944 Network Connection

Question

I have a Windows XP computer that is connected to a dell 944 printer by usb. I have a laptop and another desktop that runs windows vista home premium. The printer works fine on the XP machine and I was able to install the driver on the vista machine. Every time I try to print on the vista machines, I get the message 'Communication not available'. Is this because it will only work if there is a wireless network adapter? All computers are connected via linksys wrt54g.

kevyvek · Answer

Hi,   I have a similar situation.  I have Vista Laptop on a home network.  I have two Dell desktops, one with Dell 962 printer and one with Dell 942 printer.  Upon initial set up, neither printer was able to communicate and got the same error you did.  A lexmark laser had no problem connecting.  I upgraded the firmware on the 962 and I was able to connect and print fine from Vista.  The probelm is that there is NO firmware upgrade availalbe for the 942.  I would believe that you have the same issue with your printer.  The firmware is not included in the driver download.    I contacted Dell and they wouldn't help since the printer is over one year old and out of warranty.   If you find a solution please post.   Good luck to us all...   Mitch S.

ajc1616 · Answer

Well I'm glad I got this printer for free, and that is why I will never buy from dell for terrible customer service.

Printers

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