email Technical Support
* Email Customer Service

* Technical Support 1-800-624-9896

gaset · Answer

Thanks!  I am now in the process to doing it all over again with Dell Canada - guess they couldn't take your word for it!  lol   Thanks again.

Monitors

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