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@Anonymous-ChrisM wrote:
1 How long will you be offering this exchange option?
* You are not reading my statement correctly. I never said there will be an exchange option. I used very specific verbiage...
"All, ... We HAVE found the root cause and are working towards a response
and/orfix with our manufacturer.
IF there is another revision, you will all be able to initiate an exchange for this new revision. All I can do is await the response from our manufacturer."
2. Does the offer depend on when you bought the monitor?
* There is not an offer on the table.
3. If a fix is never release will we be compensated with a newer or better monitor? I would consider this to be fair since it is failing at its "HC" design purpose: games.
* No.
Actually I have been reading. But anyway, I really just wanted to know more about this "if" with the assumption that you knew I was asking about the rules if it ever happened and not that is has. And with that said... can you now answer #1 and #2 in light of the fact that I already know its not a current offer but a potential offer in the event of a new revision. If you just don't know the details because it depends on what is decided if that offer is ever made available then just say that. But, whatever you know is always re-assuring.
Well I received my monitor today and its made in Czech Republic. All I can say is WOW, this screen blew me away. It's awesome. The colors are simply breathtaking and I can say that I feel like I've been colorblind up until now. About ghosting I tried different scenarios and I will not lie to you I can see it while moving white cursor over very dark grey uniform background (black ghosting) and while scrolling black text on very pale background (green or white ghosting). But I can say for myself atleast that both are very rare and they happen in very specific occasions and they don't bother me at all. I've played some Bioshock and Overlord and the visuals are stunning. I am sure all the pieces from this model exhibit this so called "problem". I don't think Dell will do something according this "issue" because it could not be cured so easily. I think that it even might be Samsung related in which case all Dell could do is demand response from them according this "flaw". I put all these words in quotes because I think it's a very insignificant drawback with this monitor. It has got some great ++++ which are not mared at all by this small - .
FWIW: I returned my 2407WFP-HC for a refund and got a 2707WFP instead. The 2707WFP has the same issue, but it's nowhere near as severe as the 2407WFP-HC models I tried. You really need to know what to look for and subject the panel to some really extreme tests to see it on the 2707WFP. It's completely unnoticeable in games and movies so I'm happy. Perhaps this happens to a minor degree in all panels with overdrive, perhaps something has gone awry with it on the 2407s. I truly hope all you 2407 owners get replacements or find solutions soon.
I don't notice it on mine in normal use including games I play. I was just curious and tried several different scenarios to see what this loooooong thread is all about, and yes it's there but it is so unobtrusive for me at least that I really don't understand all the fuss. I honestly prefer the HC model to nonHC because the picture is gorgeous and on top of that I severely doubt the lack of the same trails on nonHC model. It might be that there they are smaller though.
Message Edited by vitamincpp on 10-02-2007 04:06 AM
Dell has acknowledged the problem, if you don't see it as much (some people are blind as a bat)and you are happy with your monitor then why keep posting in this thread? The title of this thread is "
2407WFP-HC Ghosting/Shadowing issues" The complaints were coming from 108 people and there are lot more by now plus not counting the people that don't post or are not aware of this thread. Fuss? hardly, a dell moderator is posting here regarding the issue, I don't think he is going to bother if this were just a fuss. So I will suggest that you move on and let "Us" the ones with the obvious problem with this lcd post our concerns and thoughts about it. Your comments are not helping anyone here. "Not offense intented".
Anyway, we are still waiting for any news!!! they have to know something by now because if a whole "Team" haven't find anything in 2 months, with all the information available I think is time to do some firing :smileyvery-happy:
Even though I haven't purchased the 2407WFP-HC, this forum has saved me a lot of grief from becoming one of the many owners still
w-a-i-t-i-n-g for a definitive resolution from Dell.
I'm in agreement that the real audience of consumers impacted by these issues is significantly larger than the oft quoted "108 complaints".
ChrisM made an earlier post stating that this represents only 2% of all purchases. I seriously doubt that the remaining 5,292 purchases truly represent a ZERO occurrence of ghosting/shadowing issues. Whether or not some buyers can 'tolerate' the issue is irrelevant to this posting. The facts testify that the issue does occur and it can be reproduced.
So it is plausible to suspect that the number is easily double the 108 reported incidents. With that modest adjustment, the customer complaint rate is now 4%. My understanding is that a 2% or 4% consumer complaint rate is COMPLETELY UNACCEPTABLE by ISO 9001 2000 certified quality standards for world class manufacturing companies such as Samsung and Dell.
Beyond that, the scope of this issue grows even larger when you consider the number of prospective buyers (like myself) who are suspending any purchase plans for this monitor.
That's a shame!! Given that this monitor is differentiated as a high-end product among Dell's monitor lineup (i.e. S-PVA panel, 92% NTSC color gamut, very respectable response time, and lots of extra features ... with a competitive price point to boot!!).
As for the 3-5 wk shipping delay, why would any informed consumer place an order for a unit with a legitimate display issue and then wait over a month to receive a problem monitor and no issue resolution in sight? None of this is in the best interest of the customer!!
Sorry guys, that's just this monitor like it or not, buy it or do not. I've seen LG 245WF and it's colors don't even come close to what I see on 2407hc. And this ghosting you should really look for it if you want to spot it, or maybe my monitor is not affected to such a great extent. Taking the risk to repeat myself I will point out that most of the screens that try to simulate lower response times with overdrive implementation suffer from this RTC errors and specific artefacts more or less. What happened to LG's 226WTQ which has up to 80% RTC errors. Did they fix the problem with a new firmware version.
http://www.xbitlabs.com/articles/other/display/22inch_9.html . Here the testers say that they have never met a monitor with RTC errors exceeding 25%. other than this LG model. I'm just curious why not a single review site have subjected this Dell model to such thorough testing with comparable results to other 24" screens. I also want a 10GHz processor with 12 cores but mine having only 4 cores at 2.4GHz does not make it deffective. I appologize again if I offend anybody, but I really don't find good reason for hundreds pages thread, so I promise to stop posting here myself.
Well, another one bites the dust. As time has passed I've felt less secure in a resolution arriving in a timely fashion. I ended up returning the monitor and have ordered a Samsung 275T in its place.
I will say that Dell customer service has been terrific since ordering the monitor. Before making the return I had my original 2407WFP-HC replaced due to a defect in the panel (not the ghosting issue), which went off without a hitch. And today when I called to return the replacement for a full refund I had no problems--even though I was at least 1 week beyond 30 days from original purchase. I explained the ghosting issue, and how I was skeptical of a satisfactory resolution, and customer service processed my return with no gripes.
Because of the strong customer service, I remained "loyal" to Dell and purchased the Samsung from them--even though I could have saved ~ $100 shopping elsewhere. Customer service does have a value.
Good luck to all who have decided to wait it out with the 2407WFP-HC!
If you can read french, it should be in english in the next few days. The guys said it receive the HC with the new firmware, that he tested for black-green ghosting, and he didn't have any !!!! He said that DELL fix it with the new firmware and that's why it took so long for him to received the monitor for testing !!
So ChrisM How come In FRANCE they have the new firmware already ??
To answer a questioning crossed on the forum: the 2407WFP-HC is him affected by a particular ghosting, an unusual bleeding, a RTC managed especially (overdrive) badly or by displays of blue, or green, or red, inopportune lines: no, nothing of all that! "Our" 2407WFP-HC had an absolutely normal behavior and to our representative opinion of the screens on sale, dan measures it where his/her/its display is identical - in terms of reactivity - to the one of the precedent 2407WFP.
- affected of bleeding, ghosting, of pictures dark ghosts bound to a bad gestionde the overdrive, unsettled by the inopportune display of colorful lines: as one can find these shortcomings described mainly by some first users of this monitor on US sites: as seen in the page bound to the reactivity of the monitor: "our" 2407WFP-HC displays a behavior one is not able to more normal on all these points. Anything of all this has not been met at the time of the tests. On the contrary, the overdrive is managed particularly well, with a reactivity finally discerned close to the one of the screens fastest TN. He/it is effectively question of a correction of the firmware intervened a short time after the launching of the first sets. To all strokes, our version has been put up to date. it would explain besides why Dell, usually so expeditious to send us some monitors in test since their exit, took this time several months to send us a trial copy.
Above is the translated section from the Hardware.fr review. It seems a bit speculative on their part that they received a screen with a firmware update. Since no "fix" has been found, and no firmware update as been released yet (according to Dell and this forum), I would be very surprised if that is correct.
Maybe Vincent received one of the better screens which doesn't show the problem as badly, it does seem the issue varies a little from one to another? Maybe he tested for this before it was properly warmed up....when you first turn the screen on you can't really see this issue anyway.
Maybe ChrisM can confirm for us? Has there been any update yet?
ok... i give. i retract me previous statements about not seeing the ghosting on my monitor. it still doesn't happen all the time (probably why I didn't see it before), but it is definitely there.
I've found myself in the same boat as the rest of you guys here with severe ghosting issues with the 2407WFP-HC Dell monitor. I even initiated and got a replacement and can confirm that the issue exists on both monitors, the original as well as the replacement.
I came across this forum, so I thought I'd post in regards to my ordeal as well.
So that's another +2 monitors.
I hope there's a resolution in regards to this issue very soon.
BernardPD
1 Rookie
•
122 Posts
0
October 1st, 2007 13:00
krogoth86
3 Posts
0
October 1st, 2007 14:00
Actually I have been reading. But anyway, I really just wanted to know more about this "if" with the assumption that you knew I was asking about the rules if it ever happened and not that is has. And with that said... can you now answer #1 and #2 in light of the fact that I already know its not a current offer but a potential offer in the event of a new revision. If you just don't know the details because it depends on what is decided if that offer is ever made available then just say that. But, whatever you know is always re-assuring.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 1st, 2007 14:00
can you now answer #1 and #2?
* No.
FixIt57
16 Posts
0
October 1st, 2007 17:00
And gpro and BernardPD, thanks for the correction to my reply.
vitamincpp
26 Posts
0
October 1st, 2007 19:00
Dracusis
6 Posts
0
October 1st, 2007 22:00
vitamincpp
26 Posts
0
October 2nd, 2007 05:00
Message Edited by vitamincpp on 10-02-2007 04:06 AM
DimensionGoku
77 Posts
0
October 2nd, 2007 17:00
jaggernaut
14 Posts
0
October 2nd, 2007 19:00
I'm in agreement that the real audience of consumers impacted by these issues is significantly larger than the oft quoted "108 complaints".
ChrisM made an earlier post stating that this represents only 2% of all purchases. I seriously doubt that the remaining 5,292 purchases truly represent a ZERO occurrence of ghosting/shadowing issues. Whether or not some buyers can 'tolerate' the issue is irrelevant to this posting. The facts testify that the issue does occur and it can be reproduced.
So it is plausible to suspect that the number is easily double the 108 reported incidents. With that modest adjustment, the customer complaint rate is now 4%. My understanding is that a 2% or 4% consumer complaint rate is COMPLETELY UNACCEPTABLE by ISO 9001 2000 certified quality standards for world class manufacturing companies such as Samsung and Dell.
Beyond that, the scope of this issue grows even larger when you consider the number of prospective buyers (like myself) who are suspending any purchase plans for this monitor.
That's a shame!! Given that this monitor is differentiated as a high-end product among Dell's monitor lineup (i.e. S-PVA panel, 92% NTSC color gamut, very respectable response time, and lots of extra features ... with a competitive price point to boot!!).
As for the 3-5 wk shipping delay, why would any informed consumer place an order for a unit with a legitimate display issue and then wait over a month to receive a problem monitor and no issue resolution in sight? None of this is in the best interest of the customer!!
vitamincpp
26 Posts
0
October 2nd, 2007 20:00
psmcginnis
5 Posts
0
October 2nd, 2007 20:00
tijean66
30 Posts
0
October 2nd, 2007 21:00
Message Edited by tijean66 on 10-02-2007 10:36 PM
Message Edited by tijean66 on 10-02-2007 11:27 PM
Badd1
34 Posts
0
October 3rd, 2007 07:00
Above is the translated section from the Hardware.fr review. It seems a bit speculative on their part that they received a screen with a firmware update. Since no "fix" has been found, and no firmware update as been released yet (according to Dell and this forum), I would be very surprised if that is correct.
Maybe Vincent received one of the better screens which doesn't show the problem as badly, it does seem the issue varies a little from one to another? Maybe he tested for this before it was properly warmed up....when you first turn the screen on you can't really see this issue anyway.
Maybe ChrisM can confirm for us? Has there been any update yet?
rhizome
6 Posts
0
October 3rd, 2007 07:00
mnmbug
3 Posts
0
October 3rd, 2007 08:00