Help please, 2407WFP A02 ghosting in games - no service tag can be found

Question

I have recently purchased a Dell UltraSharp 2407WFP rev A02 from sterlingXS who said that the monitor was new and could be either a return or overstock not a refubished one. I have linked the Xbox 360 up to it with the VGA cable fine and havent noticed anything wrong during games. I have recently played Battlefield 2142 and on some maps to my horror I noticed ghosting when turning. These maps are ones with lots of fog on, Berlin and especially Belgrade when looking up at the large sky scrapers. I managed to take a screenshot and although it doesnt show the ghosting as light green around the building you can just make it out on the one to the left. It is very noticable in game though. http://img483.imageshack.us/my.php?image=img0501zg1.jpg When I get Dells support find service tag page up it doesnt find it, it just shows a . instead. I also cant seem to work out where it is on the back, it says its a 6 digit but I only have a massive one near a bar label. Does anyone use BF2142? Is this a problem with this monitor? I read alot before hand and everyone seemed to say there was no ghosting with this. Message Edited by RedDwarfUK on 11-16-200604:50 PM Also is there any testing I can do that will show this up more? Message Edited by RedDwarfUK on 11-17-200602:04 AM

RedDwarfUK · Answer

I have posted something similar on the battlefield forums to see if anyone with the game has the same problems. There are a few people there that have the same monitor revision with no ghosting.

What should I do?

yakken · Answer

In your image it looks like only the buildings are displaying ghosts - not the radar or the gun? If this is the case it can not be ghosting as the whole image would be shown twice. Are you shure it is not just trailing as a result of the pixelresponse? Especially grey shades are prone to drag overdrive trails (they appear lighter than the object being dragged). Edit: Spelling mistakes :) Message Edited by yakken on 11-17-200605:43 PM

RedDwarfUK · Answer

Sorry, I am unsure of the term I should use for this. I have been reading alot regarding this and have come across a few people that mention a similar problem with grey on white or visa versa. The background or sky image is grey and I get a sort of trail of lumenous green around even when I move slowly.

I captured this on a short mpeg which shows it off really well but its 250MB :(

I am thinking of refunding my A02 and trying to pursue an A03 version as there seems to be a better vibe about this.

If I purchased this from a retailer and it has nearly 3 years warranty will Dell replace this for an A03? The company have said they would refund the monitor so I guess they experience this alot?

alg7_munif · Answer

Try adjusting the brightness of the monitor. My 2407WFP A03 had some trailing problems with grey before and I noticed that when I changed the brightness the trailing will be gone at certain brightness. Now after I've upgraded to a new video card, the trailing issue seems to be gone. By the way if you can get a refund I think you should send it back and buy another one directly from Dell. The advanced exchange warranty from Dell really helps and you might want extend it to 5 years. Try to get the rev A03.

all the facts · Answer

alg7_munif , Great answer :)

DELL-Chris M · Answer

RedDwarfUK,

And this is New? Please provide me with the following information in a private message, not on the board -
Name:
Shipping address:
Phone:
Service tag number:
Order number:
Customer number:
Reason: 2407

DELL-Chris M · Answer

RedDwarfUK, So far you have seen this in one game from the xbox. Try other games to recreate this issue to build a case.

RedDwarfUK · Answer

I also have this with the VGA cable :( http://img160.imageshack.us/my.php?image=img0502nf8.jpg

Monitors

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