Please do not take this as a personal attack to yourself, as I do not know you.

 

I have been more than pleased with all of my dealings with Dell, and Dell support. I have always received a timely response and a satisfactory resolution to all of my ( few ) problems.

 

CD Rom Drive quit under warranty 2 years after I purchased the Notebook... They over nighted a new one to me which I replaced and shipped the defective one back in the same box, all postage paid by Dell.

 

We bought my mother in law a new camera which UPS left on the porch during a rain storm, ruined the camera. Same thing... over nighted a new camera and sent the damaged one back to Dell Postage Paid.

 

Maybe I'm lucky, or maybe you are not? I don't know. It sounds like you have a real axe to grind, justified or not?

 

By the way you will never see the difference between 533 and 667 mhz RAM.

 

The charge for the processor will be removed when they receive your T2250 CPU back.

 

I just felt that the other side of the coin needed to be aired also.

 

Best of luck.

 

pcgeek11

Man, I feel for ya, but as with pcgeek, I have several Dell products including the dreaded XPS700 and every time I've had a problem, Dell support has taken care of it. I just upgraded a perfectly good E1505 mobo  and cpu because I wanted the T7200 and dedicated graphics. The first mobo was DOA and they had a new one to me 2 days later.

Maybe you are one of the unlucky ones, but there are many of us that have spent $$$$$ and have been very satisfied.

I hope you get things taken care of because I do believe you should get what you pay for.

New laptop for a replacement or not, its not what ipaid for.'

 

Your wrong about the ram, I stress my system to the absolute limits, and if i pay for 667mhz ram, i expect to be able to use it.

 

As for the CPU, it also doesnt support VT, which i use.

 

The fact i was hung up on, and called a liar is all that needs to be said.

NEVER BUY A DELL!!

AGREED!!!  DO NOT PURCHASE A dell!  I own three dell projects currently.  With two I have experienced the the worst customer service ever.  I, like you, am not a racial person, but I have a problem understanding some of their representatives because of the language(and I am a multi-language speaker.)   I do not like speaking with a person that does not understand my concerns fully.  Yet, that is exactly what happens when I call dell to get resolve on issues with my machines.   HP has a similar situation with customer service when it comes to language.  However, I request to speak with customer service in New York and  get customer service in New York free of the language barrier. Notwithstanding the above, I too, have been hung-up on more than I can count, transferred to endless idiots, end-up without resolve and a headache. 

 

I read in this thread that there are many people that have a great experience with dell customer service. I am glad that not all dell customers are not experiencing these sub-standard issues with customer service. I am employed from time to time with a firm that conducts disparity studies.  These interviews bring me into contact with a lot of businesses and people.  After each interview, and totally not affiliated with my work or endorsed by my employer, I take notice of the machines they use.  If it is a dell, I ask  questions about their experiences with dell.  Although it is not a complete representation of dell owners worldwide, in my area there is a high percentage(more than a thousand dell owners) of dissatisfaction in one form or another, mainly customer service.

 

There is an effort in my state currently for a class-action against dell for a particular portable I purchased from them.  At present, it is a very recent effort and my attorney does have my retainer.  He says, however, that I am only eligible for such actions in my state( if I understood correctly)

 

 You may want to consider contacting the Feds on the credit card issue.  I believe dell's credit card is issued by a national bank, which is regulated by the Fed Gov. They offer resolve on certain issues.

 

I wish you luck in your situation. 

 

Friends

From reading your post, I can see where you would have a communication problem.

 

1.) but I have a problem understanding some of their reprensitatives because of their languages( and I am a multi-language speaker.) 

 

2.) Yet, that is exactly what happens when I call dell to get resolve on issues with my machines.

 

3.) HP has a simular situation with customer service

 

4.) These interviews bring me into contact with a lot of businesses.  After each 

 

1.) representatives  I am multilingual

 

2.) get a resolution on issues

 

3.) similar

 

4.) After each.... what?

 

 

pcgeek11

I HAD HAND SURGERY YESTERDAY. IT IS DIFFICULT TO TYPE.

OK... Geez:smileywink:

pcgeek is an empoyee of dell, its pretty easy to tell.

 

 

My "new" replacement laptop, is actualy "refrubished" they left a sticker on the bottom of the computer "opps dell made a mistake" But they told me it was BRAND new.

 

Now as for the language barrier, I told tech support that this new computer does not turn on if its cold, she did not know what cold was....... I had to read her the definition from www.m-w.com

 

Really, if this person doesnt know what the word COLD means, why is she a computer tech support Rep.

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