8 Posts

December 28th, 2006 17:00

When did you order it before or after they posted 200$ rebate?

December 28th, 2006 17:00

I'm in Toronto and I just got an A03 revision.

December 28th, 2006 18:00

Before.

8 Posts

December 28th, 2006 18:00

Interesting...

You ordered 2407FPW before discount and it is A03.

Now Dell tells that the only option is A02 without mentioning anything about this on their Canadian pages for 2407FPW.

The only unfortunate conclusion may be that Dell seems to be dumping their oversotck of A02s using boxing week rebate in Canada :-(

Message Edited by e-karel on 12-28-200611:48 PM

December 29th, 2006 00:00

I'm in Vancouver and I got an A03 after ordering at the end of October.

8 Posts

December 29th, 2006 03:00

Hi, thanks for letting me know. Are you happy with 2407FPW/A03?

May be it will be interesting for someone who is looking at 2407FPW in Canada. Below is an edited version of my today's chat with Dell Sales (original version was removed because I posted it "as is"; apparently it contained some non-public information about Dell, what has been removed below).

I am still puzzled, because you guys confirm that you've received A03 even back in October, why Dell doesn't want to sell A03s any more in Canada?

------------------------------------------------

System Welcome e-karel ...
System Connecting to server. Please wait...
System Connected to chat1.us.dell.com
System Initial Question/Comment: Planning to buy 2407FPW because of $200 discount, can you confirm firmware revision for 2407FPW in Canada?
System CA SALES has joined this session!
System Connected with CA SALES
CA SALES > Welcome to Dell Canada Sales Chat. I'll be your personal sales advisor today. I'm reviewing your question and typically respond in 20 secs or less so please don’t go away.
e-karel > Hi
e-karel > please take your time
CA SALES > well you can go ahead and lave the order through online
e-karel > yes, but I need to know firmware revision of 2407FPW that I will receive
e-karel > I have no problem with ordering it online but I would like you to confirm the firmware revision of 2407FPW that I will receive if I order it today
CA SALES > it will take around 5 business days to receive
e-karel > Yes, please read my question. I need to know the firmware revision of 2407FPW that I will receive?
CA SALES > 24.0-inch, Wide Aspect (16:9), Active Matrix TFT, Midnight Gray, 1680x1050 Pixels, 300 cd/m² Brightness, 1000:1 Contrast Ratio, VGA / DVI-HDCP / S-Video Connectors, 4 USB 2.0 Ports, 100 mm VESA Compliant
e-karel > yes, all this info is posted on Dell site, but there is no information about firmware revision
e-karel > and this is what I need to know
CA SALES > well you can contact technical support at 1-800-847-4096
CA SALES > and see if they can give you the answer
e-karel > ok, no problem is this support for Canada or USA, I need one for Canada?
CA SALES > Canada
e-karel > thanks, but on the other hand since I don't own this Dell LCD as of yet, I need pre-sales assistance not the technical support
e-karel > can you contact them on my behalf and ask this question?
CA SALES > let me try
e-karel > ok, thanks a lot!
CA SALES > its A02 .
CA SALES > The banding problem was fixed long ago.
e-karel > ok, thanks, according to Dell community forum it has been fixed only in A03, what was a reason for my question
CA SALES > well they confirm that the problem is fixed
e-karel > Is it still possible to receive A03 if I order it today, or only and only A02 is available?
CA SALES > A02 is the only option
e-karel > ok thanks
CA SALES > thank you
e-karel > I just got reply from one of the Dell Сommunity forum users and he said that he is in Toronto and he got A03
CA SALES > Is there anything else I can help you with at this time?
e-karel > as well kiosks in Square One and West Mall carry A03s, that is why I am a little puzzled with your responce that A02 is the only option, this is a little bit discouraging...
CA SALES > well you can contact 1-800-847-4096 and check if they have more detail on this
e-karel > ok will try to do so. Thanks and have a great day

December 29th, 2006 04:00

Yes, I'm very happy with my monitor. It's definitely an A03 -- says V1B20 and HN208 in the service menu. My order date was 10/27/2006.
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