Inspiron 9400 E1705 Video Card Failing? Help Needed!

Question

Hi, I have an Inspiron E1705 that's just under a year old. Whenever I turn the laptop on it shows the Dell boot-up screen with multicoloured vertical bands on the screen and everything is really choppy. Then when it goes to the next boot-up screen or bios the screen is covered in multicoloured blocks making it very difficult to see. I plugged this into an external monitor through VGA output and that screen displays the same thing, so it's not a screen issue. The system also did not pass the memory test I scheduled during boot-up because of a 'hardware malfunction'. The system will not boot into windows as it goes blank after the loading bar. The video card is a nvidia 7800 Go 256MB. System specs: Intel Core Duo T2500 2GB Muskin RAM @ 667MHz 100GB WD 7200 SATA HDD I received the system as a gift and when checking the service tag it said that there was no warranty associated with this item, even though it's under a year old. It didn't bring up the system specs either. My questions are, is it actually the video card acting up? Will this be covered by Dell's warranty? If not, what are my options? TIA. Message Edited by KGB1 on 05-13-2007 05:06 PM

ejn63 · Answer

Try reseating the card. If the problem persists, the registered owner of the system will have to contact Dell for warranty replacement of the card.

Service manual:

http://support.dell.com/support/edocs/systems/ins9400/en/sm/index.htm

Locked Topics – Laptops General

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