If it's still under warranty, you should not be expected to do without a laptop - for as long as it takes to return it, have it fixed, then be returned to you!?
So advise Dell that sending your laptop back - and being without one meantime, is simply not acceptable.
If they want your laptop back, they ought to either send a technician out with a replacement, and he/she can take your one back with them?
Or they send you a [known working] replacement
before you return yours?
And if/because it's still under warranty... you shouldn't be expected to pay the cost of delivery to return it to them either.
If they're not sending a technician out with a replacement, they need to send you some means of returning it at no cost to yourself.
fishingman1
119 Posts
0
August 22nd, 2008 02:00
When I had a M170 I had several problems. I email these people https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues_tech?c=us&l=en&s=gen
I believe they can help. They sent me a new XPS M1730. Just tell them everything you said in your post. Hope that helps.
TheRealFireblad
3 Apprentice
•
4.6K Posts
0
August 22nd, 2008 12:00
If it's still under warranty, you should not be expected to do without a laptop - for as long as it takes to return it, have it fixed, then be returned to you!?
So advise Dell that sending your laptop back - and being without one meantime, is simply not acceptable.
If they want your laptop back, they ought to either send a technician out with a replacement, and he/she can take your one back with them?
Or they send you a [known working] replacement before you return yours?
And if/because it's still under warranty... you shouldn't be expected to pay the cost of delivery to return it to them either.
If they're not sending a technician out with a replacement, they need to send you some means of returning it at no cost to yourself.