5 minute bootups - Lattutude 620

Question

Anyone know any reason why a brand new Lattitude 620 with all the bells and whistles takes 5 minutes to finally get to opening screen?  It works fine once it gets to this.  t has Windows XP Professional, wireless, etc., but I would typically use it primarily for Word and Excel if I could get it to work properly.  The hard drive has been replaced and software reloaded which seemed to work for a while, but the problem persists.  There is no virus, spyware, etc. detected.  Though I would like internet use, my primary use is Word & Excel, so even if I have to disable wireless I would do that if it solves the problem (tell me how!)  Otherwise, I guess it will be a doorstop.  Thanks.

jpoc1972 · Answer

I had the same issue a few months ago.  unfortunately, i can't remember the exact steps I took to fix--it was either a service or app that ran on start-up.  the service had something to do with encryption.  i removed and issue was resolved.  if you send me a print screen of startup and services (msconfig) I will be able to pinpoint for you.

Lattitude 620 J · Answer

Wow - everything is checked on both - I don't have a printer attached and can't see a way to print all the shortened info or know how to or where to send, but I'm happy to provide the following.  Thanks for your help!   Services:   Application Layer Gateway Application Management Windows Audio Background Intelligent Transfer Service Computer Browser Symantec Event Manager Symantec Settings Manager Indexing Service COM+ System Application Cryptographic Services DOOM Server Process Launcher Symantec Antivirus Definition Watcher DHCP Client Logical Disk Manager Administrative Service Logical Disk Manager DNS Client Error Reporting Service Event Log COM+ Event System Intel PROSet/Wireless Event Log Fast User Switching Compatibility FTP Software FTP Server Google Updater Service HTTP SSL InstallDriver Table Manager IMAPI CD Burning Com Services NFS Client (InterDrive NT) Helper Server Workstation Live Update TCP/IP Net BIOS Helper Machine Debug Manager NetMeeting Remote Desktop Sharing Distributed Transaction Coordinator Windows Installer Net Logon Network Connections Network Location Awareness (NLA) NT LM Security Support Provider Removable Storage NVIDIA Display Driver Service Office Source Engine Plug and Play IPSEC Services Protected Storage Remote Access Auto Connection Manager Remote Access Connection Manager Remote Desktop Help Session Manager Remote Registry Remote Procedure Call (RPC) Locator Remote Procedure Call (RPC) QoS RSVP Intel PROSet/Wireless Service Security Accounts Manager SavRoam Smart Card Task Scheduler Secondary Logon System Event Notification Windows Firewall/Internet Connection Sharing (ICS) Shell Hardware Detection Symantec Network Drivers Service Symantec SPBBCSvc Print Spooler System Restore Service SSOP Discovery Service Windows Image Acquisition (WIA) MS Software Shadow Copy Provider Symantec Antivirus Performance Logs and Alerts Telephony Terminal Services Themes Distributed Link Tracking Client Universal Plug and Play Device Host Uninterruptible Power Supply Volume Shadow Copy Windows Time Webclient Windows Management Instrumentation Intel PROSet/Wireless SSO Service Protable Media Serial Number Service Windows Management Instrumentation Driver Extensions WMI Performance Adapter Security Center Automatic Updates Wireless Zero Configuration Network Provisioning Service     Startup:   ZCfgsvc ifrmewrk Apoint stsystra NvCpl nwiz rundll32 jvsched DLACTRLW ISISPM issch ccApp GoogleToolbarNotifier ctfmon Adobe Reader Speed Launch Adobe Reader Syncronizer     Whew, hope this all posts!  Thanks again for any assistance.

jpoc1972 · Answer

non of these are ringing a bell...i am pretty sure that the service had to do with encryption.  The manufacturer was unknown & the status was running.  does that help.

eugenestag · Answer

I have this same problem with my Inspiron 6000. I have narrowed it to the Service 'Remote Access Connection Manager', but I haven't found out how to deal with it yet. If you have any revised info, I would love to hear it.

Lattitude 620 J · Answer

I 'solved' it by accident.  Took it home and noted it booted right up and got onto my network with no problem.  Brought it back to work, and had the same problem.  I disabled the logon to the network and it boots right up.  I can then enable the network, and also get on with no problem.  Thus, there is something in setting up the network when I logon that is holding up the problem.  Of course, the company IT people deny any problem, and this work around the problem apparently is as good as it will get.  I have to remember to disable the network before I turn off the computer, or I have to sit through the problem again.

eugenestag · Answer

Where did you disable the network at?

Lattitude 620 J · Answer

I disabled the computer from signing on to it...network settings from the control panel, right click and click on disable.  After I boot up, I can click on enable and get on the network with no problem.  When finished, I go click disable again, and it boots up fine next time.  Technology at its best!

eugenestag · Answer

Tried what you suggested, but didn't see any real difference. It still took a long time to boot up. Any other ideas?

notladstyle · Answer

Sounds like your computer is attempting to renew an IP address from your home network onto the company network and the company network is ignoring your request which causes the computer to wait a long time for a response that never comes.

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