Dell licensing provides that we can support the original operating system on your computer. Support for all retail versions of an operating system defaults to the manufacturer of this product.
Upgrades from one OS to another are rarely clean. As a last resort, format the drive and start over. In the long run, you may be better off.
Before that, you may want to reload the chipset drivers for the motherboard first and then any other device drivers. If you either select your model, or enter your service tag number into the download section, it will filter the driver list to only include those for your machine. Click here https://support.dell.com/productselection.aspx?UseReferer=true
Thank you for your response, Rob. Actually, right before upgrading to XP, I reformatted the hard drive and reinstalled Windows Me. Since I knew I would upgrade, I only loaded the basic drivers. So, I think it was as clean as it can get. But I'll definitely try to follow your suggestions and perform another format only as a last resort.
Just an update. It seems that the behavior described in my original posting was generated by the fact that the Easy CD Creator version from Roxio that was already installed on my computer (that is, version 4) is not compatible with Windows XP. I uninstalled it, I reset my BIOS to the defaults, and now the problem seems to be resolved: shutdown completes gracefully.
DELL-BobT
3.1K Posts
0
January 16th, 2004 20:00
Andrei,
Thank you for using the Dell Community Forum.
Dell licensing provides that we can support the original operating system on your computer. Support for all retail versions of an operating system defaults to the manufacturer of this product.
robgscl
53 Posts
0
January 16th, 2004 23:00
Upgrades from one OS to another are rarely clean. As a last resort, format the drive and start over. In the long run, you may be better off.
Before that, you may want to reload the chipset drivers for the motherboard first and then any other device drivers. If you either select your model, or enter your service tag number into the download section, it will filter the driver list to only include those for your machine. Click here https://support.dell.com/productselection.aspx?UseReferer=true
Rob
andreiv
11 Posts
0
January 17th, 2004 00:00
Thank you for your response, Rob. Actually, right before upgrading to XP, I reformatted the hard drive and reinstalled Windows Me. Since I knew I would upgrade, I only loaded the basic drivers. So, I think it was as clean as it can get. But I'll definitely try to follow your suggestions and perform another format only as a last resort.
Andrei
andreiv
11 Posts
0
January 17th, 2004 02:00
Just an update. It seems that the behavior described in my original posting was generated by the fact that the Easy CD Creator version from Roxio that was already installed on my computer (that is, version 4) is not compatible with Windows XP. I uninstalled it, I reset my BIOS to the defaults, and now the problem seems to be resolved: shutdown completes gracefully.
bluetracker
2 Intern
•
369 Posts
0
January 17th, 2004 10:00
Hey great to see someone taking 'time out' to actually inform us of what the problem was and how ya fixed it!