So, does that mean that Dell CS rep provided me with the faulty info?
* They are only reporting what they know now. We will get the word out to all of our reps.
That would be my guess... I mean when do CS reps every have current or reliable info? They usually just tell you what you want to hear so you won't yell at them...
Well, Dell close this thread in a very elegant way. All customers that are unhappy with the monitor, can have money back.
All others that does not see the ghosting, are just living happy.
Unfortunately, those that was waiting for a fix from Dell to this ghosting before buy the set, are the only one that are not satisfied! :)
Me and a friend of mine are two of them, we'll check other manufacturer...
However, I think that Dell has done something not so common.
So, lemme get this straight: Dell is going keep producing the ONLY 24" they have to offer with this issue, not plan to fix it, and leave those of us who gave two hoots to complain the option to A: keep it (ha, ya right), or B: return it for a full refund and go looking for a monitor AGAIN. You've got to be kidding me. I can't even begin to express the level of frustration this has brought me, never mind the fact that I'm going to be monitor-less until I find another one. I'm in college, I can't afford to not have a monitor, forget about how much of a pain it's going to be to deal with getting another one. If I had the option to get a 2407WFP (NON HC) brand new I would have done that instead, but the HC was, and still is, the only one available (unless I buy a refurb, which is out of the question to begin with). ChrisM, you're an awesome guy, have been an awesome help and deserve a lot of credit, but the answer Dell has decided to give to us "unhappy" 2407WFP-HC owners is grotesquely unfair and has left us high-and-dry basically. I pulled as many strings as I could for a week straight back in August to get the price as low as I could get it over the phone (using $$$ I really didn't have at that very moment), have swapped it out twice (had every month of revision except for October), and waited almost two months constantly checking a thread I made that is now at over 500 posts, and now this. What gives???? What do I do now??? I came to you to fix the problem, and I want you to fix it. -Mobious-
I wonder if the hardware review websites will update their ratings and recommendations. Right now it’s still one of the best rated all around 24” screens available at a reasonable price, so I guess a lot of unexpected buyers will order one and then find out about it’s problems and the only solution.
I mean, TFT central rates it as “impressive” (but mentions the ghosting), Prad.de review is also favorable (with the ghosting mentioned), but some sites have completely positive reviews. Hardware.fr (which even states that this issue has been fixed now), Monitor source, Maximum PC, CNET, a lot of smaller sites, forums and magazine reviews, they all recommend it as an excellent monitor with fast response, suitable for games. I suppose Dell won’t tell them they’re wrong and the monitor is suited for static image viewing only from now on. Should we?
Lots of people base their purchase on professional reviews. I for instance don’t have an option to see the Dell 2407WFP-HC in person anywhere in my country. And I know it’s risky to trust someone else’s eyes, but in this case all the above mentioned sites recommended the monitor, even the ones that noticed ghosting (“slight” by their opinion).
I know that reviews can be biased (or bought), but how did Dell managed to do that? By hand picking the monitors they sent to the testing? Or were they just lucky to receive the units without the ghosting? I see this also as a failure of professional review sites and magazines – how can you trust them from now on, when they failed to observe this obvious monitor defect?
So, everyone here is complaining about just one 2407WFP-HC LCD monitor, eh? Well I am the silly bunny that seems to have made a bigger boo boo than all of you.
I run 3 CRT monitors on my PC (its the nature of my work) and because one died and another was dying, I went and bought two 2407WFP-HC LCDs. Not having seen these forums, but having a hint there was a problem, I raised the banding/ghosting issue with Dell and was informed
"The monitor that (name) organised for you is the 2407HCWFP which is a new/better model with 92% Colour gamut withno known issues such as banding."
So having received this assurance from Dell, I believed I would have no problem, so I did not invoke the Total Satisfaction Policy (which in Australia is only 15 days, not like the 21 days in the USA).
And not only that, I then decided to replace the third CRT with an order for a third 2407WFP-HC. Silly me! But how could I have known? Then because there was a delay in delivery - I received the following response from Dell Asia Pacific
"Due to a world wide shortage of Dell 24 HC Ultrasharp Widescreen LCD Monitor, there is a delay in the delivery of your order. The new estimated delivery date 9 October"
This made me wonder as to what was causing the delay, so it brought me to this forum. Boy have I found a can of works.
So, If you think you have a problem, consider
- I do not have just one 2407WFP-HC, but have two and a third on the way - I spend long hours working on financial Excel spreadsheets where new windows are constantly being opened, and positioned on one of the three LCDs (out of my centre LCD work area), spreadsheets have a white background, and involve intense cursor activity - (from what I have read here and seen on YouTube about this problem) the black on white ghosting will make my work a real misery
- added to that I have problem eyes (hence my reason for seeking a good quality monitor solution)
Has anyone had experience of using the 2407WFP-HC on Excel spreadsheets as I have described) and can you confirm my expected problems?
Last time I looked at this forum, it was only up to page 50 - now 24 hours later its up to Page 55 and buried in those 5 pages is talk of Return Credit Authorisations with some comments from Chris M about no fixes, etc. But I am afraid the path forward is not clear at all. Can someone who is tracking this issue closely please provide a short wrap up of what the present situation is. I realise it will cover the USA situation and because of this I am presently about to email Dell Australia on what they are going to do about this situation - and my situation in particular. Based on their "no known issues" assurance I took the red pill, whereas had I been more (forum) enlightened I should have taken the blue pill (or was it the other way around?
It's one of the best rated because it's still one of the best if not the best itself. I don't understand what you all continue muttering about. You have two options to choose from - to use your "faulty" 24" screen or get your hard earned 700 bucks, there are people who does not have what to eat. I'm not a social kind of pesron and I don't want to sound like one, but you really cross the line of decensy. If you think there is another mark-model that is better than this one then take your money and go buy it, why do you accuse Dell of not being able to offer you something that you could have from another manufacturer ( which I seriously doubt BTW). And if Dell had the 2408 model already don't you think they would have offered an exchange and not refund. If there is such a model and its not a TN based I would refund mine and buy the new one, but I am almost sure that's not the case.
I don't want to be an advocate of Dell but you have really carried it too far imho.
@Bwaze wrote:
I mean, TFT central rates it as “impressive” (but mentions the ghosting), Prad.de review is also favorable (with the ghosting mentioned), but some sites have completely positive reviews. Hardware.fr (which even states that this issue has been fixed now), Monitor source, Maximum PC, CNET, a lot of smaller sites, forums and magazine reviews, they all recommend it as an excellent monitor with fast response, suitable for games. I suppose Dell won’t tell them they’re wrong and the monitor is suited for static image viewing only from now on. Should we?
the responsiveness of the screen is good still, and on par with the 2407WFP original version. The ghosting issue is an artefact you get in some situations (once monitor is warmed up, on some colour transitions only) and is not uncommon sadly on some modern RTC enabled screens. The problem is there, but it doesn't affect everyone, there's still a LOT of happy customers out there. At least some of the review sites (TFT Central, Prad.de, Monitorsrc) acknowledged the issue is there.
The more noticable artefact is the black ghosting which you will never see in excel. Green ghosting which is also present on the nonHC version is easily eliminated by lowering the color values for R, G, B.
As far as I understand the Dell explanation about the black ghosting it is a result of a overdrive impulse which is intended for slower crystals and because the new Samung panels used in HC version are faster they overshoot under that inpulse. That perfectly explains why the effect is not visible while the monitor is not well wormed up - with the raise of the temperature the crystals become more responsive and overdrive impulse is not adjusted accordingly. What I suspect is that this overdrive feature and implementation is not something that goes together with the Samsung panel and is not something that Dell could correct itself. Though I cannot understand why they do not demand from Samsung attention upot that matter - there are no impossible things if you really want to achieve them. If the overdrive impulse is weaker so that it is less effective while the monitor is cold and just the right amount when the monitor has reached its nominal temperature the problem will be gone as I see it. I will be really glad if we receive more technical explanation why is not possible for this impulse to be corrected. Another thing that bothers me is that now the temperature in my room is around 20C but in summer it reaches above 30 - should I expect these black trails to become more pronounced:smileysad:
Message Edited by vitamincpp on 10-06-2007 05:46 AM
I've had my display since the beginning of august and to be honest the trails are there or they aren't I haven't notices a worse effect because it was hotter one day. That being said it's not like I did any controlled test or anything so what I state is fairly subjective.
once it had been on for awhile, i can see the long black trails when movign windows around. Haven't noticed it as much on CSS or BF2, but the video itself seems to jump around. The upper back section of the monitor DOES get pretty warm. Am i going to return it? hmmm... still deciding, but i think i'll keep it. I plan on getting a larger Sharp Aquos early next year.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 5th, 2007 21:00
So, does that mean that Dell CS rep provided me with the faulty info?
* They are only reporting what they know now. We will get the word out to all of our reps.
j.higuchi
5 Posts
0
October 5th, 2007 21:00
tony359
11 Posts
0
October 5th, 2007 22:00
Well, Dell close this thread in a very elegant way. All customers that are unhappy with the monitor, can have money back.
All others that does not see the ghosting, are just living happy.
Unfortunately, those that was waiting for a fix from Dell to this ghosting before buy the set, are the only one that are not satisfied! :)
Me and a friend of mine are two of them, we'll check other manufacturer...
However, I think that Dell has done something not so common.
Ciao
Antonio
TheBird39
4 Posts
0
October 5th, 2007 23:00
tijean66
30 Posts
0
October 6th, 2007 00:00
Message Edited by tijean66 on 10-05-2007 09:58 PM
dczZz
15 Posts
0
October 6th, 2007 00:00
Mobious
38 Posts
0
October 6th, 2007 01:00
Bwaze
7 Posts
0
October 6th, 2007 05:00
I mean, TFT central rates it as “impressive” (but mentions the ghosting), Prad.de review is also favorable (with the ghosting mentioned), but some sites have completely positive reviews. Hardware.fr (which even states that this issue has been fixed now), Monitor source, Maximum PC, CNET, a lot of smaller sites, forums and magazine reviews, they all recommend it as an excellent monitor with fast response, suitable for games. I suppose Dell won’t tell them they’re wrong and the monitor is suited for static image viewing only from now on. Should we?
Lots of people base their purchase on professional reviews. I for instance don’t have an option to see the Dell 2407WFP-HC in person anywhere in my country. And I know it’s risky to trust someone else’s eyes, but in this case all the above mentioned sites recommended the monitor, even the ones that noticed ghosting (“slight” by their opinion).
I know that reviews can be biased (or bought), but how did Dell managed to do that? By hand picking the monitors they sent to the testing? Or were they just lucky to receive the units without the ghosting? I see this also as a failure of professional review sites and magazines – how can you trust them from now on, when they failed to observe this obvious monitor defect?
Message Edited by Bwaze on 10-06-2007 01:23 AM
RomK
10 Posts
0
October 6th, 2007 08:00
I run 3 CRT monitors on my PC (its the nature of my work) and because one died and another was dying, I went and bought two 2407WFP-HC LCDs. Not having seen these forums, but having a hint there was a problem, I raised the banding/ghosting issue with Dell and was informed
So, If you think you have a problem, consider
- I spend long hours working on financial Excel spreadsheets where new windows are constantly being opened, and positioned on one of the three LCDs (out of my centre LCD work area), spreadsheets have a white background, and involve intense cursor activity - (from what I have read here and seen on YouTube about this problem) the black on white ghosting will make my work a real misery
Has anyone had experience of using the 2407WFP-HC on Excel spreadsheets as I have described) and can you confirm my expected problems?
Last time I looked at this forum, it was only up to page 50 - now 24 hours later its up to Page 55 and buried in those 5 pages is talk of Return Credit Authorisations with some comments from Chris M about no fixes, etc. But I am afraid the path forward is not clear at all. Can someone who is tracking this issue closely please provide a short wrap up of what the present situation is. I realise it will cover the USA situation and because of this I am presently about to email Dell Australia on what they are going to do about this situation - and my situation in particular. Based on their "no known issues" assurance I took the red pill, whereas had I been more (forum) enlightened I should have taken the blue pill (or was it the other way around?
Many thanks for any wisdom that anyone can add.
Kind regards, Rom K
vitamincpp
26 Posts
0
October 6th, 2007 08:00
RomK
10 Posts
0
October 6th, 2007 08:00
Cheers, RomK
Badd1
34 Posts
0
October 6th, 2007 09:00
the responsiveness of the screen is good still, and on par with the 2407WFP original version. The ghosting issue is an artefact you get in some situations (once monitor is warmed up, on some colour transitions only) and is not uncommon sadly on some modern RTC enabled screens. The problem is there, but it doesn't affect everyone, there's still a LOT of happy customers out there. At least some of the review sites (TFT Central, Prad.de, Monitorsrc) acknowledged the issue is there.
vitamincpp
26 Posts
0
October 6th, 2007 09:00
Message Edited by vitamincpp on 10-06-2007 05:46 AM
j.higuchi
5 Posts
0
October 6th, 2007 15:00
jason_h
13 Posts
0
October 6th, 2007 15:00