Still doesn't help out those of us that are disgusted by this monitor... So we return it and get our money back, I may have my $$$, but now I have no monitor... What are we supposed to do? This monitor is PERFECT minus this one issue, and now you're forcing me to get another monitor b/c you don't want to help out those of us who gave a hoot to raise an objection? Even so, you're going to keep selling it, the #1 24" LCD in the minds of thousands, and not even bother to fix it... Bad move. I can see not bothering to fix the issue if the 2408 (or w/e the name of the new one that is supposedly around the corner) is close to release, but we haven't heard anything. If we can expect a new 24" by Christmas then my attitude towards this will be a bit different. But instead, we're under the impression that THIS is all that's available from Dell, nothing else, and we obviously wouldn't make the same mistake again (unless you choose to deal with it, but whichever way you look at it: that's not $640 of monitor). So, the question remains: what do we do about getting another monitor AFTER we refund it??? I find it hard to believe Dell would want to lose our business in any way shape or form, but this response pretty much says otherwise. -Mobious-
I received the email from Chris and decided to send the monitor back for a
refund. I just can't live with the ghosting as it's a lot worse than on my 21" Gateway.
ScreamerUK, jaggernaut, j.higuchi, Myhre and psmcginnis I wholeheartedly agree with
your opinions. Dell IS taking the easy way out of the situation though not the
favorable way for us.
Chris I appreciate the help you have given us and that you are just the messenger in this forum and have no control over what Dell does.
I will still look in on this forum to see what's going on.
I'm sure there will be a new model but seriously doubt its signature would be 2408. I think 2409 is more likely with a release around the end of the next year. Look, there was 2405 and now there is 2407 with a HC revision for just half an year. It's unbeleavable that the next major model will come out after just half an year don't you think. And taking into consideration that Dell is selling this curent version more than well I am sure there will not be a new model soon. Maybe a cheaper TN 24" to fight with all the new offerings of all the other manufacturers, but a new flagship 24" is unbelievable for me.
I would also appreciate this email detailing the return procedure for this 2407WFP-HC monitor. I got mines two months ago and this ghosting issue is quite bothersome to me.
(2) You may keep the monitor OR initiate a CRA (credit return authorization).
(3) If you wish to return the monitor for credit, please send an email to the following address:
2407WFP-HCMonitor@dell.com
(4) The subject line shoud read, 2407WFP-HC Ghosting CRA (credit return authorization)
(5) Provide the following information:
Name
Address
Phone number
Order number and/or Service tag number
Monitor 20 digit PPID number
Reason: I need a CRA (credit return authorization) due to the 2407WFP-HC Ghosting issue
RomK : There is no ghosting in Excel. Black on white is perfect. The ghosting is visible with pale color objects moving at medium speed on dark backgrounds.
Mobius : You know the stages of Grief :smileywink:
Denial
Anger
Bargaining
Depression
Acceptance
You seem to be at the Bargaining stage. But you already know you will have to return the monitor. And there are other good 24-inch monitors. Time to start shopping? Take your pick:
I wouldn't say that's a good result from Dell. A good result would of been "We are fully aware of the problem and are working on a resolution. As soon as the fix is ready and the ghosting issue cured, your monitors will all be swapped out as part of the advertised Dell warranty."
But to me, all Dell have said is "Yeah, there's a problem, and if you don't like it send the monitor back for a full refund. We will sell it to somebody else and hope they won't notice any ghosting."
I personally find that attitude unacceptable and if I do return my HC monitor, I certainly won't buy another Dell monitor, and I'll tell others not to as well.
Well everything has its shortcomings and thats not a deffect it's just i minus compared to the rival products which on their own turn have different shortcomings. You hava the right to choose which shortcomings you prefer. There is a saying " Freedom is the right to choose your restrictions yoursel f" or something. Dell is giving you the freedom with their offer so stop crying and be free.
TFT Central has an interesting comment about Dell not implementing a fix for the ghosting issue:
It could well be a problem inherent to the S-PVA panel used, and since there aren't really any alternatives which would offer the HC feature (92% NTSC colour gamut), they can't reallt abandon the panel due to this issue.
A way to test the validity of this would be to try to reproduce the ghosting on the new Samsung 245T, which uses the same panel. But this monitor, although available, seems to be scarce.
It may be the "Ghosting issues complaints thread" as DimensionGoku said, BUT:
1) Dell has issued their final ruling on the issue and that is, pretty much that.
2) You have several options, returning the monitor for your "hard earned" cash and getting something else (quite possibly with a different but more or less(depending on the person) annoying issue, that hopefully you won't experience or see (much like vitimancpp and this ghosting issue).
3) You can keep the monitor and deal with it. You also don't have to remain a dell customer if you don't want to, that's your prerogative (something tells me they won't exactly cry over the loss of one of you, or even all of us who've posted to this thread, even 3-5 times the number of us.
4) be glad you even have a refund option. I actually DON'T since my original order was for a 2407wfp (non HC) and I was given an HC as a "replacement" for my WFP because "they didn't have anymore WFPs in their warehouse and had stopped manufacturing it." I spoke with ChrisM and the refund does not extend to me. It's my feeling that it should, since I never ASKED for the HC, to which Chris felt that I should exchange it, an insist on a non HC replacement. Problem being, since I know they no longer have those monitors new, I know it will be a referb, which is not something I want, so I'm basically "stuck" myself. I DO see the ghosting, but as I've said on the forum before, it's enough to be annoying but actually does it more when web browsing and emailing and on IM windows than it does in gaming, or watching movies (though the big dead pixel in the center of my screen does hamper the latter two).
The short answer is this, I've read and watched as some of you (whose names I will not name, but you can all figure out who you are) have gotten more and more angry, and more and more antagonistic as this issue has gone on. The cold hard fact is, Dell has spoken, they have ruled, and "So shall it be written, so shall it be done." The issue is more or less closed. You can complain until you're blue in the face, cry, threaten, and scream, and you can take your business elsewhere, but those are your options. Be glad you even have a "no questions asked" refund policy. Vitamincpp is as free to post his opinion and his own experiences as any of the rest of you, and as I am. That's really all I have to say about it. I'm not happy either, but what's done is done. It's stuff like this that reminds me why I feel that, in general, the dregs of society gather on the Internet, and more specifically, forums. Especially forums for an MMORPG, or to a lesser extent a "big name" company consumer forum...
vitamincpp first you said that you don't see the ghosting, then you said you were seeing it, later you said it doesn't bother you, then you said it's there and you started noticing more, later you are ok with it again, then you didn't sound too ok with it again, then you said you were going to stop posting and now you are still posting!!! Dude you sound more confused than Michael Jackson at a kindergarten party. No one here is crying, if you are happy with the monitor or anything that Dell tells you then for the love of god dude stop posting. This is the Ghosting complains thread.
The fact remains that Dell told us to wait while they found out the issue and came with that B.S. statement about not fixing anything but to give a refund to the few. People like you don't see the bigger picture as you probably are just thinking about yourself but the majority of us actually care for others and we don't see with good eyes that the lcd is still being sold to those that don't know much about it and to make it worse those that may be aware call and ask the salesperson about it and what do they say?
"The monitor has no ghosting issue at all this is a new model/revision" my friends and I test that even after Dell's statemant and they are still saying it. So that will be why you say we are crying because we want to point it out to others and also because while the refund sounds ok, how about the time we wasted with falsed promises of findind a fix or a replacement? or the lies the salesperson said and are still saying just to keep selling them? Not a defect you said!! then stop posting you don't have nothing to complain about right? sleep well with the "EFFECT" in your monitor. You are the one that sounds like crying while defending anything that Dell says, hmm.....
The point is people that are ok with the lcd and see no issue at all. Why waste time coming on this thread for? to tell us that we are just crying!!! do they get any satisfaction out of that?
Other points I made was that few of us are still posting because a salesperson told us a lie when we purchased our product and the lie is still being said today. Making us waste our time plus more time was wasted in the supposed waiting time for finding the fix for it. To just came out and say here is your money back, your time, and fustration doesn't matter to us, you are only a few.
Yeah nothing else can be done, they said it clear, I got it but I will be ...... if I will let someone tell us we are just crying. when the same person keeps contractiding himself in every post. Ghosting, no ghosting, I see it, i don't, ahh nope, it's just an effect, you all are just crying about nothing, please!
I also have a dead pixel on my lcd, but that doesn't bother me and if the ghosting wouldn't bother me either I woudn't come into this thread to tell others that they are just crying.
Ok, I'm hesitating and obviously it shows. But I don't accept the attitude of complaining even after Dell does the best it can to alleviate the displeasure of seeing those ghosting deffects.. What do you want - Dell to create special perfect monitor model specially for you or receive a ferrari as a compensation for the moral damage. From your reaction to my posts all I can draw as a conclusion is that actually you see that I am right but you are angry and have already turned to the dark side :) No bad feelings boys but from this point on threre are only the two options offered and I am in the same position as you.
MrToasty
2 Posts
0
October 6th, 2007 16:00
Mobious
38 Posts
0
October 6th, 2007 18:00
FixIt57
16 Posts
0
October 6th, 2007 19:00
I received the email from Chris and decided to send the monitor back for a
refund. I just can't live with the ghosting as it's a lot worse than on my 21" Gateway.
ScreamerUK, jaggernaut, j.higuchi, Myhre and psmcginnis I wholeheartedly agree with
your opinions. Dell IS taking the easy way out of the situation though not the
favorable way for us.
Chris I appreciate the help you have given us and that you are just the messenger in this forum and have no control over what Dell does.
I will still look in on this forum to see what's going on.
Best wishes to all.
vitamincpp
26 Posts
0
October 6th, 2007 22:00
SeismicWorm
1 Message
0
October 7th, 2007 00:00
tijean66
30 Posts
0
October 7th, 2007 01:00
(2) You may keep the monitor OR initiate a CRA (credit return authorization).
(3) If you wish to return the monitor for credit, please send an email to the following address:
2407WFP-HCMonitor@dell.com
(4) The subject line shoud read, 2407WFP-HC Ghosting CRA (credit return authorization)
(5) Provide the following information:
Name
Address
Phone number
Order number and/or Service tag number
Monitor 20 digit PPID number
Reason: I need a CRA (credit return authorization) due to the 2407WFP-HC Ghosting issue
BernardPD
1 Rookie
•
122 Posts
0
October 7th, 2007 02:00
graybags
3 Posts
0
October 7th, 2007 07:00
I wouldn't say that's a good result from Dell. A good result would of been "We are fully aware of the problem and are working on a resolution. As soon as the fix is ready and the ghosting issue cured, your monitors will all be swapped out as part of the advertised Dell warranty."
But to me, all Dell have said is "Yeah, there's a problem, and if you don't like it send the monitor back for a full refund. We will sell it to somebody else and hope they won't notice any ghosting."
I personally find that attitude unacceptable and if I do return my HC monitor, I certainly won't buy another Dell monitor, and I'll tell others not to as well.
vitamincpp
26 Posts
0
October 7th, 2007 08:00
dogdo1
6 Posts
0
October 7th, 2007 11:00
http://www.widescreengamingforum.com/wiki/index.php?title=Master_Monitors_List
Or is it a matter of those that can afford the 27" are not using them in the same manner?
Thus by sending back the 24" and buying the 27" I'd be a happy camper!
BernardPD
1 Rookie
•
122 Posts
0
October 7th, 2007 14:00
BloodHounder
16 Posts
0
October 7th, 2007 17:00
It may be the "Ghosting issues complaints thread" as DimensionGoku said, BUT:
1) Dell has issued their final ruling on the issue and that is, pretty much that.
2) You have several options, returning the monitor for your "hard earned" cash and getting something else (quite possibly with a different but more or less(depending on the person) annoying issue, that hopefully you won't experience or see (much like vitimancpp and this ghosting issue).
3) You can keep the monitor and deal with it. You also don't have to remain a dell customer if you don't want to, that's your prerogative (something tells me they won't exactly cry over the loss of one of you, or even all of us who've posted to this thread, even 3-5 times the number of us.
4) be glad you even have a refund option. I actually DON'T since my original order was for a 2407wfp (non HC) and I was given an HC as a "replacement" for my WFP because "they didn't have anymore WFPs in their warehouse and had stopped manufacturing it." I spoke with ChrisM and the refund does not extend to me. It's my feeling that it should, since I never ASKED for the HC, to which Chris felt that I should exchange it, an insist on a non HC replacement. Problem being, since I know they no longer have those monitors new, I know it will be a referb, which is not something I want, so I'm basically "stuck" myself. I DO see the ghosting, but as I've said on the forum before, it's enough to be annoying but actually does it more when web browsing and emailing and on IM windows than it does in gaming, or watching movies (though the big dead pixel in the center of my screen does hamper the latter two).
The short answer is this, I've read and watched as some of you (whose names I will not name, but you can all figure out who you are) have gotten more and more angry, and more and more antagonistic as this issue has gone on. The cold hard fact is, Dell has spoken, they have ruled, and "So shall it be written, so shall it be done." The issue is more or less closed. You can complain until you're blue in the face, cry, threaten, and scream, and you can take your business elsewhere, but those are your options. Be glad you even have a "no questions asked" refund policy. Vitamincpp is as free to post his opinion and his own experiences as any of the rest of you, and as I am. That's really all I have to say about it. I'm not happy either, but what's done is done. It's stuff like this that reminds me why I feel that, in general, the dregs of society gather on the Internet, and more specifically, forums. Especially forums for an MMORPG, or to a lesser extent a "big name" company consumer forum...
DimensionGoku
77 Posts
0
October 7th, 2007 17:00
DimensionGoku
77 Posts
0
October 7th, 2007 18:00
vitamincpp
26 Posts
0
October 7th, 2007 18:00