I have one dead pixel. I have sent my system in for replacement, but one of the technicians called me and told me that one dead pixel is not enough to warrant a replacement lcd. It is under warranty
I used to have an Inspiron 8200 with an UltraSharp UXGA screen and it had NO DEAD PIXELS. Now I have a refurbished 8500 with an UltraSharp WUXGA screen and it has NO DEAD PIXELS. I guess I've had good luck with their screens, or maybe their displays aren't as cheap as some people make them out to be. I will soon buy an 8600 with an UltraSharp WUXGA screen and hope that it won't have any dead pixels.
Message Edited by TazExprez on 10-30-2003 06:26 PM
I purchased an 8600 with WUXGA screen and it arrived with a dead pixel right in the middle of the panel. I have a 1 year on-site warranty and they came right out and replaced the panel with a working one. Problems do exist, but they are prompt in resolving--at least with an on-site warranty.
Stop talking to technicians. -no knock on them they are trained to blow you off and make you believe that defective products are somehow ok.
In reality you may actually convince them to replace your screen and actually receive one off the production line that is worse!
That doesn't mean you need to be a doormat, give the supervisor 10 minutes of your time if that doesn't work get his name and the office he works at, get the address and phone numbers of all the top officers at dell. (you can get this from the business directory at your library).
Explain that 100% of the money you paid for the product was neither defective nor counterfeit, explain to them that nobody at their company had to waste their time returning a bounced check from you or chasing you down for a valid credit card.
Advise them that you expect the same consideration you gave them.
If you are not satisfied with their response, back up your data and smash your computer into as many pieces as you can.(again-don't spend more than 10 minutes)
Shred all documentation with the manufacturers name on it and send it to the corporate office or his summer house. (10 min rule applies here too)
I know this may cost you several hundred dollars up front. But most computer users will buy a new computer every three years or so. Think of how much money you will not be spending on them!
send a quick, polite registered letter to them advising them that you no longer want to hear from them or have anything to do with their company for the rest of your life. Ask him if he thinks this is a funny story because you plan on telling this story to everyone you meet for the rest of your life.
Finally,post your story on the web so we can all read it -- lets face it we all feel smug when we can read anothers hellish experience on our 100% perfect screens!
OTOH
you can download a nice tux icon from http://slencyclopedia.berlios.de/icons.html , Tux's shiny black fur will completley hide the fact that you have a burnt pixel
"industry standard" is 1 to 5 dead pixels. That's hillarious. I got a IBM tp 600, it was manufactured in jan 1999 and it only has 1 dead pixel. I couldn't imagine getting a new $2k + Inspiron with 5 dead pixels and no recourse. I guess you do have 30 days to return it though. Does Dell set that standard or is it really industry wide?
with dell touting their "ultra sharp" displays, they obviously want their users to have the absolute best. and their screens are rather nice; i've gotten tons of compliments from friends who are still using CRTs and desktops. i suspect that dell's higher end parts may be of higher quality than cheaper ones. like comparing latitudes with inspirons.
btw, no dead pixels either. another factor might be the quality of care you give your notebook. i usually try to treat it like the $2500 odd dollars i paid for it, apart from accidents like dropping ac adapters on it...
DELL (among others) assembles the parts of the computer and then sells them.
DELL is the trademark that is most visible on my computer ... well maybe besides my tux logo :)
try calling the manufacturer of your hard drive or your video card or your keyboard or your touch pad and see if they warrant OEM components direct to consumers hahaha.
since OEMs are the only one who can design and test the components that interact with each other they assume the responsibility. After all when your computer breaks do you swear at conextant or logitech or samsung or toshiba?
or do you say #$%^& this POS %^&*(! *DELL*
OEMS know it too. Which is why, if you ask without being a totally obnoxious SOB, you will usually be accommodated.
you just have to get to the person with enough guts/authority to fill out the paperwork and make the call.
ROTC
1 Rookie
•
50 Posts
0
October 30th, 2003 21:00
I have one dead pixel. I have sent my system in for replacement, but one of the technicians called me and told me that one dead pixel is not enough to warrant a replacement lcd. It is under warranty
I dont know how to get Dell to replace my LCD.
TazExprez
190 Posts
0
October 30th, 2003 21:00
Message Edited by TazExprez on 10-30-2003 06:26 PM
intelregod
20 Posts
0
October 30th, 2003 21:00
TheGSRGuy
2 Intern
•
281 Posts
0
October 30th, 2003 21:00
You should have NO dead pixels. If you have any, call Dell and ask for a replacement.
ihammes
7 Posts
0
October 31st, 2003 01:00
In reality you may actually convince them to replace your screen and actually receive one off the production line that is worse!
That doesn't mean you need to be a doormat, give the supervisor 10 minutes of your time if that doesn't work get his name and the office he works at, get the address and phone numbers of all the top officers at dell. (you can get this from the business directory at your library).
Explain that 100% of the money you paid for the product was neither defective nor counterfeit, explain to them that nobody at their company had to waste their time returning a bounced check from you or chasing you down for a valid credit card.
Advise them that you expect the same consideration you gave them.
If you are not satisfied with their response, back up your data and smash your computer into as many pieces as you can.(again-don't spend more than 10 minutes)
Shred all documentation with the manufacturers name on it and send it to the corporate office or his summer house. (10 min rule applies here too)
I know this may cost you several hundred dollars up front. But most computer users will buy a new computer every three years or so. Think of how much money you will not be spending on them!
send a quick, polite registered letter to them advising them that you no longer want to hear from them or have anything to do with their company for the rest of your life. Ask him if he thinks this is a funny story because you plan on telling this story to everyone you meet for the rest of your life.
Finally,post your story on the web so we can all read it -- lets face it we all feel smug when we can read anothers hellish experience on our 100% perfect screens!
OTOH
you can download a nice tux icon from http://slencyclopedia.berlios.de/icons.html , Tux's shiny black fur will completley hide the fact that you have a burnt pixel
Rollie_R
2 Intern
•
2.2K Posts
0
October 31st, 2003 17:00
All,
Thank you for using the Dell Community Forum.
Please see the following Dell Knowledge Base article.
Why is there a discolored pixel on my portable computer or flat-panel LCD screen and what are the quality standards for these displays?
howboutthatshh
7 Posts
0
October 31st, 2003 18:00
DeJimbo
91 Posts
0
October 31st, 2003 22:00
with dell touting their "ultra sharp" displays, they obviously want their users to have the absolute best. and their screens are rather nice; i've gotten tons of compliments from friends who are still using CRTs and desktops. i suspect that dell's higher end parts may be of higher quality than cheaper ones. like comparing latitudes with inspirons.
btw, no dead pixels either. another factor might be the quality of care you give your notebook. i usually try to treat it like the $2500 odd dollars i paid for it, apart from accidents like dropping ac adapters on it...
TheGSRGuy
2 Intern
•
281 Posts
0
October 31st, 2003 23:00
Don't forget that Dell doesn't make the LCDs. My 600m has a Samsung-made LCD display on it. So it's not Dell's fault if the screen is faulty.
surj
24 Posts
0
November 1st, 2003 00:00
i have a nice 15" uxga and love it to pieces, zero dead pixels. had it had any, I wouldve asked for another.
ihammes
7 Posts
0
November 1st, 2003 01:00
ps no offense to the origional thread either!
ihammes
7 Posts
0
November 1st, 2003 01:00
DELL (among others) assembles the parts of the computer and then sells them.
DELL is the trademark that is most visible on my computer ... well maybe besides my tux logo :)
try calling the manufacturer of your hard drive or your video card or your keyboard or your touch pad and see if they warrant OEM components direct to consumers hahaha.
since OEMs are the only one who can design and test the components that interact with each other they assume the responsibility. After all when your computer breaks do you swear at conextant or logitech or samsung or toshiba?
or do you say #$%^& this POS %^&*(! *DELL*
OEMS know it too. Which is why, if you ask without being a totally obnoxious SOB, you will usually be accommodated.
you just have to get to the person with enough guts/authority to fill out the paperwork and make the call.