552 Posts

July 25th, 2008 21:00


@DELL-Jimmy_P wrote:
The way support works is you contact them, the only time a company will contact you about a product is to sell you more or if its a safety concern.

Truer words were never written. I have contacted Dell on on at least 25 different ocassions, about issues with one system.

 

Even though a Dell manager agreed to replace the defective system, Dell never replaced it and I still try to use it and fight with it every day.

 

I have been contacted by Dell, one time, and promised everything under the moon, only to never here from Dell again.

 

So, contact Dell if you wish, but don't expect Dell to do anything more than try to sell you more of their defective products.

 

2 Intern

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1.5K Posts

July 25th, 2008 21:00

Boyd B
  PM me your information and I'll see what I can do.

40 Posts

July 25th, 2008 23:00

Hey Jimmy, if there is supposed to be a new part #, and you said as of Monday they are rolling off the line refurbish and all that, why hasn't the part # been changed on the website yet? will it ever, or we just supposed to order one and hope the # is just different from that on the website? This sounds kinda shady..

13 Posts

July 26th, 2008 01:00

Anyone here use a Mac with DELL 2408WFP? The fonts are terrible, can someone shed some light?

7 Posts

July 26th, 2008 04:00

Hi djd...

 

Yes - I tried one on my Mac Pro. I posted about my experience earlier in this forum so I won't rehash all of that. The way the 2408 handles black text on white is horrific. They use a sharpening algorithm to give 'crisp' results. Unfortunately, the settings are in steps of 25. 50 is 'default' which gives a horrible halo, 25 gets rid of the halo but you get fuzzy mush text.

 

I've sent the 2408 back to Dell and replaced it with a Cinema Display 23". There are other monitors mentioned in this thread as an alternative to the HD but I just love the display. The new firmware for the 2408 might fix the text issue too - apparently you can set the sharpening in steps of 10 instead.

 

Hope that helps...

 

 

Boots 

2 Posts

July 26th, 2008 11:00

I too use my 2408 on a G5 Power Mac and I'm none too happy with the fuzzy text issue.

 

I can almost overlook the brighter left side but I find that reading any text on this monitor gives me a headache after a while, something I've not had a problem with before.

 

Could someone please answer whether the new firmware will fix this issue? (and guarantee its fine on a mac).

 

Also I still cant seem to get rid of the crazy Reds even after calibration...:smileysad: 

10 Posts

July 26th, 2008 18:00

OK, it sounds like at least one person (in another thread) has actually received a revised 2408.  His revision number is still A00 but his sharpness increments are in tens, not twenty-fives.  So if the revision number is truly not going to change on the new monitors, but instead the new monitors will ship with a new "part number", could someone please post what part number we should look for?

 

Jimmy, are you out there?

 

And I'm sure everyone would love to hear some feedback and hopefully testing on the new monitors.  Please, somebody step up to the plate and do some input lag measurements if possible.  Unforturnately, I doubt if any of the "professional" reviews of this monitor will get updated.  Though Dell, you could send a new monitor to Anandtech and ask if they'd retest it.  The world would love to see some better numbers!

105 Posts

July 26th, 2008 22:00

does anyone out there know af any other S-PVA panel that has the same issues as the dell 2408? In particular, the bright white left hand side?

 

If there are no other (S-PVA) monitors with this issue then its not a 'feature' of S-PVA its a Dell fault.

 

Jon

6 Posts

July 27th, 2008 02:00

Hello,

I have been following this thread for ages, and have been following all the news regarding the new revision of the firmware. I registed just so that I could post that I to am waiting for a real number as to how much the input lag has been reduced with this new "non revision". I purchased a 2405 years ago and returned it because I couldnt handle the ghosting effect.  (made me dizzy)  I have a Dell preferred card that is itching to buy something bigger and better than my current 22" sammy. 

 

Well... Whos gonna step up to the plate and post up some numbers???? Lets knock on wood and see if they got those numbers down to something like 20ms.

 

Brad

Message Edited by maddiebrad on 07-26-2008 10:22 PM

25 Posts

July 27th, 2008 04:00


@wakarimashta wrote:

does anyone out there know af any other S-PVA panel that has the same issues as the dell 2408? In particular, the bright white left hand side?

 

If there are no other (S-PVA) monitors with this issue then its not a 'feature' of S-PVA its a Dell fault.

 

Jon


 

Hi,

 

Yes the Samsung 245T has the same type of panel in it, also made by Samsung like the one in this Dell. I believe is a slightly different version. It does not suffer from the left sided colour shift. Sadly it lacks the market leading number of connections that Dell offers with their panels.

 

 

Message Edited by Starkness on 07-27-2008 01:37 AM

91 Posts

July 27th, 2008 04:00


@wakarimashta wrote:

does anyone out there know af any other S-PVA panel that has the same issues as the dell 2408? In particular, the bright white left hand side?

 

If there are no other (S-PVA) monitors with this issue then its not a 'feature' of S-PVA its a Dell fault.

 

Jon


Why yes, it just so happens my Gateway FPD2485W S-PVA has uniform brightness across the panel.

105 Posts

July 27th, 2008 06:00

so, if the Gateway and Samsung are of the same panel type and do not have the bright white left hand side of screen issue then surely Dell must recognise this as a fault on the 2408?

2 Posts

July 27th, 2008 08:00

To recognise the issue as a fault would mean they'd be swamped with replacement requests, something that would cost them way too much. It's easier to deal with only those who recognise it as a defect. 

93 Posts

July 27th, 2008 13:00

Jimmy,

 

Since other S-PVA monitors in the same price range (before Dell dumped the price on the 2408WFP to clear them out) do not have the left hand side brightness/washout issue, what is the specification to which Dell adheres and believes these monitors to fall within?

 

You say they fall within spec. Unless you back that up with the actual specification, it's a completely worthless piece of information. How does a customer know if his particular unit falls within spec? I understand your position, but I ask that Dell does not underestimate the intelligence of their customers by feeding us bogus talk with no tangible content. You have a problem and no sweeping it under the rug will make it go away. It's like the worst quality assurance ever.

 

You (Dell) still have not answered any of my questions in this regard. And I'm not the only one wondering.

 

How are your customers going to trust a Dell product again? Please convince me of that! That's what marketing does, isn't it? How will you sell the next monitor to me?

 

Not admitting to the issue here and then making a new 2409WFP with the issue not preent, will be a hard pill to swallow for 2408WFP owners, since you admit to it by the fix in the new product and leave the 2408WFP customers hanging and not wanting to deal with Dell ever again. If a 2409WFP (fictively speaking) has the same issue, we'll just conclude that Dell quality is indeed complete garbage and stay with our established view of Dell as a company. You lose either way and word spreads further about the quality standards of the company.

 

The Samsung 245T used to be in the same price range as the 2408WFP, before Dell massively discounted the 2408WFP. And it does not have this issue. Why is that?

 

-------------

 

 To sum it up:

 

Can we expect a 2408WFP without the left hand side brightness/washout issue?

Or is that the quality standards Dell decided on for this product?

 

1. Specified to be exactly like this, willfully and by design? (why?)

 

2. Or was it indeed a production blunder of epic proportions?

 

3. If it was neither scenario 1. nor scenario 2., please give us the third and correct scenario. 

 

Sorry if my questions are uncomfortable, but so are your (Dell's) products.

40 Posts

July 27th, 2008 18:00

Poor Jimmy...Some of you are taking this waaaaaaaaay to far. You think Jimmy has the capacity to answer all those questions? I don't think some of those questions are answerable unless you talk directly to the R&D department of Dell, and even then the PR department decides what the official statement is. Jimmy ISN'T DELL, how can you expect so much from him? Geez!

P.S. There are seven bulbs backlighting this screen for the 10,000,000th time. 7 is an odd # ever stop to consider thas why its brighter? The samsung only uses 6 bulbs....

Message Edited by tenknics on 07-27-2008 02:42 PM
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