Hi

 I had NORTON before but it has been removed and I cannot access any other format or I get re-routed elseware.

 

Thanks for your re-ply....BK

Big Rookie,

 

You can also read the next thread between ky331 & GRagsdalejr1377.  I believe this might also help you.

 

http://www.dellcommunity.com/supportforums/board/message?board.id=si_virus&thread.id=70221

 

Big Rookie,

 

Please, be patient, someone will respond to you.  I have received many help from this forum.  

 

Just don't download anything from the website your are being re-routed to.

 

Did you performed a scan with your Antivirus software?

TPS...Thank You for your reply. I'm actually replying to your thread from a friends laptop because the problem will not let me access anything on the web. I actually downloaded that exact scan on a disk and the infected computer will not let me open my drive....This is a tuff one.

Thanks Again..

Have you tried doing that in Safe Mode?
Turn on the computer.
Immediately begin tapping the F8 key.
Use the arrow keys to highlight Safe Mode and press the Enter key.

Hi,

 

Downloading antivirus softwares when your pc is already infected with virus. you may need to check on tools to manualy remove viruses on the comptuter. last option is to do the pc restore or perform an operatign system reisntallation but that will delete data saved on teh computer.

 

after all the viruses are removed, it is then that you can install and reconfigure your antivirus software.

Babygurl14,

 

Please start your own thread giving details of your Pc, operating system etc and any security software you have installed and a description of any problems you are having.

 

Thanks.

Hi Bugbatter.....Thank You for your HELP!!!!

 I tried my computer in safe mode and it acted the same way. I still cannot open my disk with the manware download. I wouldnt mind if I had to re-boot my computer if that is the only way to still be able to use my computer.

 

Thanks again for any help.....BK

Hi

 Can anybody help with a restore on my PC? I dont care if I lose all my information...At this point I cant use it for anything.....Thanks in advance for any help !! I have limited computer skills.

That is actually the easiest way of doing it - pc restore.

 

If your pc is running on Windows XP, restart pc and keep on tapping CTRL + F11 (hold CTRL and keep on tapping F11).

 

For windows vista, restart pc and keep on tapping F8. Then choose repair computer options. Login in using your user name and choose DELL factory image restore.

 

Please take note that doing pc restore will delete all your data and will restore your computer to its original factory image.

 

 

But before you do pc restore, you might want to try running malwarebytes. you can download it at malwarebytes.com. it a free malware removal tools.

 

Timnoble

Tim

 Thank You for your reply....I tried to download that program from malware and the virus keeps sending me to different adds. I tried to download the program on a cd from another computer and run it thru my drive but that has also been disabled.....I really dont want to re-boot the whole system but I'm not sure what else I can do.

Thanks again

Buddy,

 

if you are really concerned about losing your files, there is a way to manually remove those viruses on your computer but htis includes advance troubleshooting and manual malware removal. this also involves usage of combination of tools. i can share you how to do it but it is very risky and involves further research. mistakes in doing these steps could damage your OS. but if you''l gonna master this, you do not have to worry about viruses anymore.

 

another option is you may want to check with DELL on Call. It is a fee based advanced software form DELL. It this is not an option for you, then the easiers and fastest way to to do pc restore but you need to back up data first.