XPS 1530 Just Received: Dell Image Ruined

Question

Hi all, i have always considered Dell like a very good brand in particular for the attention to its customers. After years i chose to buy my first Dell laptop last 10 April. I did the order, (a black XPS M 1530 with T9300, 1440x900, 4 GB Ram, 200GB 7200 rpm, 8600GT, 4 Years XPS Premium Hw. Warranty), i paid with credit card and after 6 days (5 day taken by UPS) i received the laptop from Poland (i'm an Italian customer).  It arrived without any protective film on the palmrest, without any plastic coverage on the Keyboard and the plastic bag with inside the power supply was opened... not sealed. Like if someone used it before...  I connected the power supply (3 pin) to the wall and the metal around the keyboard and the touchpad conducts electric energy, the touchpad has a problem and many times i have to reboot the system to take full control (i tried to upgrade the machine to the latest 'A08' Bios and i formatted... but the problem continues) and, least but not last, the monitor is the worst LCD panel i have ever seen in all my life: an AU Optronics AUO2077     Since 8 months, till last week, here every customer received a good LG Philips LPLDF00 WXGA+ 1440x900 panel. And i did my order sure to obtain a good LCD.  I'm a graphic and i really need a panel that shows decent colors... to work on pics and present my job to customers. But last week Poland Factory used these AU Optronics AUO2077 monitors and i suppose they are using too... How can i work on pics if i have these colours (i changed in 'nVidia control panel' brightness, contrast, gamma, digital brightness with no solution...)??!! I compared the pics with a common Samsung TNT LCD 19' (not a PVA panel that has better colours...) to show you the not natural colors and resolution:    Dell with Auo 1440x900:   http://img365.imageshack.us/my.php?image=2jpgdj2.jpg   Samsung TNT 19' 1280x1024:   http://img366.imageshack.us/my.php?image=45720789sl3.jpg     I called Dell Italy and i spoke (always polite) before with the commercial (who i did the order) and she said me to contact the 'technical support' to change the notebook giving me a not correct telephone number... i found the right one in internet, i called them and they said me they couldn't change the laptop... and that i had to contact the commercial another time to say it... i called a second time the commercial and she said me she needed to speak with a manager and that she would have called later... She didn't call me and the day after (yesterday) i called the 'customer service' and they asked me if i wanted back my money... When the operator said it i answered that i want this laptop... i dont want to be obliged to withdraw from a contract... but i need a 'normal' one... with tested hw. and a decent LG panel like others 99% italian customers that chose a 1440x900 LCD have. After that i insisted (always polite) with the operator and he said that he could change the laptop but he couldn't know which panel the Poland factory will use and that he couldn't speak with anyone or write anything. I said that other customers this week received AU Optronics AUO2077 monitor... and that if he did a new order for sure i would have received another Optronics... He wasn't really interested in what i had to say and he remembered me: 'Choose: money or you'll try with another one'. I called the commercial another time, she was kind but i think she didn't remember she had to call me again... i explained her the situation and i asked her about the manager she had to speak with: she said that the manager didn't answer to her email and 'Ok, my colleague will follow you...'     Is this the Dell service? Really... i think i was a stupid to believe in Dell...  Message Edited by Ricky78 on 04-18-2008 03:04 AM

bodybrdng · Answer

What gets me is that you ordered it, they shipped it the next day and UPS took 5 days. Sounds like you ordered one from the outlet store. It takes an average of 1 week to build before it ships.

Ricky78 · Answer

Infact...

and after that they can't guarantee me a decent one...

Can u believe it?

The operator of the "customer support" said me: "Then you don't want your money back. I'm doing a new order, Ok? Bye..."

I said him: "Please, after this shameful situation for Dell you should guarantee me that you'll speak with a manager and that the laptop will be built in Ireland (where Dell produces the "Product Red" versions with LG monitors) or in Poland with someone that gives particular attention to my case".

He said he can't speak with anyone... he can just fill a new order or give me back the money.

I asked him "Wait, will u send me an email with inside a link or somenthing else?" and he answered: "U'll receive an email later"

I didn' receive any email or communication.

Message Edited by Ricky78 on 04-18-2008 11:46 AM

Kafkar · Answer

@Ricky78 wrote:

Infact...

and after that they can't guarantee me a decent one...

Can u believe it?

The operator of the "customer support" said me: "Then you don't want your money back. I'm doing a new order, Ok? Bye..."

I said him: "Please, after this shameful situation for Dell you should guarantee me that you'll speak with a manager and that the laptop will be built in Ireland (where Dell produces the "Product Red" versions with LG monitors) or in Poland with someone that gives particular attention to my case".

He said he can't speak with anyone... he can just fill a new order or give me back the money.

I asked him "Wait, will u send me an email with inside a link or somenthing else?" and he answered: "U'll receive an email later"

I didn' receive any email or communication.

Message Edited by Ricky78 on 04-18-2008 11:46 AM

Sorry. But you know if you cannot get the assurance from them about what you want you have 2 options here: Take the risk and hope you will be lucky. Or accept that DELL's service can give you that much and return it for a refund. Their customer care is not terrible but what they can do for you is limited and restricted because of their policies.

Aren't there any other choices you can consider for a certain price range other than DELL? I don't have any clue about what the pricing in Italy is though...

Mi chiamo Oz.

Ricky78 · Answer

The display is the worst i have ever seen... and if u saw the pics u cannot say it's a good one...

If u go in a... supermarket... every cheap laptop (€ 500-600) has a better one.

I paid € 1250 for this Dell.

Message Edited by Ricky78 on 04-18-2008 03:20 PM

bodybrdng · Answer

If you hate it so much then why don't you just return it?

Ricky78 · Answer

edit Message Edited by Ricky78 on 04-25-2008 06:16 AM

Ricky78 · Answer

@bodybrndg

I called the customer support last thursday and i asked a new one.

I hope it will be not used by anyone... :smileymad:

Today i went to a shopping centre and i had the possibility to see 20-25 laptops.

Just the worst ones are similar to AUO monitors used by Dell...

Toshiba Satellite (€ 700) and a few Acer (€ 900) had warmer and more detailed colors...

Can you believe these AUO monitors have not just bad colors but uniform brightness too?!

Take a look to my Macro:

http://img148.imageshack.us/my.php?image=47059192gj3.jpg

The right side has a lower illumination...

I have spoken with people that tried to change the monitor and they said that the technical scratched the palmrest and the new monitors (AUO too...) were always worst than the precedent...

Dell, where are u going?!

People would pay € 50-100 more for a good monitor... and you'll have less money to spend to change laptops...

I remember you that here in Europe we can not choose a WXGA+ LED monitor... it's available just on XPS 1330...

Locked Topics – Laptops General

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