@Anonymous-ChrisM wrote:
If your outside of the initial 21 days from the invoice date, you need to go through me.
Chris, Just to clarify, would that be 21 days from my ORIGINAL invoice date for my ORIGINAL 2407WFP (which was 05-11-07) for which I received the 2407WFP-HC as a replacement. Or would that be 21 days from the date of the invoice for requesting the HC (which was 09-12-07), just in case there's anyone else in a similar boat to me. To be safe rather than potentially sorry, I planned to go through you anyway. Robert
That was my fear. Well, I'm long outside my 21 days then, I guess I'll be going through you. *nods* I PMed you my details as you asked for way earlier in this thread, in case you needed them.
I'm kind of in the same boat... except my 21/30 day period from invoice or whatever has passed. Will we be able to exchange for a revision within the 5 year warranty (Costco.ca)? I also have a stuck pixel right now.
So I just ordered this screen (2407WFP-HC with 5 year warranty included) at
Costco (click to see the online link to the actual screen on Costco's website) Canadian online store.
What are the chances I get a bad version of it? I has 5 year warranty included, will I be able to replace it once a better version comes out? If so, what will be the procedure to do so (will there be any shipping charges involved)?
Well...I placed my order for a 2407WFP-HC on 9-13. according to the order profile it wont ship until the 22nd of sept....I am really debating if I should cancel it....I have read all over the web on LCD forums and such about this problem....Thing is I want and need a new monitor bad!! my viewsonic is going out again...what do you guys think should I cancel and wait for the problem to be fixed or should I bite the bullet and hope i don;t get one with this issue??
I'm actually gonna go out on a limb, and offer the opposite advice. If you really DO have a monitor that's dying/dead, and you need one badly, I'd go ahead and get one, personally. Other than this issue, and the stuck pixel I happen to have..and well, the occasional tearing, it's a really good monitor, since Dell is really fast with exchanges, and generally foots the bill both ways, and cross-ships, you wouldn't actually be without a monitor for any length of time. The only thing your out is a tad of hassle, and the time it takes to pack the monitor again. If I had a monitor though that would "do" until this is fixed, I'd wait. But it all depends on how badly you need one, and how soon. Also, if you think, other than this issue, the 2407WFP-HC is the monitor you want. That's pretty much what it comes down to.
^^Yeah the 2407WFP-HC seems like the best 24 inch I have read reviews on except for this issue. My current monitor is doing a funny flicker thing every so often. It still works except for that which is why I want a new one since I don't know how much longer its going to stop flickering and just not come back on...the other gentlemen suggesting I just cancel is it pretty much a garauntee that it will have this problem?? From every post abotu this monitor in threads about the ghosting problem ive read I haven;t seen anyone really say they dont have this problem. I know most of the time peopel wont say anythign unless there is a problem but still it creeps me out that I haven't seen anyone chime in and say there's is fine....
Well this problem stems from the RTC algorithm. Every monitor that uses RTC has a certain amount of errors in this algorithm which are manifested as negative trails on moving objects. They vary from several to 100% ( LG L226WTQ ). If you sharpen the RTC you get more errors but the response time is lower. So basically it is a mather of compromise. The fix that Dell will issue is lowering the level of RTC in the next revision of firmware thus increasing the response time and partially eliminating negative ghosting. Well I have my monitor ordered and I do not intend to cancel. It's the best screen in this price range and I will see for myself if it is irritating too much, because on that movie at google I barely notice the artifacts. There is always bad hand in hand with good :))
Hello everybody, So I have the same problem as everyone : Ghosting.
I purchased my 2407WFP HC less than a month from now and found that problem out.
But I live in FRANCE, Lyon... so it's a bit more complicated.
Anyway I've contacted the support service and they were not at all aware of the problem.
I passed more than half an hour on the phone for that.
For those who live in France when they buy the screen it's three years garanty. The guy told me to wait for the new version (revised) and then ship the screen back for replacement.
Since now I have the guy's email at Dell.fr I'll refer to him directly when the new revised version comes out.
If anybody in France needs the contact and needs support we'll stick together for better interrest from Dell.
Since even his boss isn't aware of the problem I think it would be nice from ChrisM to send him a email just to explain that the problem really exists and that Dell is aware about it.
It will help us french people to get their screen replaced by a new one and not another old version. ChrisM I'm sending you the french Dell guy email adress on PM.
Thx in advance in explaining him that this is no legend. ;)
Maybe we can get an estimate of when exactly this "confirmation of a fix" is due. Since many are still buying this monitor thinking this fix is right around the corner when it could take months to be released.
If this is a known issue and since it affects so many, I don't see why it should take this long to release a fix unless it is nothing but speculations.
BloodHounder
16 Posts
0
September 17th, 2007 20:00
Chris, Just to clarify, would that be 21 days from my ORIGINAL invoice date for my ORIGINAL 2407WFP (which was 05-11-07) for which I received the 2407WFP-HC as a replacement. Or would that be 21 days from the date of the invoice for requesting the HC (which was 09-12-07), just in case there's anyone else in a similar boat to me. To be safe rather than potentially sorry, I planned to go through you anyway. Robert
DELL-Chris M
Community Manager
•
56.9K Posts
0
September 18th, 2007 02:00
From the original invoice date.
DELL-Chris M
Community Manager
•
56.9K Posts
0
September 18th, 2007 02:00
That information has not been released to me.
BloodHounder
16 Posts
0
September 18th, 2007 03:00
That was my fear. Well, I'm long outside my 21 days then, I guess I'll be going through you. *nods* I PMed you my details as you asked for way earlier in this thread, in case you needed them.
mchen01
3 Posts
0
September 18th, 2007 16:00
Ronen_L
6 Posts
0
September 18th, 2007 16:00
DELL-Chris M
Community Manager
•
56.9K Posts
0
September 18th, 2007 22:00
I can only do exchanges for USA customers. You would have to go through Dell Canada Support. But, you need to wait until I get word.
Dell phone numbers by country:
http://support.dell.com/support/edocs/software/smnetsrt/1.2/ug/contact.html
whatnametouse
5 Posts
0
September 19th, 2007 00:00
tijean66
30 Posts
0
September 19th, 2007 00:00
BloodHounder
16 Posts
0
September 19th, 2007 01:00
whatnametouse
5 Posts
0
September 19th, 2007 03:00
vitamincpp
26 Posts
0
September 19th, 2007 06:00
sweln
4 Posts
0
September 19th, 2007 07:00
I purchased my 2407WFP HC less than a month from now and found that problem out.
But I live in FRANCE, Lyon... so it's a bit more complicated.
Anyway I've contacted the support service and they were not at all aware of the problem.
I passed more than half an hour on the phone for that.
For those who live in France when they buy the screen it's three years garanty. The guy told me to wait for the new version (revised) and then ship the screen back for replacement.
Since now I have the guy's email at Dell.fr I'll refer to him directly when the new revised version comes out.
If anybody in France needs the contact and needs support we'll stick together for better interrest from Dell.
Since even his boss isn't aware of the problem I think it would be nice from ChrisM to send him a email just to explain that the problem really exists and that Dell is aware about it.
It will help us french people to get their screen replaced by a new one and not another old version. ChrisM I'm sending you the french Dell guy email adress on PM.
Thx in advance in explaining him that this is no legend. ;)
Message Edited by sweln on 09-19-2007 03:52 AM
wlk_
11 Posts
0
September 19th, 2007 10:00
Hey Sweln,
I just PM'ed you, please contact me via email.
Ronen_L
6 Posts
0
September 19th, 2007 11:00
Maybe we can get an estimate of when exactly this "confirmation of a fix" is due. Since many are still buying this monitor thinking this fix is right around the corner when it could take months to be released.
If this is a known issue and since it affects so many, I don't see why it should take this long to release a fix unless it is nothing but speculations.