I am a slight novice at this myself, but it mat be helpful for those who will be assisting all of us novices if you would post what OS you are using as this can make a big difference. I recently learned my Dell A920 will not scan on a Windows Vista Machine as there are no scanner drivers included with the driver download on the  Dell driver page.

Hi there,

 

Thanks for reply, yes I should have said I am using windows XP operating system.  Computer is a couple of years old now so not yet on vista.

Oz

Hi.

 

Aside from scanning from All-in-One Center, another good option here is to scan from Microsoft Paint (mspaint).

 

- click on File -> go to 'From Scanner or Camera'..  a new window will pop up and you can try scanning from there.

 

**if the printer scans successfully, it means that the problem is with the software and not the printer.

I would like to know if you were able to resolve this. I am having the same problem. I've replaced the printer driver and that did not work. The printer is working fine. I hesitate to call the 800 number as they are probably just reading a script. Any help you could provide would be appreciated.

Thanks for the tip however when I open mspaint and follow your instructions the 'From scanner or camera' option on the file tab is shaded grey so I can not seem to access it - although I seem to be able to draw/paint fine on the pad.

 

Any other suggestions the Dell Agent has phoned me again to suggest simply resetting the computer to the original state when I brought the computer surely this can't be my only option?  Any other suggestions???

 

Thanx

 

Oz 

Sadly have still not been able to solve this problem although the Dell Agent has again phoned me to suggest resetting the computer to its original state, which I am still loathe to do.  It's so annoying as I have previously used the scanner sometime ago now and it worked then.  The alterntive he suggested is doing a system restore back to a time when I know it was working - the down side of this is... I would loose any thing I have downloaded like CDs or itunes if these were created or done at a later stage from the restore point - so again not much help there.

 

I tried to suggest purchasing a different printer with scanner (drastic I know but I am at that point!!) and installing this as new, but he said it still wouldn't work - although I didn't understand the reason got a bit technical for me.

 

Finally he did say I could contact the Technical support but they would charge for their service and he seemed to think they would not be able to fix the problem either.  Being such a novice I really don't understand - especially since I still don't seem to know what is causing the problem.  That he hasn't explained to me or not clearly enough so I understand.

 

Any suggestions still greatly appreciated - otherwise don't know what to do.  Seems the whole computer is corrupted in some way???

 

Anyway, don't know if that really helps you - but if I do find out anything else I'll let you know.  Have you tried the suggestion above using mspaint - didn't work for me, but you could try it?  Let me know how you get on!

 

Can only share in your frustration and misery.

 

Oz

 

 

Thanks for letting me know. I think I'll try an email to customer service.

- as for that shaded part.. it means that the driver for the scanner is not successfully installed.

 

You can also try reinstalling the scanner driver only.

 

go to Control Panel -> (on classic view) Scanners and Cameras -> add an imaging device (a new window will pop up).. (you can use your printer cd for this)

 

on the new window, click next.. then select 'Have Disk'

 

**it will ask you for the folder/location of the installer file (.inf) :

- (open the drive for your cd/dvd where it says Dell 924) -> drivers folder -> Scan folder.. and it will give you a specific file for the scanner.. then click ok.. and proceed with the next.. (it will start copying the files) then click 'Finish'

 

**then try going to mspaint again and scan..

 

well, as far as I know, dell has their dellconnect so basically, the agent can do all of these.. and resetting your computer to defaults is the last option/resort but not necessarily the solution.

 

==========

 

side note: as for system restore, it won't delete your music files, or any files, only computer settings and programs are changed. if you'd notice, there's a note there before you proceed with the restoration process informing you that you won't lose your data/files (pictures, music files, word docs, etc..)

Shaela, you are the bomb!!! I tried your suggestion and it worked! Thanks so much. My only other suggestion is just a reminder to turn off the computer and turn off the printer and detach from the power source. After you power back up, you should be set.

 

Thanks again.

@goodfriday1

- no prob :smileywink:

 

**i wonder if ozzyc36 was able to solve his, though.. :smileyindifferent: 

Hi  Shaela

 

 

Thank you for your e-mail and possible solution (sorry it has taken me a few days to respond!)

Sadly it didn't work for me.  Followed your instructions- can get as far as identifying the specific file for the scanner (DLCCscxp) but when I then click okay to open it just takes me back to 'insert manufactures disk, and select drive'.  If  I simply select 'next'  as opposed to 'have disc' when asked the manufacturing model of device in the panel (Which incidentially does show up correctly as Dell AIO 924) asks me to connect my device to the computer and select port from available list below - but none are listed.

 

I have tried it several times now and it does exactly the same thing so I just go round in a circle?