qunungnauraq,

* Turn off the monitor
* Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation
* Unplug the monitor video cable from the back of the computer
* Turn on the monitor
* The floating dialog box should appear on screen against a black background. If the issue appears during the STFC, the monitor is defective. Get it replaced. If the issues does not appearduring the STFC, the culprit is your video card or the video card driver

* If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.

* If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896.

* They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done

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@Anonymous-ChrisM wrote:
qunungnauraq,

* Turn off the monitor
* Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation
* Unplug the monitor video cable from the back of the computer
* Turn on the monitor
* The floating dialog box should appear on screen against a black background. If the issue appears during the STFC, the monitor is defective. Get it replaced. If the issues does not appearduring the STFC, the culprit is your video card or the video card driver

* If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.

* If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896.

* They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done

---

---

DELL-ChrisM wrote: qunungnauraq, * Turn off the monitor * Plug the monitor power cord directly into the wall socket to remove any surge protectors or APCs from the troubleshooting equation * Unplug the monitor video cable from the back of the computer * Turn on the monitor * The floating dialog box should appear on screen against a black background. If the issue appears during the STFC, the monitor is defective. Get it replaced. If the issues does not appearduring the STFC, the culprit is your video card or the video card driver * If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange. * If you only have an Order number associated with the monitor, you must call in, 1-800-624-9896. * They will need the following information - 20 digit PPID number on back of monitor Name, address, phone, email address Order number Issue Troubleshooting done

---

I have a Dell E-176FP Monitor hooked up as a second screen (extension to my desktop) on a Dell Latitude D510 laptop running Windows XP. Just recently, the monitor has gone into Permanent Power Save Mode, even though I move my mouse or press on keys. The system still sees the monitor as out there as I can move windows over into the area. How do I get this out of Power Save Mode so I can see the extended desktop? Thanks.

Thate,

Are you connecting the monitor directly to the laptops VGA out or using a d-dock?

I am using a D-Dock.

Thate,

Test it without the d-dock.

Does the same thing...

Thate,

I think you should ask the Notebook - Video guys. I do not think the monitor is at fault here.

Thate,

Turn off extended mode, click apply-ok. Then, turn it back on. Any difference?

Still in Power save mode...no difference

Chris, Can you track that down for me?