Yeah, it happens 99% of the time I try to use the (bluetooth) keyboard, not always straight away either, can sometimes go for about 10 mins before it goes mental!
Your problem is the nearest I've found to mine! I have had my XPS M2010, Windows XP SP2 for about 8 months too. Three weeks ago the keyboard and mouse went crazy. Thousands of repeat letters on the keyboard and the mouse wouldn't work at all. After numerous phone calls and two on site visits I'm now on my second replacement keyboard and second replacement mouse plus today a new Bluetooth module was installed in the computer base.
Mouse still doesn't work and the keyboard only sort of, some of the time, and as long as I don't try to get the mouse in Bluetooth touch with the computer base. (I'm using a USB mouse at present.)
I've followed all the instructions given to me over the phone and by email which included downloading and installing updates for the Bios, Notebook system software, Chipset and Bluetooth module.
Ireland tech support are trying to replicate the problem in their lab to see if they can find a solution. I hope they can sort it soon as this is all making me feel rather miserable.
It's good (well kind of!) that there is someone out there that's having similar problems! The 2nd replacement keyboard doesn't sound promising tho' I too have downloaded drivers, for just about everything apart from the dog's dinner to absolutely no joy, the annoying thing is, I'm actually a computer engineer myself but with such a bespoke keyboard you're just a bit limited as to what options you've got for fault finding. I've had various versions of operating systems installed on here W2K thru to Vista, but all with the same results! Which after what you've just informed me of, would point me to the keyboard. . . But you've had two of them!
Anyhow, thanks for the input, let me know how you get on and vice versa
There is potentially a very happy customer here :smileyvery-happy: this seems to be going well, downloaded your suggested driver, and so far so good, this is the longest I've used this keyboard for weeks now! But it does sometimes go for a while before it cracks up and goes mad!
Anyway, thank you very much for your help, it's saved a kinda expensive computer from a journey to meet it's sad and painful demise.
Just tried that suggested download and so far, touch wood, it's behaving it's self, maybe we have slightly different problems, but as soon as the driver install program started to reinstall the bluetooth stack, the keyboard started to self pair with the computer and all the flashing reverted to steady lights, in fact this seems to be the most responsive the keyboard/mouse has ever been, it's always been a bit 'flakey' .
Hope you find a solution to your solution soon, belive, I know how frustrated you are!
I've noted Dell Jimmy P's request asking us to download R161036. I've did that earlier today with all the other downloads as requested. But I got warnings saying problem during installation, so phoned Dell tech support and I was told to re-install it and I did and it completed successfully, well it finished the install but as I've still got problems ...
Perhaps a work a round will be found, but I'd really like to know what actually has happened. I've seen there are quite a few posts about Bluetooth problems and I beginning to think that as a technology it's not as robust and reliable as what I'd call ordinary wireless, like my USB wireless mouse.
DELL-Jimmy P
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