2407WFP-HC refund (due to ghosting) for Norwegian customers?

Question

DELL-ChrisM: I live in Norway, how can I get a refund on my monitor? I called Dell Norway tech support and they had never heard of the issue, and were were reluctant to investigate. I was told that 'that's just how 24 inch monitors are', which is just plain wrong. 1. Can I use the e-mail that you provided to get a refund, even in Norway? 2. Is there a statement somewhere on dell.com or official websites? The tech support guy didn't think http://www.dellcommunity.com was official enough to warrant an investigation. 3. Is there a deadline for refund? 4. Do we get a refund, or just Dell credit? Thanks! Message Edited by xlazyx on 10-22-2007 05:59 AM

xlazyx · Answer

Thank you very much Chris. I was quite frustrated after getting off the phone with Norwegian tech support, where I was met with no understanding whatsoever of the problem. I really appreciate you looking into this and taking care of it for your customers.

Tor Arne

DELL-Chris M · Answer

xlazyx, I got your email, investigating.

DELL-Chris M · Answer

xlazyx, Did you just tell them you wanted a refund for it?

xlazyx · Answer

I asked to speak to someone who was the most likely person to know anything about that specific monitor. Then I pointed him to the TFT Central summary of the issue [1] and explained it with my own words too. His only response what "ghosting is normal for 24 inch monitors, nothing we can do", as if he didn't realize that this issue is a lot more serious than the typical not-suited-for-FPS-ghosting.

He did tell me to get in touch with you and go though you for any refunds. If I can just get the ball rolling with some kind of official confirmation of the issue or a tracker-ID in you CRM-system, I can probably take it from there with Norwegian support. If you have an e-mail for a Norwegian representative that can assist me and know about the issue that would be perfect.

Thanks!

Tor Arne

[1] http://www.tftcentral.co.uk/articles/dell_2407wfp-hc.htm

Message Edited by xlazyx on 10-22-2007 09:02 AM

DELL-Chris M · Answer

xlazyx, Check your private message.

winnieB · Answer

I had a HC that ghosted they tried to tell me the monitor could not be used in high resolution settings. Saying I can use the native resloution is abusurd.

Message Edited by winnieB on 10-24-2007 01:38 PM

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