E196FP Failure

Question

After booting up my computer, the display background in white with thin vertical colored lines (blue, green and red). When I hooked up another monitor the computer works fine.

DELL-Chris M · Answer

Clear Sky,Is this <ADMIN NOTE: Broken link has been removed from this post by Dell> the image that is appearing? If yes, this means your PC is not sending a video signal to the monitor.

Clear Sky · Answer

Chris, It worked fine when I first set it up. It can't be the video card because I am typing on the computer that was hooked up to the defective monitor. I simply switched to my old monitor and it works fine.

Clear Sky · Answer

Chris, No. There is no text whatsoever and the lines are hair thin and vertical from top to bottom.

DELL-Chris M · Answer

Clear Sky, With the monitor disconnected from any PC and powered on, what appears?

DELL-Chris M · Answer

Clear Sky,

* Turn off the monitor
* Unplug the monitor video cable (either the VGA or DVI) from the back of the computer. They should never be connected at the same time to the same video card
* Turn on the monitor
* The floating dialog box should appear on-screen (against a black background)
* Does the dialog box float around the screen without any visual problems? If yes, the monitor is working. Look to the video card driver or the video card itself as the culprit

DELL-Chris M · Answer

Clear Sky, If it is under warranty, get it replaced. They will need your order number and the monitor 20 digit PPID number. 1-800-624-9896.

Clear Sky · Answer

ultra thin blue, red and green lines on a white background. It looks just like a super thin stretched out bar code.

DELL-Chris M · Answer

Let me check it. Provide me with the following information in a private message, not on the board -
Name:
Shipping address:
Phone:
Order number:
Monitor 20 digit PPID number (back of the monitor):
Reason:

Clear Sky · Answer

Chris, Thats where the difficulty comes in. It failed under warranty but it is now out of warranty. It sits unused at a vacation home. How do I get someone to at warranty support to hear me out.

justlutz · Answer

Hi I'm somewhat new to the forum and think I am having the exact same problem with my E521 Dell Dimension w/ Vista. I was just wondering if you ever found a solution to the problem b/c I think mine is the same and it is driving me absolutely crazy. My computer is brand new and still under warranty but I can't figure out how to fix the problem. Any input would be greatly appreciated b/c I'm having a hard time diagnosing the problem. Thanks for any help you can offer.

Clear Sky · Answer

After troubleshooting with technical support, they concluded that the monitor was defective and replaced it under warranty. I suggest you do the same. Essentially if you turn on the monitor with it disconnected from the computer you should get a blue screen and some sort of signal failure message. Since there isn't the monitor needs replacement. At least it's still covered under warranty.   Clear Sky

justlutz · Answer

Thanks for the quick reply I'll contact dell to see about getting my monitor replaced like you said at least its still under warranty. Thanks again for the help.

Monitors

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