I do see it, so does that mean Dell will provide software support? and i already have the disk after a lot of hassle with Dell. also is it possible to get a copy of the policy so if Tech Support refuse support you have something to tell them that they have to support it.
No... Dell is not going to retroactively send out Vista 64bit DVDs to all who purchased 32bit Vista. You can contact Technical Support and they should the DVD to you.
* Go to the
Drivers and Downloads page
* Choose your PC model
* In the operating system drop down, if you see Vista 64bit, then we support it. If you don't, your on your own
so does that mean Dell will provide software support?
* Let me clarify. We will only provide operating system and driver support for Dell installed hardware. We will not provide support for 3rd party software or hardware.
hbk123
2 Intern
•
313 Posts
0
October 9th, 2008 14:00
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 9th, 2008 14:00
No... Dell is not going to retroactively send out Vista 64bit DVDs to all who purchased 32bit Vista. You can contact Technical Support and they should the DVD to you.
* Go to the Drivers and Downloads page
* Choose your PC model
* In the operating system drop down, if you see Vista 64bit, then we support it. If you don't, your on your own
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 10th, 2008 03:00
Yes. Not a copy, no. It is an internal document.
pbryanw
59 Posts
0
October 12th, 2008 10:00
Hi, my XPS 420 is supported by Dell for 64bit Windows
Vista.
Does this mean I can request a 64bit Windows DVD from Dell for free? I live in the UK.
Thanks, Paul
hbk123
2 Intern
•
313 Posts
0
October 12th, 2008 11:00
Yes
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 13th, 2008 13:00
* Let me clarify. We will only provide operating system and driver support for Dell installed hardware. We will not provide support for 3rd party software or hardware.
hbk123
2 Intern
•
313 Posts
0
October 13th, 2008 14:00