Hi em20260,
You are perfectly correct. I read the preview and all was well but when I posted it - the site had filtered out the word and replaced it with a single letter "s". I edited the message to put it back and ended up posting it with the first "s" replaced with a "5". That didn't get automatically filtered, so I can only presume a moderator took it upon himself to invoke a "policy".
I have emailed the Forums admins at dell_forums@dell.com (the address in the Terms of Service) asking for an explanation of why that word is banned. If I don't get a satisfactory response, I intend raising this with our Enterprise acct rep.
The email to me stated:
"This post contains an alternate version of a word that has prohibited use on the Dell Forum.
This includes using alternate words, symbols or characters to circumvent the content filter.
If a word is not acceptable for posting in this Forum, substituted versions of the words are also not acceptable.
In compliance with the Dell Community Forum Terms of Service Agreement, the post will be removed as we must keep these Forums accessible to users of all ages and backgrounds. You can find
the Terms of Service located at the following link: http://forums.us.dell.com/supportforums/terms
"
The only way Dell can say that word breaks the TOS is if they claim it is "otherwise objectionable" because it certainly doesnt fit "content that is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, vulgar, profane, sexually explicit, obscene, racial
ly or ethnically offensive" (I suspect the filter will automatically remove some words from their own TOS ;)
Seems you actually got to read my post before it was deleted. I received the same message as you and I didn't even type the word in the message!!!!
They have either taken offence at my use of the British slang word for rubbish, which is not offensive as ruled in a British High Court, or taken offence at my criticism of their service policy.
Note to DELL Moderators. OK, I get the hint. Since you don't follow your own rules: http://forums.us.dell.com/supportforums/board/message?board.id=cc_dpa&message.id=7770
and are deleting posts on a whim it is obvious that this is not the correct route I should take.
I read your reply and I replied to it also. It contained no offensive content - in fact I pasted a paragraph from DELL Forum's "Terms of Service" - DELL Moderators deleted that post also. So it seems DELL has determined that their own Terms of Service are offensive and need deleted. Mind boggling.
Judging by the deletion of my second post which did not contain any 'offensive' language, only criticism, it seems they're censoring anything criticical of DELL.
However my dissatisfaction may only stem from DELL Korea and their unhelpfulness as I 'chatted' and spoke to DELL US yesterday and they seemed genuinly helpful in resolving my problem which due to the holiday they were not able to complete.
Yes Dell does censor this board heavily , I suggest you try posting your question over at
www.notebookforums.com . Things are a lil looser there , I tend to get more 'creative' answers there .
pgregg
11 Posts
0
November 22nd, 2006 23:00
You are perfectly correct. I read the preview and all was well but when I posted it - the site had filtered out the word and replaced it with a single letter "s". I edited the message to put it back and ended up posting it with the first "s" replaced with a "5". That didn't get automatically filtered, so I can only presume a moderator took it upon himself to invoke a "policy".
I have emailed the Forums admins at dell_forums@dell.com (the address in the Terms of Service) asking for an explanation of why that word is banned. If I don't get a satisfactory response, I intend raising this with our Enterprise acct rep.
The email to me stated:
"This post contains an alternate version of a word that has prohibited use on the Dell Forum.
This includes using alternate words, symbols or characters to circumvent the content filter.
If a word is not acceptable for posting in this Forum, substituted versions of the words are also not acceptable.
In compliance with the Dell Community Forum Terms of Service Agreement, the post will be removed as we must keep these Forums accessible to users of all ages and backgrounds. You can find
the Terms of Service located at the following link: http://forums.us.dell.com/supportforums/terms
"
The only way Dell can say that word breaks the TOS is if they claim it is "otherwise objectionable" because it certainly doesnt fit "content that is unlawful, harmful, threatening, abusive, harassing, defamatory, libelous, invasive of another's privacy, vulgar, profane, sexually explicit, obscene, racial
ly or ethnically offensive" (I suspect the filter will automatically remove some words from their own TOS ;)
em20260
21 Posts
0
November 23rd, 2006 02:00
pgregg
11 Posts
0
November 23rd, 2006 12:00
and are deleting posts on a whim it is obvious that this is not the correct route I should take.
I'll take my issues offline.
Good day.
pgregg
11 Posts
0
November 24th, 2006 00:00
em20260
21 Posts
0
November 24th, 2006 00:00
Mortech
46 Posts
0
November 24th, 2006 22:00