We do not have any mechanism in place to allow customers to flash the firmware on Dell monitors. This is only done in our service centers on New and returned monitors. The only way to get a different revision is via a monitor exchange. But, an exchange is only setup if there is a monitor hardware failure. You cannot get an exchange just because there may be a newer firmware. Even then, we have no way of knowing which revision will actually ship.
C'mon Dell! I'm pretty sure the customers are capable of upgrading the firmware on their own. Besides, if having paid for 3-5 years of extended warranty does not guarantee that the customers would get their own monitors back after you upgrade the firmware, then I'd rather not recommend buying a Dell to anyone.
Would be nice to be able to update firmware on the user end, but I would rather they get everything right the first time instead of releasing multiple revisions and firmware updates.
this reminds me one HDV camera from canon, the firmware upgrade is over memory card.
my problem is larger yet, im brazilian, my monitor will arrive sooner, sound like i will get a a03. to get a a04, i have to send back, they will send to EUA, then EUA > brazil...
this will take more than a month... now imagine if after this, i get a monitor with problem...
we update our MOBO, burners, cellphones, digital cameras, standalone dvd players, mp3 players, WHY they dont make everything easy???? well, i guess it will cost a few dollars to implement, so...
BenQ is doing it you can too! I ordered a 2407wfp on Jan 5, Mine is an A03 and the main reason I purchased this monitor was for my dell XPS 600 PC in my bedroom. I use it for my PC and I am planning on running Comcast HD cable into it as well. Hopefully over two different connections, like DVI on one device and component or VGA on the other. If all I need is a firmware update to fix any issues I might have that would be an easy fix. I will send this 3 year warranty display back if I cannot get good HDTV via my cable box. Right now I am using HDTV via my ATI HDTV card and it is great. Hope my cable box I get in a couple of weeks is just as good.
Same thing here. I received a A03 ... 5 days ago instead of the A04 and the customer service don't even want to trade it for an A04 revision. This monitor is totally messed up for the 1:1 ratio and it's not working for any 1080 resolution.
all the facts
2 Intern
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983 Posts
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January 24th, 2007 05:00
I assume you saw this.
http://www.dellcommunity.com/supportforums/board/message?board.id=dim_monitor&message.id=73054
DELL-Chris M
Community Manager
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56.9K Posts
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January 24th, 2007 19:00
We do not have any mechanism in place to allow customers to flash the firmware on Dell monitors. This is only done in our service centers on New and returned monitors. The only way to get a different revision is via a monitor exchange. But, an exchange is only setup if there is a monitor hardware failure. You cannot get an exchange just because there may be a newer firmware. Even then, we have no way of knowing which revision will actually ship.
bubbaganoush
41 Posts
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January 24th, 2007 19:00
Either way Dell will have to deal with people exchanging for new firmware or people exchanging because they messed up the firmware update.
smart_head
31 Posts
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January 24th, 2007 19:00
all the facts
2 Intern
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983 Posts
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January 24th, 2007 21:00
radxge2
77 Posts
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January 24th, 2007 23:00
khaught
1 Rookie
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81 Posts
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January 25th, 2007 00:00
mshelton1984
1 Rookie
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77 Posts
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January 25th, 2007 00:00
Malow
87 Posts
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January 25th, 2007 05:00
my problem is larger yet, im brazilian, my monitor will arrive sooner, sound like i will get a a03. to get a a04, i have to send back, they will send to EUA, then EUA > brazil...
this will take more than a month... now imagine if after this, i get a monitor with problem...
we update our MOBO, burners, cellphones, digital cameras, standalone dvd players, mp3 players, WHY they dont make everything easy???? well, i guess it will cost a few dollars to implement, so...
Message Edited by Malow on 01-25-200702:44 AM
tjnptel1
10 Posts
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January 25th, 2007 17:00
Danny_Chien
5 Posts
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January 27th, 2007 01:00
smart_head
31 Posts
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January 27th, 2007 02:00
DELL-Chris M
Community Manager
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56.9K Posts
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January 27th, 2007 18:00
I have asked. If they give me information that is not Dell confidential, I will release it.
gregnauman
7 Posts
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January 27th, 2007 18:00
Kerath
3 Posts
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January 28th, 2007 13:00
Same thing here. I received a A03 ... 5 days ago instead of the A04 and the customer service don't even want to trade it for an A04 revision. This monitor is totally messed up for the 1:1 ratio and it's not working for any 1080 resolution.