9 Legend

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87.5K Posts

January 22nd, 2008 20:00

If there's data on the drive you need that isn't backed up start here:

Buy a notebook to desktop drive cable or an external USB 2.0 SATA 2.5" drive enclosure, attach the drive to a working desktop or notebook and copy your data for backup.

DO NOT PROCEED WITHOUT A BACKUP - DOING SO COULD BE FATAL TO YOUR DATA.

Return the drive to the notebook. Boot, press F12 and run the extended diagnostics on the drive. If the drive passes, skip the next step.

If the drive fails and you're under warranty, call Dell, report the error and they'll ship you a new drive.

If the drive fails and you're out of warranty, bin it and replace it - any notebook SATA 2.5" drive will work.

If the drive passes, you can continue to try a repair (which fails more often than it succeeds) or bite the bullet and reinstall everything from scratch.

Recovery usually fails to restore the registry; in about 70-80% of all cases, it's a hardware fault that causes the problem.

3 Posts

January 23rd, 2008 05:00

Thanks,nut i have managed to find some oher info from this forum,by hitting f12 i think it was on boot up ,it gave me the option to to go back to origanal factory setting,did this and now back working!,i had no important info to save 

9 Legend

 • 

87.5K Posts

January 23rd, 2008 16:00

You should still run the extended hard drive diagnostics - if the drive is dying, which is possible, you will shortly face the same situation.

3 Posts

January 23rd, 2008 18:00

thanks
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