John,
Dell has no known issues with this notebook. What I can do for you is to direct
you as to how you can reseat the cables under the keyboard, to see if that
helps. Other than that, the notebooks hardware service agreement has expired,
and if you would like service and/or parts replacement we can assist you in
setting that up through our depot service (on a fee for service basis) at
Solectron. Please reply to this email and let me know how you would like to
proceed.
It is true that you cannot easily force Dell to fix this design flaw if they don't want to. On the other hand it is true that some folks have reported that Dell did fix theirs. I have a feeling it's a roll of the dice depending on who you get to talk to at Dell.
I have sent the following to the Consumer Product Safety Commission about the broken speaker wires. I you are having the same problem you may want to do the same. www.cpsc.gov
I have a Dell Inspiron 700m laptop computer. The speakers are in the upper part of the computer with the display. The wires to operate the speakers run through the hinge that connects the display portion of the computer with the lower (keyboard & motherboard) portion of the 700m. Through the flexing of opening and closing the case the wires have broken. These wires are in a position where they could touch the metal hinge and this would then electrify some external parts of the computer. I am concerned that this could cause electrical shock, or if the wires became shorted there may be a chance of fire. I am concerned that this is a safety hazard.
Jim Coates
4 Operator
•
13.6K Posts
0
January 3rd, 2007 01:00
There is a problem with the speaker wires breaking in the 700. Often you can hear some audio through the speakers when the screen is partially closed.
link
Here is another one that says Dell will fix this
link
This one has an address to write to:
link
This is a link provided by Red Dragon for contacting Dell to get this fixed at no charge:
dellcare outstanding issues
Jim
airtas
61 Posts
0
January 5th, 2007 15:00
Dell has no known issues with this notebook. What I can do for you is to direct
you as to how you can reseat the cables under the keyboard, to see if that
helps. Other than that, the notebooks hardware service agreement has expired,
and if you would like service and/or parts replacement we can assist you in
setting that up through our depot service (on a fee for service basis) at
Solectron. Please reply to this email and let me know how you would like to
proceed.
Jim Coates
4 Operator
•
13.6K Posts
0
January 5th, 2007 19:00
It is true that you cannot easily force Dell to fix this design flaw if they don't want to. On the other hand it is true that some folks have reported that Dell did fix theirs. I have a feeling it's a roll of the dice depending on who you get to talk to at Dell.
Jim
rough2000
17 Posts
0
January 16th, 2007 00:00
I have sent the following to the Consumer Product Safety Commission about the broken speaker wires. I you are having the same problem you may want to do the same. www.cpsc.gov
I have a Dell Inspiron 700m laptop computer. The speakers are in the upper part of the computer with the display. The wires to operate the speakers run through the hinge that connects the display portion of the computer with the lower (keyboard & motherboard) portion of the 700m. Through the flexing of opening and closing the case the wires have broken. These wires are in a position where they could touch the metal hinge and this would then electrify some external parts of the computer. I am concerned that this could cause electrical shock, or if the wires became shorted there may be a chance of fire. I am concerned that this is a safety hazard.