Inspiron 1501 Pink screen with white vertical line

Question

can someone tell me whats going on >.> i have got my laptop 1 month ago, and since then, my laptop freeze and a pink screen or blue screen come with white vertical line, and i cant do anything than reboot, but it do that like 3 times a day . im not running any big program, only going on internet and stuff, i thought maybe it would be Vista who would fack up my laptop..  but idk i got vista with it >.> soooo please help me out!!! ty

Noxo · Answer

Do you have an external monitor available? If so, if you plug it in to your laptop, does the issue come on the other screen too? If so you have a problem with your video card and if it's only a month old, I would contact Dell for a replacement. If it only comes up on your laptop screen with an external monitor, then there is a problem with your LCD, and again Dell should replace it. If you don't have an external monitor available, try to run a test on it by pressing FN + Power button and see if an error code will come up. Either way, Dell should definitely get this fixed for you. If you have a warranty that includes sending your system into the repair depot, they can set that up for you, and you won't even need to worry about checking which part is bad.

allysann · Answer

i tried the FN+power buttten and it rebooted my laptop. what does that mean? ty :smileysad:

pcgeek11 · Answer

This has been reported to be a temporary work around until the BIOS update and driver updates are fixed.

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boot to BIOS (F2), go to Advanced, and turn off PowerNow.
boot to Vista, remove all ATI software from Programs and Features. Reboot.
install the ATI CCC 7.8 from ATI.com (Vista 32bit, Integrated/Motherboard, 1150.) Reboot, pray it doesn't come back.

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Also make sure you have the latest Video Drivers.

pcgeek11

jimcor · Answer

I would send it back if you could.  I just sent back my  3rd 1501 for a full refund (w/ 2gb & TL56 - 120 HD ). After the first two, they claimed they had the problem fixed.   After about 2 weeks this one (#3) started freezing & powering off (nothing added - other than what came with it). I spent hours, with tech support - they keep doing the same test, they can't think out of the box. When the last tech told me ' this is a new problem' , I gave up.  I actually told the Tech to read the forum about this new problem.  I don't think anyone from Dell is reading these post.  This was my fourth Dell & I wanted to stay with Dell .  Customer Service was very good about it.  Someone should tell Dell to listen to their customers. I can't believe they keep sending these out.  Is there anyone from Dell reading these customer complaints?

jcabalos · Answer

I have the same problem with my Inspiron 1501 and Dell tech support is useless. I've spent hours and hours with them with no success. JA

gem4610a · Answer

Yeah: Yesterday they called  and indicated there was no problems on their end but it may be a Windows problem. Well who chose  to load windows on their junk??? Yep Dell, after much research I found that Windows Vista still has many operational problems but Dell installs the cheapest programs they can get/ '''EVERY ONE OUT THERE GO TO ACER THEY ARE FANTASTIC'''

Philip_Yip · Answer

Download the latest flash BIOS   If running XP Pro uninstall all ATI Software   Download the file 7-11-igp_xp32_dd_ccc_wdm_sb_gart_enu_54435   From here   XP Pro> Integrated motherboard >1150   If running Vista Download R163595   These stoped alot of screen problems on my inspiron 1501

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