need drivers for ins. 6000, xp os, device mgr has ? mark ,

Question

Had to reload xp, since then can get on internat via broadman, dvd and audio not working.Device managers has yellow ? with in front of  other devices, which list ethernet controller, mutimedia audio controller, pci modem, video controller, video controller (vga). when i right click , the device status indicates drivers are not installed.   I looked for these controllers on dell site, but honestly i dont know what to download, and dont want to make this situation worse.   If I take laptop in to private pc repair, is this something they can fix, Im exhausted.  Please Help!

ejn63 · Answer

In order you need:

The notebook system software
The chipset driver

Then the audio, video, network, wireless, touchpad, and modem drivers.

You can make a list of the original hardware at support.dell.com (enter your service tag number and choose Original Configuration).

You MUST install the first two drivers BEFORE you install any of the others. Without them, even the correct driver will not load.

ejn63 · Answer

It is what you need. List the hardware, then look for the drivers.

sophiaab2003 · Answer

is 'original system configuration' one in the same,,this looks more like parts. If this is not what I need, can you give me a little more direction ...Thanks

sophiaab2003 · Answer

Ok, got it. butttttt...b4 I start, on the orig conf I dont see anything that relates to notebook sys software, however, under  system utilities, i see a file, 'DELL - UTILITY' applies to notebook system software, and under chipset , there is only one file/download, 'intel driver' applies to 'mobile chipset',,,,,am I warm , or still cold.     :-), good thing Im off today.

ejn63 · Answer

Go here:

You need the audio, chipset, communication, mouse and keyboard, system utilities, and video drivers. For most, there is only one driver.

You'll need to identify your wireless card and your video card from the original configuration listing to download the proper driver - those aren't the same from system to system.

You need the notebook system software (under system) and chipset driver (under chipset) BEFORE you load any of the other drivers.

sophiaab2003 · Answer

I dont see anything on my orig system config.  that would indicate the hardware for my audio/ video/ ethernet controller. If I reveiw for example the video downloads there are 4, ati driver, emuzed driver , intel driver, & sonic  patch upgrade. I dont see any verbiage on sys orig conf that mentions anything about  ,  video , audio ,,or for example the 3 drivers i listed. what am i doing wrong?

ejn63 · Answer

Install this first:
http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&deviceid=3601&libid=7&releaseid=R120775&vercnt=3&formatcnt=0&SystemID=INS_PNT_6000&servicetag=&os=WW1&osl=en&catid=-1&impid=-1
Then install this:
http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&deviceid=1134&libid=27&releaseid=R114079&vercnt=2&formatcnt=0&SystemID=INS_PNT_6000&servicetag=&os=WW1&osl=en&catid=-1&impid=-1

Then install

http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&deviceid=6466&libid=3&releaseid=R99254&vercnt=2&formatcnt=0&SystemID=INS_PNT_6000&servicetag=&os=WW1&osl=en&catid=-1&impid=-1

Then

http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&deviceid=2966&libid=5&releaseid=R85255&vercnt=1&formatcnt=0&SystemID=INS_PNT_6000&servicetag=&os=WW1&osl=en&catid=-1&impid=-1

Then

http://support.dell.com/support/downloads/format.aspx?c=us&l=en&s=gen&deviceid=2514&libid=17&releaseid=R113813&vercnt=2&formatcnt=0&SystemID=INS_PNT_6000&servicetag=&os=WW1&osl=en&catid=-1&impid=-1

You will still have to figure out which video you have (Intel or ATI) from the orignal configuration list, along with which wireless card.

ejn63 · Answer

Look for ATI in the original configuration list. If you don't see it, you probably have Intel.

You may have to remove the cover from the modem card on the bottom of the machine to figure out which modem you have.

sophiaab2003 · Answer

I loaded all the drivers in you message, im about to load video driver, i only see one intel, but other versions, how do you choosem? By release day? I also noticed i dont have the driver for my modem, but dont see modems as a category on download list, any suggestions?   Thanks again,,,you have no idea!

sophiaab2003 · Answer

i went with intel, and the ? mark went away, but i still have ? mark in front of video controller.  Im also puzzled because I still cant connect to internet,via external modem, or router, or wireless card i bought seperate. Logically I wouldnt think the internal modem or video controll would have anything to do with lan/internet.  any more suggestions.

ejn63 · Answer

You will need to install the driver for your wireless card.

sophiaab2003 · Answer

I dont use the wireless slot on my laptop

sophiaab2003 · Answer

audio, video etc are working,,only 'other devices' with question marks are modem and video game controller. I really dont care about the modem, and not sure what I need video game controller.  But internet/broadman via  cable still is not working, I asked timewarner to send me the resource cd for external model.   But should my linksys wireless card via usb, which I loaded, work?   In the tool bar, rather connected via externa modem, or wireless card. It normally sez cant renew ip address, no connectivity.   Im starting to think there is something physically wrong with  lap top, because when one of the usb slots, if I plug something in, the whole lap top shuts off.    I heard only dell can work on lap top , is that true?

ejn63 · Answer

It makes no difference. If you have any wireless adapter, you must install the proper driver for it.

sophiaab2003 · Answer

I so happy ,,,its up ,,including wireless internet.  However, after loading Norton interent security, running scan, found adware, removed most, but 4 failed. Went up on internet to find solutions,all was ok, but kept getting 2,3,4, internet openning with advertisment, not pop ups.  Manually removed two adware, which helped, but still get 1 or 2 internets openning in addition to the internet i opened.  I ran norton again, have ezula adware that norton cant remove, and removal tools I found are not working.  Im ready to buy new security software, but not sure if that will fix.   I have another lap top that shortly will need new security software, would prefer to buy new security software i can load on both....thanks again...thou this adware is a pain,,,Im still please, was ready to toss it.,,,Any suggestions

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