Stupit pick

Question

Six months ago I thought I did right thing to pick Dell 24' monitor as my partner, now it prove it was a stupit decision,  only after a month, the on-off button broken then It took me whole day to reach right person and replace it, now three months later, the on-off button broken again, so I had to spend other day to reach Dell and replace the monitor,  and you know what I got  ' Refurbished and Rev.A00 model ' , you know what I want to do next is throw it out of window, painfull experience .

DELL-Chris M · Answer

stupitpick, That means they upgraded you from the 2407WFP to the 2407WFP-HC.

stupitpick · Answer

How you know they sent you new version,

DELL-Chris M · Answer

stupitpick, It should say HC on the box and the back of the monitor.

stupitpick · Answer

I look at back lable, it read under the Model No '2407WFPb, so clearly Dell sent me a ' Refurbished A00 old , old, old model, it is not acceptable, how I get my monitor back

DELL-Chris M · Answer

stupitpick, I doubt we even have any of the old 2407WFP A00s. Message Edited by DELL-ChrisM on 10-23-2007 08:52 PM

stupitpick · Answer

Tell me how to access DELL, I Call the number, no real people answered for hours, I try to Chat and E-mail, but I do not have Service Tag and it would not let you go,  and the web direct me nowhere, I am totally  lost

DELL-Chris M · Answer

If you have a service tag number associated with your monitor, you may use Chat or Email support to setup the monitor exchange.

If you only have an Order number associated with the monitor, you must call in,
1-800-624-9896.

They will need the following information -
20 digit PPID number on back of monitor
Name, address, phone, email address
Order number
Issue
Troubleshooting done

Monitors

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