Sometimes during the week around 7 p.m. I cannot sign on, I assume because of heavy traffic, but it's unusal..... I get the window saying either a problem with my ISP or it's on their (MSN's) end....and I have cable modem not dial-up.....so go figure.
You can still get your mail using your Passport on MSIE...is this your concern?
This has been going on for weeks for some of us! It's pretty bad - you would think some kind of discount or rebate would be forthcoming to appease some customers who are about to abandon ship! (ahem)
Deedle
when i hit the butterfly on the desk top it goes thru all my dial up numbers one at a time, up to the point of authenticating, then goes to retrying in 10 seconds, then to the next dial up number, and so on, to all 6 dial up numbers, but never to the sign in phase, just goes up to authenticating and thats it. the tech told me it was the sign in server at msn.does that sound familiar to anyone? really dissapointed in m.s.n. for not giving any more info than they have already have, which is none.
windows M E
8100 p4 1.3
128 rdram.
nothing else special.
but special to me.
I hear ya, it's not good business/service, but are you still on your freebie period of DellNet? Not much consolation but at least you're not getting what you're not paying for...lol. I have until the end of March on mine, but I also already have an ISP I prefer, so it's not a problem.
What is the error you are getting or does it just show "busy" when you sign on?
MSN's problems with keeping customers on line is why I dumped them 8 months before the end of my FREE year. Despite the @home debacle & the change to ATT, I have had only a couple of issues & they were solved quickly-- on line. The $45.00 a month that it costs me is a bit much, but the speed even with ATT's slowed down cable is still great. And my phone is not tied up. Also my e-mail works a lot better! ! Bob
Hey Henry!
I was having the same problem - but talked to a very helpful guy the other day at MSN who told me I could set up a new connection bypassing MSN 5.6 and go directly thru to IE6. I still use MSN as my ISP, but no longer have problems loggin on - it dials up and I'm connected within 5-6 seconds every time. Now I can also go directly to Outlook Express or any site I want to without having to see MSN's homepage first. Once you set up your new connection, you have to uninstall MSN 5.6.
Deb
Henry.......you might find more info if you go to the Customer Care tab above>FAQ's>customer care questions>ISP's>view all. There are explainations about the errors and inability to sign on to DellNet.
sorry every body, but i had to jump ship and move on. I could;nt take dial up anymore and this morning at 230 a.m. i called and ordered road runner, installation date, friday 2 15 ,
thanks for all your help. sincerly henryhll.
windows M E
8100 p4 1.3
128 rdram.
nothing else special.
but special to me.
akalookn4u
102 Posts
0
February 9th, 2002 18:00
You can still get your mail using your Passport on MSIE...is this your concern?
Hope this helps,
Aka
deedlejfe
11 Posts
0
February 9th, 2002 20:00
Deedle
henryhll
538 Posts
0
February 9th, 2002 21:00
windows M E
8100 p4 1.3
128 rdram.
nothing else special.
but special to me.
akalookn4u
102 Posts
0
February 9th, 2002 21:00
What is the error you are getting or does it just show "busy" when you sign on?
Aka
bob350
298 Posts
0
February 9th, 2002 21:00
on line is why I dumped them 8 months
before the end of my FREE year.
Despite the @home debacle & the
change to ATT, I have had
only a couple of issues
& they were solved quickly-- on line.
The $45.00 a month that it costs me
is a bit much, but the speed even with
ATT's slowed down cable is still great.
And my phone is not tied up.
Also my e-mail works a lot better! !
Bob
durward
17 Posts
0
February 10th, 2002 01:00
I was having the same problem - but talked to a very helpful guy the other day at MSN who told me I could set up a new connection bypassing MSN 5.6 and go directly thru to IE6. I still use MSN as my ISP, but no longer have problems loggin on - it dials up and I'm connected within 5-6 seconds every time. Now I can also go directly to Outlook Express or any site I want to without having to see MSN's homepage first. Once you set up your new connection, you have to uninstall MSN 5.6.
Deb
akalookn4u
102 Posts
0
February 10th, 2002 03:00
Hope this helps,
Aka
Message Edited on 02/09/02 11:27PM by Akalookn4u
henryhll
538 Posts
0
February 10th, 2002 18:00
thanks for all your help. sincerly henryhll.
windows M E
8100 p4 1.3
128 rdram.
nothing else special.
but special to me.
akalookn4u
102 Posts
0
February 10th, 2002 21:00
Enjoy it!
Aka