You need to call the
real DELL XPS Tech support, ussually they are in Canada or in Utah, USA
Those guy you are talked to are from India, they don't know nothing much and the language accent is .........very difficult to understand from them. They will show you wrong command or totally wrong intructions.
Those guy in India are work on commision per call, so they are very "Hungry" to trying to get a call service or they call case number.....(Think: they are getting paid per case number)
Call Dell XPS tech support 1-800-232-8544 and making sure before you tell them of the problems ask if they are Dell XPS support, ussually XPS tech support speak very good English not India accent.
Hey jubletroop I have experience exactly the same problem like you. I mean both the laptop and the Tech support. Please leave a feedback after u call the REAL Dell tech support.. I will call them again Tomorrow..
Thanks for your replies. I am currently waiting for the Dell 'engineer' to arrive. I had a phone call (from India) this morning, to tell me that he would be here between 1pm and 5.30 pm, (it's 1.30pm at the moment). As soon as he has gone I will post a message and tell you the outcome.
IF they don't come as promised, my husband has demanded a full refund, so fingers crossed!
I would be grateful if a Dell rep could explain this. I have just had to have the motherboard replaced in my laptop for the same issue and there are numerous postings of this happening across the internet. What have Dell done to investigate this problem, and why is this issue ocurring so frequently?
I'll try and remember what happened, but it was 7 months ago!
The Dell engineer arrived the next day (he was a lovely guy - in his 50's), he was very patient listening to me rant on about how annoyed I was etc. He said there was definitely a fault with the screen and it should never have left Dell in that condition. I asked surely it would have gone through quality control etc, and he said yes you would have thought so, but who knows (that's me saying that not him). I asked if it could have been damaged in transit, but to be honest we both agreed it wouldn't have been that because it was packaged so well. He did bring along a spare screen and after about a half hour it was working fine. He made a note to say that if I wasn't entirely satisfied that I either wanted a brand new one or a full refund.
7 months on, relatively happy with it. I am on my second keyboard, several of the letter transfers came off the first one, and I also had to reformat it a few months back as it crashed.
Saying that, I was very happy with the tech guy in India who helped me, he did go out of his way to make things right and since then it's been fine (fingers crossed).
I have also had the motherboard and video card replaced. The Dell service was quite good once I got through to someone who could send an engineer, so I have to give Dell credit for that.
However a failure such as this on the 11th month of owning the laptop leaves me very concerned over the quality of the product. Perhaps there is a fundamental floor in the laptop and i will see the same error in 11 months time again.... After all the laptop does run very hot, there is the posting about the normal "tingling" sensation.... All in all it has really knocked my confidence in the laptop.
If Dell are really confident in the quality of these laptops then they should have no issue in extending the warranty for free, should a customer be unfortunate enough to have to claim on their warranty in the first year of owning the laptop. This would show that Dell are confident in the quality of these products.
Just a suggestion.... I know I can buy an extended warranty but I feel really quite cheated having to pay to protect myself against poor workmanship that I have already experienced in the first year of owning the laptop.
jtran58
12 Posts
0
January 28th, 2008 22:00
ayedwong
3 Posts
0
January 29th, 2008 04:00
jubletroop
3 Posts
0
January 29th, 2008 11:00
Cyquin
9 Posts
0
August 13th, 2008 21:00
jubletroop
3 Posts
0
August 14th, 2008 07:00
Hi,
I'll try and remember what happened, but it was 7 months ago!
The Dell engineer arrived the next day (he was a lovely guy - in his 50's), he was very patient listening to me rant on about how annoyed I was etc. He said there was definitely a fault with the screen and it should never have left Dell in that condition. I asked surely it would have gone through quality control etc, and he said yes you would have thought so, but who knows (that's me saying that not him). I asked if it could have been damaged in transit, but to be honest we both agreed it wouldn't have been that because it was packaged so well. He did bring along a spare screen and after about a half hour it was working fine. He made a note to say that if I wasn't entirely satisfied that I either wanted a brand new one or a full refund.
7 months on, relatively happy with it. I am on my second keyboard, several of the letter transfers came off the first one, and I also had to reformat it a few months back as it crashed.
Saying that, I was very happy with the tech guy in India who helped me, he did go out of his way to make things right and since then it's been fine (fingers crossed).
I hope this helps someone.
Cyquin
9 Posts
0
August 14th, 2008 20:00
I have also had the motherboard and video card replaced. The Dell service was quite good once I got through to someone who could send an engineer, so I have to give Dell credit for that.
However a failure such as this on the 11th month of owning the laptop leaves me very concerned over the quality of the product. Perhaps there is a fundamental floor in the laptop and i will see the same error in 11 months time again.... After all the laptop does run very hot, there is the posting about the normal "tingling" sensation.... All in all it has really knocked my confidence in the laptop.
If Dell are really confident in the quality of these laptops then they should have no issue in extending the warranty for free, should a customer be unfortunate enough to have to claim on their warranty in the first year of owning the laptop. This would show that Dell are confident in the quality of these products.
Just a suggestion.... I know I can buy an extended warranty but I feel really quite cheated having to pay to protect myself against poor workmanship that I have already experienced in the first year of owning the laptop.