I am not going to lock the thread, yet. I would rather not lock, I would rather see it fade away unanswered. There are other threads, where I will post information as it comes to me.
This thread keeps approaching the flames, and if it does so again, I will lock the thread.
Let me state plainly the possible issues that Dell may address.
The Hitachi displays are substandard. Our engineers are looking into this. I do not know what solution will be offered if this turns out to be the case.
Some Hitachi displays are faulty. If this is the case, then they will be replaced under warranty, on a case by case basis.
Customers are dissatisfied with their LCDs. Some of you may not believe it, but this is a real issue for Dell. Even if the displays meet our specifications, and are not faulty, Dell still cares that its customers are dissatisfied. I do not know what solution may be available if the displays are not substandard, nor faulty, and customers are still dissatisfied. Customers would need to contact Customer Service.
What is not an issue.
Hitachi displays do not perform as well as Samsung displays. If all the LCDs sold by Dell meet the specification published by Dell, then comparisons between parts are not an issue. Dell will not replace parts because one part on the system performs better than another, as long as both meet or exceed our specifications.
I would like to revisit #3 above. If you are dissatisfied with your LCD, or any other part of your Dell system, then you should contact Dell. Please remember that posting on the forum is not contacting Dell. I cannot say if your dissatisfaction is justified or not, and I cannot say what action Dell will take, however, we want to know that you are dissatisfied, and we would like the opportunity to make you a satisfied customer. This will happen on a case by case basis. You can speak with a Technical Support representative who can help in determining if your LCD is faulty (covering both 1 & 2 above) and arrange service as needed to correct a problem. You can speak with a Customer Service representative who can at the most extreme situation arrange for you to return the system for a refund. We would rather make you a satisfied Dell customer, but returning the system is an option you can pursue during the first 30 days (for US customers at least).
I am asking that you refrain from what has been described as "bickering". I am also asking that you avoid personal attacks, and offensive language. You have avoided them enough that I have not had to lock or delete the thread, or any messages from it (except for a couple of blank ones).
I am not trying to avoid this issue, and I have been told to post that our engineers are looking into this issue. I wish I had more to say at the moment. If all of you avoid this thread, then I will post any new information in the other threads on this issue.
perpster, please don't post in this thread - we're trying to let it die.
The WUXGA screens aren't the ones under discussion... no one has complained about a WUXGA screen not meeting specs, that I'm aware of. Some have been unhappy with WSXGA screens, but I'm sure your screeen will be fantastic.
Rollie_R
2 Intern
•
2.2K Posts
0
January 7th, 2004 20:00
All,
I am not going to lock the thread, yet. I would rather not lock, I would rather see it fade away unanswered. There are other threads, where I will post information as it comes to me.
This thread keeps approaching the flames, and if it does so again, I will lock the thread.
Let me state plainly the possible issues that Dell may address.
What is not an issue.
I would like to revisit #3 above. If you are dissatisfied with your LCD, or any other part of your Dell system, then you should contact Dell. Please remember that posting on the forum is not contacting Dell. I cannot say if your dissatisfaction is justified or not, and I cannot say what action Dell will take, however, we want to know that you are dissatisfied, and we would like the opportunity to make you a satisfied customer. This will happen on a case by case basis. You can speak with a Technical Support representative who can help in determining if your LCD is faulty (covering both 1 & 2 above) and arrange service as needed to correct a problem. You can speak with a Customer Service representative who can at the most extreme situation arrange for you to return the system for a refund. We would rather make you a satisfied Dell customer, but returning the system is an option you can pursue during the first 30 days (for US customers at least).
I am asking that you refrain from what has been described as "bickering". I am also asking that you avoid personal attacks, and offensive language. You have avoided them enough that I have not had to lock or delete the thread, or any messages from it (except for a couple of blank ones).
I am not trying to avoid this issue, and I have been told to post that our engineers are looking into this issue. I wish I had more to say at the moment. If all of you avoid this thread, then I will post any new information in the other threads on this issue.
Maverick2o2
2 Intern
•
155 Posts
0
January 8th, 2004 03:00
perpster
13 Posts
0
January 9th, 2004 18:00
I am expecting delivery next week of an I8600 WUXGA 1.5 ghz (221-3495)
How do I test it to see if it meets Dell's published specs?
Is the problem also with the WUXGA's or is it limited to WSXGA's?
Sorry about the previous blank post--this is my first time here & it was accidental.
spiked_martini
948 Posts
0
January 9th, 2004 18:00
perpster, please don't post in this thread - we're trying to let it die.
The WUXGA screens aren't the ones under discussion... no one has complained about a WUXGA screen not meeting specs, that I'm aware of. Some have been unhappy with WSXGA screens, but I'm sure your screeen will be fantastic.