15 Posts

March 7th, 2007 19:00

I phoned today with German Support Line, they told me, that the problem comes from Core2Duo Processor, and there is no solution yet. Only disable Core Support under Biops Performance Settings.
 
So you´re lucky now, but i´m got headache from high pitch sound.
 
Think, my Mainboard was switched 4 times, and last i got a completely new Laptop.

33 Posts

March 7th, 2007 20:00

if you turn off duo, then there's no point for have a duo, and we all wasted our money.

15 Posts

March 7th, 2007 20:00

I have this tone with/-out running fan!

336 Posts

March 7th, 2007 20:00

My thoughts on it being the fan originally were that the squeal was so high and, even when the fan wasnt running it was there.
 
Thought the HD next and couldnt discount that as it seemed to be a HD type sound.
 
I dont know if its gone permanently...just know that for now no prob with the new motherboard...
 
This is an issue dell should have figured out by now...
 
 

15 Posts

March 7th, 2007 20:00

I have the same 2GHz CPU.
 
You can use the TOOL RMClock and use the HLT Command on IDLE State, so CPU on both Kernels rise up to 100% and Pitching sound is gone too.
In Germany, all Laptops from other Companies have the same issue: Apple (on older MacBookPro, but solved problem on newer Modells), Sony Vaio have exactly same problem. My Notebook before Dell was a Sony VAIO CS1 with exactly same problem.
Asus and all other have the same ...

336 Posts

March 7th, 2007 20:00

Darn!!!  Its back but a lot less noticeable...but it there.  Soooo, not the motherboard as they believed....
 
It sounds so like it might be the hd...Has anyone tried replacing a HD yet???
 
I also read in another forum that someone believes it may be the Core 2 Duo CPU... Mine is a 2ghz...what CPU does everyone else have???
 
The guy who replaced it thought maybe the HD but didnt believe it would be this; prob was his hearing was going and the sound was a very difficult noise for him.
 
Dell why dont you get involved with this??? IM NOT THE ONLY ONE!!!

33 Posts

March 7th, 2007 20:00

they need to fix this, we shouldnt have to fix this.

336 Posts

March 7th, 2007 20:00

Thats why Im wondering if its just a certain speed CPU... mine is 2ghz.  Are the faster ones the same?  If we go to the intel site, are there other PC manufacturers with the same complaint?

33 Posts

March 7th, 2007 20:00

i have 1.83, i have the problem.

15 Posts

March 7th, 2007 20:00

@flamenko
 
believe me:
 
 
I changed:
Harddisk from Fujitsu to Hitachi -> Noise still there
Motherboard Changing -> Still there
CPU changed -> Still there
Complete Laptop changed (produced a new one) -> Still there
 
So, turn off Core2duo Support in Bios, Sound is gone, believe me.
The problem is inside CPU, and it is a Manufacturer Problem of INTEL.
 

2 Intern

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1.5K Posts

March 9th, 2007 21:00

Hi all
 
 This is not an unusual occurrence, it is caused by piezoelectricity. The article below gives more information.
 
 
 
 

33 Posts

March 9th, 2007 23:00

i agree with ever word from the above poster.

336 Posts

March 9th, 2007 23:00

Jimmy,
 
First off thank you for getting involved.  Please dont take what im about to say as any reflection of your opinion, but rather, only an effort to fix this.
 
With regards to this being common in all notebooks, that is not correct.  This is my third Dell which follow some 15 or so notebooks owned by me prior to this.  These include gateway, compaq, IBM, as well as HP.  I have never heard this sound before.
 
Next, it has been recognized by the Dell Service techs who I have worked with.  In fact, there L2 assessors were able to rip apart a system with this problem, agreeing that it is very loud.
 
Bluetooth...does not eliminate then noise by any means.  My bluetooth is on continuously and the sound is constant.  It becomes very loud, yes, when the system seems to be in the idle mode.
 
Frankly, when the repair rep was here the other day, he was in another room and made note that I could identify exactly when the noise occurred from a room away.  It is very loud.
 
What insults me however, is your view that this is acceptable.  I am certain you would not say this if you had a 2600 XPS system that did  this and was noted by others to be a very irritating and loud noise.  I am also surprised you would write this off considering how many of us have this problem.
 
Considering, I can be frank in stating that, in my background, I have assisted associates in buying no less than 40 or so Dell systems.  It is to the detriment of Dell that, wherever I bring this laptop, the supposed most powerful 12 " on the market, everyone questions what the noise is.
 
Concluding, I am sure others will jump aboard this as well.  One final question though, with the article you identified, why has Dell agreed to warranty and try and repair so many systems with this problem?
 
Oh and if I may add on... my system is continuously in high performance mode with bluetooth, quikset etc in Vista.... It should not be entering C3 or C4 powerstate with this and making this noise, yet it does...in fact the noise is there even now as I type with Explorer, WP, Limewire, bluetooth, wifi, MS Live, quikset running...The article is a sell for those who dont understand the exact problem and want to avoid responsibility.
 
 
 
 


Message Edited by flamenko on 03-09-2007 07:22 PM

18 Posts

March 11th, 2007 01:00

"What insults me however, is your view that this is acceptable. I am certain you would not say this if you had a 2600 XPS system that did this and was noted by others to be a very irritating and loud noise. I am also surprised you would write this off considering how many of us have this problem." I have this problem as well. And, as illustrated by a previous post, It is audible from quite a distance away. It's like a horrible dog-whistle-for-humans-gone-wrong noise. And being a musician who uses his computer to make music, the thought that I will have to CONTINUOUSLY hear this for the life of my notebook with the distinct possibility of losing the ability to even hear that frequency range due to constant exposure makes my blood curdle. It is simply unacceptable. I bought this machine for its power, portability, and it being the most highly rated machine in its demographic. Dell has serviced me well in the past and almost every machine of theirs i have come into contact with has been top notch. But I am extremely unhappy with this. Having to turn off the dual core in the BIOS is NOT AN OPTION, NOT A FIX. EVEN IF IT IS INTEL'S PROCESSOR IT'S NOW YOUR CUSTOMERS PROBLEM. GET INVOLVED. Don't pass off a "technical bulletin" about "Piezoelectricity" for an encyclopedia that a 10 yr old can get on and edit as "...oh that's just how it works, all notebooks do that." Own up to your machines clear component failure and fix it. In the meantime, I encourage all of you 1210 owners to contact customer service with details of your faulty product. Volume seems to be the only way we're to get the attention we deserve.

15 Posts

March 11th, 2007 10:00

I agree with you, but i phoned more as 10 times to Dell Support and i got NO Solution for this issue.
So what can we do? I payed more 2300EUR for this machine!
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