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5.2K Posts

October 6th, 2008 13:00

The file is for Broadcom Wireless. If you don't use this, it could be part of the problem.

 

First thing to do is run the Startup Repair. At boot, press F8 and select the Repair function.

538 Posts

October 6th, 2008 19:00

I would uninstall, restart and reinstall your wireless card drivers/software.

October 6th, 2008 20:00

how do i do that?  i'm not exactly computer-savvy.

538 Posts

October 6th, 2008 20:00

First, I'll assume you have Vista.

The broadcom wireless driver is actually for the Dell wireless card in your system. Click on Start and select Control panel. Open Programs and features. Look for the Dell wireless card utility and uninstall it.

Before you uninstall though, if you depend on your wireless to connect to the internet I suggest you down load your latest wirless driver first. I would post a link for you, but I have no idea what Dell laptop you have nor what you have in it. That info would be helpful

October 6th, 2008 22:00

i do have vista...my laptop is an xps 1530.  i mentioned it above.  what do you mean by "what i have in it?"  it's a 32 bit, 4GB of RAM...

538 Posts

October 7th, 2008 00:00

If you have a Dell branded wireless card instead of Intel, this is the driver you need: Dell Wireless Driver 

October 7th, 2008 16:00

how do i change the settings of the startup repair to the appropriate settings; namely, the last time i used it, a dell agent changed it to dell factory image restore...what setting do i want it at?  thanks!

538 Posts

October 7th, 2008 17:00

The factory image restore is not something that automatically happens. You have to manually do it and it reases everything on your hdd and puts your computer back to the way you received it. If the factory image is corrupted and has problems, then I recommend reinstalling Vista using the disks that came with your computer. Cal XPS support for them to help you with this. 1-800-232-8544

October 7th, 2008 18:00

and i have the dell wireless WLAN card utility.

October 7th, 2008 18:00

i know that; that's not what i'm concerned with...i would like to know how to reset the settings for the "repair" option.  i noticed that when i selected the "repair computer" option, it started into dell factory image mode.

 

by the way, my system information is intel(r)core(tm)2 duo T7250@2.00 GHz w/ 4 GB of memory.

 

thanks.

70 Posts

October 9th, 2008 13:00

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