Sorry for the delay..... boss expects some work out'ta me now and then..... go figure!
Let's tackle these one at a time:
We constantly have the error "No Cartridge Load Cartridge" even though the toner is new and has been ordered directly from Dell. We have replaced almost new toners 3 times due to this persistant issue.
Please examine the following pictures. Damage to the switch or contact points inside the printer can cause the cartridge to "disappear"
Now the switch is pressed inward by this plastic "tang" on the cartridge. I've seen situations where the cartridge is jammed inward causing the switch mount to break. With power completely removed from your printer, press the metal tang in with the tip of a long screwdriver. Make sure you here a click when pressed and that the switch doesn't seem too loose in the mounting.
Something else to examine is the two spring-loaded clips that retain the cartridge, one on each side. Is the cartride loose at all when you open the front door? It should not move inward-outward at all until you actually lift the handle slightly to remove the cart from the printer.
The contacts need to be clean and undamaged (not bent or deformed) to come into contact with the CRUM circuit on top of the cartridge. This little guy tells the printer "Yep, I'm a Dell cartridge with these characteristics":
The contacts points inside the printer and on top of the cartridge can be cleaned with a dry, clean, lint-free rag. An old clean tee-shirt works well for this.
Check this stuff out and we'll move on to the next problem.
IIYNSTER thanks for the pictures. I was able to resolve that problem this morning. I was also able to shut off the sounds by doing a bit of digging. If anyone else has any advice on the netscan issues, it would be appericiated.
48 hours is the longest it has ran without the error in several months. The clips seemed to be functional. One of the three metal contacts in the back was slightly bent which led me to believe the problem was caused by it. I will attempt to readjust it again this evening and see if that resolves the issue (for longer than 48 hours).
Printer - Dell 1815DN, Connected to patch panel, than to Dell switch Computer - Optiplex, Windows XP SP2, current drivers/software, connected 10/100 to patch panel than to Dell switch
Switch - Dell PowerConnect 2324
Overall there are approx 30 workstations/laptops wired to the network at any given time, 4 Poweredge servers and a couple other printers (Dell 3110N, 3115DN, Xerox Phaser). The printer is installed on our PDC (SBS 2003) however the scanning application is installed directly on the users machine.
Could this possibly work? - Install the scanning application on Windows Server 2008 as a remote application. Force the single user who uses the scanner over the network to log into the remote app. Will Server 2008 have fewer issues? More issues?
I can setup an 1815d in my lab and try to help....
May not be able to finish until early next week. (boss wants me to make some money now and then.... go figure. He readily points out I'm not "making him no money" on this forum)
So, I try to work in this board with real customer issues my company deals with.... sneak it in.
Can you let me know a little about your network? Connections, equipment, etc.?
I cleaned the contacts on both the cart and inside the printer with alcohol and I adjusted the contacts in the printer. This worked for approx 48 hours until the message came back. I will continue to work in that area and hopefully resolve the issue. I will update my post as soon as I know more.
I sure hope you have better luck with loading the software on the server than I have; when I log off of the user account (admin) on the server, the server is no longer listed as a destination for the scanning.
I am receiving the "no cartridge, load cartridge" display message on one of my 1815dn printers.
Unless by coincidence this message did not appear at all until I installed the newest firmware from the Dell 1815dn printer support page this year. It is reported as firmware "OS 1.03.04.02 12-21-2007 " from the printer information web page. The flash file was "Dell_1815dn_V1.03.04.02_smdall.hd" from R178824.exe release date 20/02/2008.
Will check for damage though in the areas show on the picture just to make sure.
If it is the firmware is it possible to flash to a previous version?
As for the network scan, it doesn't happen often to my users that their names dissapear from the machine. When it does though I just recommend that they close the dell scan tray app on their computer and then reopen it again. No need to add the device again.
Regarding the network scan issue on the 1815, we have had this issue a few times on our network also. Each scan application is installed on the end users pc. When they have the "disconnection" from the scanner, I have them delete the scanner through the application and reinstall through the application. No resolve on why it is happening though. If anyone has any ideas, I'd love to hear them. Thanks for the input on the no cartridge error message though. It has been driving me crazy!
I have a similar set-up. My users are not administrators on their computers- but the only way I could get this to work is to do this: Log on as administrator, add the user to the admin group, log off. Log in as the user (who now has admin rights) and add the scanner. Log off from the user account and revoke their admin rights. The scanner should remain in the application and you will not need to keep disconnecting and re-adding it.
In addition, if you have both wireless and hardwired connections active and available to your network, this 'confuses' the scanner because you have 2 IP addresses. Disconnect from one or the other- but don't have both connections active at once.
I've tried all your suggestions and I still have the problem. Explain this...when I get the "No Cartridge" error, I simply power clear the printer without opening doors, removing the cartridge, etc. and the error goes away. If the the problem is with the switch or cartridge contacts shouldn't the errror remain?
I don't think the error has anything to do with the physical conditions of the contacts or the cartridge. The error message can be reset by simply opening the front door of the printer slightly and closing it. You do not need to touch the cartridge.
I notice this error on both of the 1815dn printers in our office. I have had both replaced by Dell and both replacements are now doing it. I notice the problem especially after one person prints a document from a web page or internet site and then another person tries to print a document from a location on our server. It's an annoying issue that is not present on our 1720dn or lexmark printers.
The no cartridge/load cartridge issue described, caused me almost a year of documenting approximately 30 Dell All-In-One 1815dn's. About a third had this issue and new replacements had the same issue. Dell researched it and was able to make a change in the firmware update. If you are continuing to have this issue, please make sure you have the latest firmware installed before trying to troubleshoot in any other area. It will save alot of time on your part. Thank you.
Just wanted to add that I complained and complained about this issue for quite some time (couple of years now). My last instance I had 80% left on the cartridge and was getting the error every few copies. After doing more reading, I was told to update firmware. I did and the problem went away immediately and I have used that same cartridge without problem since. So please update your firmware, it does make a difference! Wish I had done that a long time ago.
I too have issues with the scan dropping a PC every now and then and I have to reinstall the scanner drivers everytime to get it back. I would love to know if there is another fix to this issue. Once the little printer disappears from the right task bar... I know it's gone. :-).
llynster
2 Intern
•
1.7K Posts
0
March 18th, 2008 11:00
Sorry for the delay..... boss expects some work out'ta me now and then..... go figure!
Let's tackle these one at a time:
Please examine the following pictures. Damage to the switch or contact points inside the printer can cause the cartridge to "disappear"
Now the switch is pressed inward by this plastic "tang" on the cartridge. I've seen situations where the cartridge is jammed inward causing the switch mount to break. With power completely removed from your printer, press the metal tang in with the tip of a long screwdriver. Make sure you here a click when pressed and that the switch doesn't seem too loose in the mounting.
Something else to examine is the two spring-loaded clips that retain the cartridge, one on each side. Is the cartride loose at all when you open the front door? It should not move inward-outward at all until you actually lift the handle slightly to remove the cart from the printer.
The contacts need to be clean and undamaged (not bent or deformed) to come into contact with the CRUM circuit on top of the cartridge. This little guy tells the printer "Yep, I'm a Dell cartridge with these characteristics":
The contacts points inside the printer and on top of the cartridge can be cleaned with a dry, clean, lint-free rag. An old clean tee-shirt works well for this.
Check this stuff out and we'll move on to the next problem.
cswdigitalev
5 Posts
0
March 18th, 2008 15:00
IIYNSTER thanks for the pictures. I was able to resolve that problem this morning. I was also able to shut off the sounds by doing a bit of digging. If anyone else has any advice on the netscan issues, it would be appericiated.
Thanks to all!
llynster
2 Intern
•
1.7K Posts
0
March 18th, 2008 15:00
What did you find wrong with the cart issue?
Can you poroide any additional details or elaboration on the "scan over network" issue?
llynster
2 Intern
•
1.7K Posts
0
March 20th, 2008 19:00
obtw.... sounds like you're getting close on the cartridge issue. Was there any signs of things "amiss" in either area?
Were the cartridge retaining clips still functional on each inside wall of the printer?
Was 48 hours a good long run without problems?
cswdigitalev
5 Posts
0
March 20th, 2008 19:00
48 hours is the longest it has ran without the error in several months. The clips seemed to be functional. One of the three metal contacts in the back was slightly bent which led me to believe the problem was caused by it. I will attempt to readjust it again this evening and see if that resolves the issue (for longer than 48 hours).
Printer - Dell 1815DN, Connected to patch panel, than to Dell switch
Computer - Optiplex, Windows XP SP2, current drivers/software, connected 10/100 to patch panel than to Dell switch
Switch - Dell PowerConnect 2324
Overall there are approx 30 workstations/laptops wired to the network at any given time, 4 Poweredge servers and a couple other printers (Dell 3110N, 3115DN, Xerox Phaser). The printer is installed on our PDC (SBS 2003) however the scanning application is installed directly on the users machine.
Could this possibly work? - Install the scanning application on Windows Server 2008 as a remote application. Force the single user who uses the scanner over the network to log into the remote app. Will Server 2008 have fewer issues? More issues?
llynster
2 Intern
•
1.7K Posts
0
March 20th, 2008 19:00
I can setup an 1815d in my lab and try to help....
May not be able to finish until early next week. (boss wants me to make some money now and then.... go figure. He readily points out I'm not "making him no money" on this forum)
So, I try to work in this board with real customer issues my company deals with.... sneak it in.
Can you let me know a little about your network? Connections, equipment, etc.?
cswdigitalev
5 Posts
0
March 20th, 2008 19:00
I cleaned the contacts on both the cart and inside the printer with alcohol and I adjusted the contacts in the printer. This worked for approx 48 hours until the message came back. I will continue to work in that area and hopefully resolve the issue. I will update my post as soon as I know more.
Anyone on the NetScan issues?
Thank you all!
Peterb123
1 Message
0
March 20th, 2008 22:00
I sure hope you have better luck with loading the software on the server than I have; when I log off of the user account (admin) on the server, the server is no longer listed as a destination for the scanning.
Anyone else have any luck with this?
Thanks!
agstech
1 Message
0
June 20th, 2008 18:00
I am receiving the "no cartridge, load cartridge" display message on one of my 1815dn printers.
Unless by coincidence this message did not appear at all until I installed the newest firmware from the Dell 1815dn printer support page this year. It is reported as firmware "OS 1.03.04.02 12-21-2007 " from the printer information web page. The flash file was "Dell_1815dn_V1.03.04.02_smdall.hd" from R178824.exe release date 20/02/2008.
Will check for damage though in the areas show on the picture just to make sure.
If it is the firmware is it possible to flash to a previous version?
As for the network scan, it doesn't happen often to my users that their names dissapear from the machine. When it does though I just recommend that they close the dell scan tray app on their computer and then reopen it again. No need to add the device again.
glascoxp
2 Posts
0
May 15th, 2009 08:00
Hi All,
Regarding the network scan issue on the 1815, we have had this issue a few times on our network also. Each scan application is installed on the end users pc. When they have the "disconnection" from the scanner, I have them delete the scanner through the application and reinstall through the application. No resolve on why it is happening though. If anyone has any ideas, I'd love to hear them. Thanks for the input on the no cartridge error message though. It has been driving me crazy!
Patti
ITJanet
1 Message
0
May 26th, 2009 11:00
I have a similar set-up. My users are not administrators on their computers- but the only way I could get this to work is to do this: Log on as administrator, add the user to the admin group, log off. Log in as the user (who now has admin rights) and add the scanner. Log off from the user account and revoke their admin rights. The scanner should remain in the application and you will not need to keep disconnecting and re-adding it.
In addition, if you have both wireless and hardwired connections active and available to your network, this 'confuses' the scanner because you have 2 IP addresses. Disconnect from one or the other- but don't have both connections active at once.
Hope this helps.
BIPD
10 Posts
0
June 4th, 2009 07:00
I've tried all your suggestions and I still have the problem. Explain this...when I get the "No Cartridge" error, I simply power clear the printer without opening doors, removing the cartridge, etc. and the error goes away. If the the problem is with the switch or cartridge contacts shouldn't the errror remain?
North Point
1 Message
0
March 8th, 2010 07:00
I don't think the error has anything to do with the physical conditions of the contacts or the cartridge. The error message can be reset by simply opening the front door of the printer slightly and closing it. You do not need to touch the cartridge.
I notice this error on both of the 1815dn printers in our office. I have had both replaced by Dell and both replacements are now doing it. I notice the problem especially after one person prints a document from a web page or internet site and then another person tries to print a document from a location on our server. It's an annoying issue that is not present on our 1720dn or lexmark printers.
-Chris
glascoxp
2 Posts
0
April 20th, 2010 08:00
The no cartridge/load cartridge issue described, caused me almost a year of documenting approximately 30 Dell All-In-One 1815dn's. About a third had this issue and new replacements had the same issue. Dell researched it and was able to make a change in the firmware update. If you are continuing to have this issue, please make sure you have the latest firmware installed before trying to troubleshoot in any other area. It will save alot of time on your part. Thank you.
Patti
50NCting
1 Message
0
April 26th, 2011 09:00
Just wanted to add that I complained and complained about this issue for quite some time (couple of years now). My last instance I had 80% left on the cartridge and was getting the error every few copies. After doing more reading, I was told to update firmware. I did and the problem went away immediately and I have used that same cartridge without problem since. So please update your firmware, it does make a difference! Wish I had done that a long time ago.
I too have issues with the scan dropping a PC every now and then and I have to reinstall the scanner drivers everytime to get it back. I would love to know if there is another fix to this issue. Once the little printer disappears from the right task bar... I know it's gone. :-).